Hafiz, K., & Hendricks, S. (2001). Customer value management: A guide for your journey to best-practice processes. American Productivity & Quality Center.
Chicago Style (17th ed.) CitationHafiz, Khalid, and Scott Hendricks. Customer Value Management: A Guide for Your Journey to Best-practice Processes. Houston, Tex.: American Productivity & Quality Center, 2001.
MLA (9th ed.) CitationHafiz, Khalid, and Scott Hendricks. Customer Value Management: A Guide for Your Journey to Best-practice Processes. American Productivity & Quality Center, 2001.
Warning: These citations may not always be 100% accurate.