APA (7th ed.) Citation

Barlow, J., & Møller, C. (1996). A complaint is a gift: Using customer feedback as a strategic tool. Berrett-Koehler Publishers.

Chicago Style (17th ed.) Citation

Barlow, Janelle, and Claus Møller. A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. San Francisco: Berrett-Koehler Publishers, 1996.

MLA (9th ed.) Citation

Barlow, Janelle, and Claus Møller. A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. Berrett-Koehler Publishers, 1996.

Warning: These citations may not always be 100% accurate.