APA (7th ed.) Citation

Cook, S. (2016). Measuring customer service effectiveness. Routledge.

Chicago Style (17th ed.) Citation

Cook, Sarah. Measuring Customer Service Effectiveness. London ; New York: Routledge, 2016.

MLA (9th ed.) Citation

Cook, Sarah. Measuring Customer Service Effectiveness. Routledge, 2016.

Warning: These citations may not always be 100% accurate.