Measuring customer service effectiveness /:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; New York :
Routledge,
2016.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Item Description: | Originally published 2004 by Ashgate. |
| Physical Description: | 1 online resource : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781351919012 1351919016 9781315249421 1315249421 |
Staff View
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| 100 | 1 | |a Cook, Sarah, |d 1955- |e author. |1 https://id.oclc.org/worldcat/entity/E39PCjCpDrrr6GVrWCdHPJhjyb |0 http://id.loc.gov/authorities/names/n94087853 | |
| 245 | 1 | 0 | |a Measuring customer service effectiveness / |c Sarah Cook. |
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| 500 | |a Originally published 2004 by Ashgate. | ||
| 588 | 0 | |a Online resource; title from PDF title page (EBSCO, viewed June 5, 2017). | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a 1. The business case for measurement -- 2. Preparating to measure customer service -- 3. Qualitative customer service measurement methods -- 4. Quantitative research methods -- 5. Measuring internal service quality -- 6. Benchmarking -- 7. Analysing and communicating the results -- 8. Acting on results. | |
| 650 | 0 | |a Customer services |x Quality control. |0 http://id.loc.gov/authorities/subjects/sh2009122700 | |
| 650 | 0 | |a Customer services |x Evaluation. |0 http://id.loc.gov/authorities/subjects/sh2003011137 | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 6 | |a Service à la clientèle |x Évaluation. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Service à la clientèle |x Qualité |x Contrôle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer services |x Evaluation |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Customer services |x Quality control |2 fast | |
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Record in the Search Index
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| author | Cook, Sarah, 1955- |
| author_GND | http://id.loc.gov/authorities/names/n94087853 |
| author_facet | Cook, Sarah, 1955- |
| author_role | aut |
| author_sort | Cook, Sarah, 1955- |
| author_variant | s c sc |
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| bvnumber | localFWS |
| callnumber-first | H - Social Science |
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| callnumber-search | HF5415.5 .C6636 2016 |
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| callnumber-subject | HF - Commerce |
| collection | ZDB-4-EBA |
| contents | 1. The business case for measurement -- 2. Preparating to measure customer service -- 3. Qualitative customer service measurement methods -- 4. Quantitative research methods -- 5. Measuring internal service quality -- 6. Benchmarking -- 7. Analysing and communicating the results -- 8. Acting on results. |
| ctrlnum | (OCoLC)987910741 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Illustrated |
| indexdate | 2025-04-11T08:43:46Z |
| institution | BVB |
| isbn | 9781351919012 1351919016 9781315249421 1315249421 |
| language | English |
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| spelling | Cook, Sarah, 1955- author. https://id.oclc.org/worldcat/entity/E39PCjCpDrrr6GVrWCdHPJhjyb http://id.loc.gov/authorities/names/n94087853 Measuring customer service effectiveness / Sarah Cook. London ; New York : Routledge, 2016. 1 online resource : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Originally published 2004 by Ashgate. Online resource; title from PDF title page (EBSCO, viewed June 5, 2017). Includes bibliographical references and index. 1. The business case for measurement -- 2. Preparating to measure customer service -- 3. Qualitative customer service measurement methods -- 4. Quantitative research methods -- 5. Measuring internal service quality -- 6. Benchmarking -- 7. Analysing and communicating the results -- 8. Acting on results. Customer services Quality control. http://id.loc.gov/authorities/subjects/sh2009122700 Customer services Evaluation. http://id.loc.gov/authorities/subjects/sh2003011137 Customer services Management. Service à la clientèle Évaluation. Service à la clientèle Gestion. Service à la clientèle Qualité Contrôle. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Evaluation fast Customer services Management fast Customer services Quality control fast has work: Measuring customer service effectiveness (Text) https://id.oclc.org/worldcat/entity/E39PCGgT8gckdBHvDRKK4DH7pd https://id.oclc.org/worldcat/ontology/hasWork 9780566085383 9781138256200 |
| spellingShingle | Cook, Sarah, 1955- Measuring customer service effectiveness / 1. The business case for measurement -- 2. Preparating to measure customer service -- 3. Qualitative customer service measurement methods -- 4. Quantitative research methods -- 5. Measuring internal service quality -- 6. Benchmarking -- 7. Analysing and communicating the results -- 8. Acting on results. Customer services Quality control. http://id.loc.gov/authorities/subjects/sh2009122700 Customer services Evaluation. http://id.loc.gov/authorities/subjects/sh2003011137 Customer services Management. Service à la clientèle Évaluation. Service à la clientèle Gestion. Service à la clientèle Qualité Contrôle. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Evaluation fast Customer services Management fast Customer services Quality control fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2009122700 http://id.loc.gov/authorities/subjects/sh2003011137 |
| title | Measuring customer service effectiveness / |
| title_auth | Measuring customer service effectiveness / |
| title_exact_search | Measuring customer service effectiveness / |
| title_full | Measuring customer service effectiveness / Sarah Cook. |
| title_fullStr | Measuring customer service effectiveness / Sarah Cook. |
| title_full_unstemmed | Measuring customer service effectiveness / Sarah Cook. |
| title_short | Measuring customer service effectiveness / |
| title_sort | measuring customer service effectiveness |
| topic | Customer services Quality control. http://id.loc.gov/authorities/subjects/sh2009122700 Customer services Evaluation. http://id.loc.gov/authorities/subjects/sh2003011137 Customer services Management. Service à la clientèle Évaluation. Service à la clientèle Gestion. Service à la clientèle Qualité Contrôle. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Evaluation fast Customer services Management fast Customer services Quality control fast |
| topic_facet | Customer services Quality control. Customer services Evaluation. Customer services Management. Service à la clientèle Évaluation. Service à la clientèle Gestion. Service à la clientèle Qualité Contrôle. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Customer services Evaluation Customer services Management Customer services Quality control |
| work_keys_str_mv | AT cooksarah measuringcustomerserviceeffectiveness |