Responding to rapid change in libraries :: a user experience approach /
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago :
ALA Editions,
2021.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- |
| Physical Description: | 1 online resource |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0838948383 9780838949788 0838949789 9780838949764 0838949762 9780838948385 |
Staff View
MARC
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| 505 | 0 | |a Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done. | |
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| contents | Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done. |
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| spelling | Bignoli, Callan, author. Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. 2012 Chicago : ALA Editions, 2021. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done. "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- Provided by publisher Print version record and CIP data provided by publisher; resource not viewed. Public services (Libraries) United States. Libraries Customer services United States. Libraries Information technology United States. Public libraries United States Administration. Organizational change United States. Librarians United States Attitudes. Bibliothèques Services aux usagers États-Unis. Bibliothèques Service à la clientèle États-Unis. Bibliothèques États-Unis Technologie de l'information. Bibliothèques publiques États-Unis Administration. Changement organisationnel États-Unis. Bibliothécaires États-Unis Attitudes. Librarians Attitudes. fast (OCoLC)fst00997304 Libraries Customer services. fast (OCoLC)fst00997384 Libraries Information technology. fast (OCoLC)fst00997410 Organizational change. fast (OCoLC)fst01047828 Public libraries Administration. fast (OCoLC)fst01082643 Public services (Libraries) fast (OCoLC)fst01083042 United States. fast (OCoLC)fst01204155 Stara, Lauren, author. has work: Responding to rapid change in libraries (Text) https://id.oclc.org/worldcat/entity/E39PCGP9jFfrbJMXJTM4THRh73 https://id.oclc.org/worldcat/ontology/hasWork Print version: Bignoli, Callan. Responding to rapid change in libraries. Chicago : ALA Editions, 2021 9780838948354 (DLC) 2020030360 |
| spellingShingle | Bignoli, Callan Stara, Lauren Responding to rapid change in libraries : a user experience approach / Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done. Public services (Libraries) United States. Libraries Customer services United States. Libraries Information technology United States. Public libraries United States Administration. Organizational change United States. Librarians United States Attitudes. Bibliothèques Services aux usagers États-Unis. Bibliothèques Service à la clientèle États-Unis. Bibliothèques États-Unis Technologie de l'information. Bibliothèques publiques États-Unis Administration. Changement organisationnel États-Unis. Bibliothécaires États-Unis Attitudes. Librarians Attitudes. fast (OCoLC)fst00997304 Libraries Customer services. fast (OCoLC)fst00997384 Libraries Information technology. fast (OCoLC)fst00997410 Organizational change. fast (OCoLC)fst01047828 Public libraries Administration. fast (OCoLC)fst01082643 Public services (Libraries) fast (OCoLC)fst01083042 |
| subject_GND | (OCoLC)fst00997304 (OCoLC)fst00997384 (OCoLC)fst00997410 (OCoLC)fst01047828 (OCoLC)fst01082643 (OCoLC)fst01083042 (OCoLC)fst01204155 |
| title | Responding to rapid change in libraries : a user experience approach / |
| title_auth | Responding to rapid change in libraries : a user experience approach / |
| title_exact_search | Responding to rapid change in libraries : a user experience approach / |
| title_full | Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. |
| title_fullStr | Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. |
| title_full_unstemmed | Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. |
| title_short | Responding to rapid change in libraries : |
| title_sort | responding to rapid change in libraries a user experience approach |
| title_sub | a user experience approach / |
| topic | Public services (Libraries) United States. Libraries Customer services United States. Libraries Information technology United States. Public libraries United States Administration. Organizational change United States. Librarians United States Attitudes. Bibliothèques Services aux usagers États-Unis. Bibliothèques Service à la clientèle États-Unis. Bibliothèques États-Unis Technologie de l'information. Bibliothèques publiques États-Unis Administration. Changement organisationnel États-Unis. Bibliothécaires États-Unis Attitudes. Librarians Attitudes. fast (OCoLC)fst00997304 Libraries Customer services. fast (OCoLC)fst00997384 Libraries Information technology. fast (OCoLC)fst00997410 Organizational change. fast (OCoLC)fst01047828 Public libraries Administration. fast (OCoLC)fst01082643 Public services (Libraries) fast (OCoLC)fst01083042 |
| topic_facet | Public services (Libraries) United States. Libraries Customer services United States. Libraries Information technology United States. Public libraries United States Administration. Organizational change United States. Librarians United States Attitudes. Bibliothèques Services aux usagers États-Unis. Bibliothèques Service à la clientèle États-Unis. Bibliothèques États-Unis Technologie de l'information. Bibliothèques publiques États-Unis Administration. Changement organisationnel États-Unis. Bibliothécaires États-Unis Attitudes. Librarians Attitudes. Libraries Customer services. Libraries Information technology. Organizational change. Public libraries Administration. Public services (Libraries) United States. |
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