Catalogs, services and portfolios: an ITSM success story /
High-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviours to meet new challenges as effectively as they would change technology. Based on the real-life experiences of the author and...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2014
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | High-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviours to meet new challenges as effectively as they would change technology. Based on the real-life experiences of the author and other ITSM professionals, this book is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The 'tips that would have helped Chris' sections are packed with helpful advice for anyone facing similar challenges. This book shows how the leading ITSM practitioners are able to: Deal with situations where being right doesn't mean success; Survive management pressure as others get fired around them; Build credibility in the face of doubt and mistrust from their peers; Separate good advice from bad. Ideal for newly trained ITIL practitioners: The narrative style of the book helps readers understand how to manage resistance to change and the lack of empathy that often exists between IT and the business it supports. -- |
| Beschreibung: | Previously published in 2012 under title: No one of us is as strong as all of us. Title from title screen. |
| Beschreibung: | 1 online resource. |
| ISBN: | 9781849285674 1849285675 9781849285861 (e-book) 1849285861 (e-book) 9781849285865 (e-book) 9781849285704 1849285705 |
Internformat
MARC
| LEADER | 00000cam a2200000Ma 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocn966385678 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr un||||||||| | ||
| 008 | 140824s2014 enka o 000 0 eng d | ||
| 040 | |a COO |b eng |c COO |d OCLCO |d VT2 |d OCLCF |d LIV |d OCL |d REB |d COO |d WYU |d N$T |d UX1 |d OCLCO |d CUS |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 908280131 |a 1143219539 |a 1175627949 | ||
| 020 | |z 9781849285681 | ||
| 020 | |a 9781849285674 | ||
| 020 | |a 1849285675 | ||
| 020 | |a 9781849285861 (e-book) | ||
| 020 | |a 1849285861 (e-book) | ||
| 020 | |a 9781849285865 (e-book) | ||
| 020 | |a 9781849285704 |q (electronic bk.) | ||
| 020 | |a 1849285705 |q (electronic bk.) | ||
| 035 | |a (OCoLC)966385678 |z (OCoLC)908280131 |z (OCoLC)1143219539 |z (OCoLC)1175627949 | ||
| 050 | 1 | 4 | |a T58.64 |b .M35 2014eb |
| 082 | 7 | |a 004.068 |2 23 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a McLean, Daniel |c (ITSM Consultant) |1 https://id.oclc.org/worldcat/entity/E39PCjqvHWQQyrt3YwbdqdH6cd |0 http://id.loc.gov/authorities/names/nb2012026791 | |
| 245 | 1 | 0 | |a Catalogs, services and portfolios |b an ITSM success story / |c Daniel McLean. |
| 260 | |a Ely, Cambridgeshire, U.K. : |b IT Governance Pub., |c 2014 |e (Norwood, Mass. : |f Books24x7.com [generator]) | ||
| 300 | |a 1 online resource. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Previously published in 2012 under title: No one of us is as strong as all of us. | ||
| 500 | |a Title from title screen. | ||
| 520 | |a High-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviours to meet new challenges as effectively as they would change technology. Based on the real-life experiences of the author and other ITSM professionals, this book is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The 'tips that would have helped Chris' sections are packed with helpful advice for anyone facing similar challenges. This book shows how the leading ITSM practitioners are able to: Deal with situations where being right doesn't mean success; Survive management pressure as others get fired around them; Build credibility in the face of doubt and mistrust from their peers; Separate good advice from bad. Ideal for newly trained ITIL practitioners: The narrative style of the book helps readers understand how to manage resistance to change and the lack of empathy that often exists between IT and the business it supports. -- |c Edited summary from book. | ||
| 505 | 0 | |a 1: Don't Fall Under the Bus -- 2: Strange Bedfellows -- 3: Don't Confuse me with Facts -- 4: Blind me with Science -- 5: The Joy of Conflicts -- 6: Masters of the Universe -- 7: How Hard Can it Be? -- 8: Chow Fun -- 9: Help I Need Something -- 10: Don't Peek Behind the Curtain -- 11: Know What you Don't Know -- 12: A Fool With a Tool is Still a Fool -- 13: Boiling the Ocean, a Spoonful at a Time -- 14: Change is Hard -- 15: No Good Deed Goes Unpunished. | |
| 630 | 0 | 0 | |a IT infrastructure library. |0 http://id.loc.gov/authorities/names/n94024766 |
| 630 | 0 | 7 | |a IT infrastructure library |2 fast |
| 650 | 0 | |a Information technology |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008006980 | |
| 650 | 0 | |a Support services (Management) |0 http://id.loc.gov/authorities/subjects/sh98006163 | |
| 650 | 0 | |a Organizational change |x Management. | |
| 650 | 0 | |a Organizational change. |0 http://id.loc.gov/authorities/subjects/sh85095525 | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Services de soutien (Gestion) | |
| 650 | 6 | |a Changement organisationnel. | |
| 650 | 7 | |a Organizational change |x Management |2 fast | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a Support services (Management) |2 fast | |
| 700 | 1 | |a McLean, Daniel |c (ITSM Consultant). |t No one of us is as strong as all of us. | |
| 758 | |i has work: |a Catologs, services and portfolios (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGyrPqWCwpxkJjcgJx4HFq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a McLean, Daniel. |t Catalogs, services and portfolios : an ITSM success story. |d Cambridgeshire, England : IT Governance Publishing, c2014 |h 181 pages |z 9781849285674 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838711 |3 Volltext |
| 938 | |a EBSCOhost |b EBSC |n 838711 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn966385678 |
|---|---|
| _version_ | 1816882372632641536 |
| adam_text | |
| any_adam_object | |
| author | McLean, Daniel (ITSM Consultant) |
| author2 | McLean, Daniel (ITSM Consultant) |
| author2_role | |
| author2_variant | d m dm |
| author_GND | http://id.loc.gov/authorities/names/nb2012026791 |
| author_facet | McLean, Daniel (ITSM Consultant) McLean, Daniel (ITSM Consultant) |
| author_role | |
| author_sort | McLean, Daniel (ITSM Consultant) |
| author_variant | d m dm |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | T - Technology |
| callnumber-label | T58 |
| callnumber-raw | T58.64 .M35 2014eb |
| callnumber-search | T58.64 .M35 2014eb |
| callnumber-sort | T 258.64 M35 42014EB |
| callnumber-subject | T - General Technology |
| collection | ZDB-4-EBA |
| contents | 1: Don't Fall Under the Bus -- 2: Strange Bedfellows -- 3: Don't Confuse me with Facts -- 4: Blind me with Science -- 5: The Joy of Conflicts -- 6: Masters of the Universe -- 7: How Hard Can it Be? -- 8: Chow Fun -- 9: Help I Need Something -- 10: Don't Peek Behind the Curtain -- 11: Know What you Don't Know -- 12: A Fool With a Tool is Still a Fool -- 13: Boiling the Ocean, a Spoonful at a Time -- 14: Change is Hard -- 15: No Good Deed Goes Unpunished. |
| ctrlnum | (OCoLC)966385678 |
| dewey-full | 004.068 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.068 |
| dewey-search | 004.068 |
| dewey-sort | 14.068 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04744cam a2200613Ma 4500</leader><controlfield tag="001">ZDB-4-EBA-ocn966385678</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr un|||||||||</controlfield><controlfield tag="008">140824s2014 enka o 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">COO</subfield><subfield code="b">eng</subfield><subfield code="c">COO</subfield><subfield code="d">OCLCO</subfield><subfield code="d">VT2</subfield><subfield code="d">OCLCF</subfield><subfield code="d">LIV</subfield><subfield code="d">OCL</subfield><subfield code="d">REB</subfield><subfield code="d">COO</subfield><subfield code="d">WYU</subfield><subfield code="d">N$T</subfield><subfield code="d">UX1</subfield><subfield code="d">OCLCO</subfield><subfield code="d">CUS</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">908280131</subfield><subfield code="a">1143219539</subfield><subfield code="a">1175627949</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781849285681</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781849285674</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1849285675</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781849285861 (e-book)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1849285861 (e-book)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781849285865 (e-book)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781849285704</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1849285705</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)966385678</subfield><subfield code="z">(OCoLC)908280131</subfield><subfield code="z">(OCoLC)1143219539</subfield><subfield code="z">(OCoLC)1175627949</subfield></datafield><datafield tag="050" ind1="1" ind2="4"><subfield code="a">T58.64</subfield><subfield code="b">.M35 2014eb</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">004.068</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">McLean, Daniel</subfield><subfield code="c">(ITSM Consultant)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCjqvHWQQyrt3YwbdqdH6cd</subfield><subfield code="0">http://id.loc.gov/authorities/names/nb2012026791</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Catalogs, services and portfolios</subfield><subfield code="b">an ITSM success story /</subfield><subfield code="c">Daniel McLean.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Ely, Cambridgeshire, U.K. :</subfield><subfield code="b">IT Governance Pub.,</subfield><subfield code="c">2014</subfield><subfield code="e">(Norwood, Mass. :</subfield><subfield code="f">Books24x7.com [generator])</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Previously published in 2012 under title: No one of us is as strong as all of us.</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Title from title screen.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">High-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviours to meet new challenges as effectively as they would change technology. Based on the real-life experiences of the author and other ITSM professionals, this book is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The 'tips that would have helped Chris' sections are packed with helpful advice for anyone facing similar challenges. This book shows how the leading ITSM practitioners are able to: Deal with situations where being right doesn't mean success; Survive management pressure as others get fired around them; Build credibility in the face of doubt and mistrust from their peers; Separate good advice from bad. Ideal for newly trained ITIL practitioners: The narrative style of the book helps readers understand how to manage resistance to change and the lack of empathy that often exists between IT and the business it supports. --</subfield><subfield code="c">Edited summary from book.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">1: Don't Fall Under the Bus -- 2: Strange Bedfellows -- 3: Don't Confuse me with Facts -- 4: Blind me with Science -- 5: The Joy of Conflicts -- 6: Masters of the Universe -- 7: How Hard Can it Be? -- 8: Chow Fun -- 9: Help I Need Something -- 10: Don't Peek Behind the Curtain -- 11: Know What you Don't Know -- 12: A Fool With a Tool is Still a Fool -- 13: Boiling the Ocean, a Spoonful at a Time -- 14: Change is Hard -- 15: No Good Deed Goes Unpunished.</subfield></datafield><datafield tag="630" ind1="0" ind2="0"><subfield code="a">IT infrastructure library.</subfield><subfield code="0">http://id.loc.gov/authorities/names/n94024766</subfield></datafield><datafield tag="630" ind1="0" ind2="7"><subfield code="a">IT infrastructure library</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Information technology</subfield><subfield code="x">Management.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh2008006980</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Support services (Management)</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh98006163</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Organizational change</subfield><subfield code="x">Management.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Organizational change.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85095525</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Technologie de l'information</subfield><subfield code="x">Gestion.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Services de soutien (Gestion)</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Changement organisationnel.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organizational change</subfield><subfield code="x">Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Information technology</subfield><subfield code="x">Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Support services (Management)</subfield><subfield code="2">fast</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">McLean, Daniel</subfield><subfield code="c">(ITSM Consultant).</subfield><subfield code="t">No one of us is as strong as all of us.</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Catologs, services and portfolios (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCGyrPqWCwpxkJjcgJx4HFq</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">McLean, Daniel.</subfield><subfield code="t">Catalogs, services and portfolios : an ITSM success story.</subfield><subfield code="d">Cambridgeshire, England : IT Governance Publishing, c2014</subfield><subfield code="h">181 pages</subfield><subfield code="z">9781849285674</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838711</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">838711</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBA-ocn966385678 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:27:34Z |
| institution | BVB |
| isbn | 9781849285674 1849285675 9781849285861 (e-book) 1849285861 (e-book) 9781849285865 (e-book) 9781849285704 1849285705 |
| language | English |
| oclc_num | 966385678 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource. |
| psigel | ZDB-4-EBA |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | IT Governance Pub., |
| record_format | marc |
| spelling | McLean, Daniel (ITSM Consultant) https://id.oclc.org/worldcat/entity/E39PCjqvHWQQyrt3YwbdqdH6cd http://id.loc.gov/authorities/names/nb2012026791 Catalogs, services and portfolios an ITSM success story / Daniel McLean. Ely, Cambridgeshire, U.K. : IT Governance Pub., 2014 (Norwood, Mass. : Books24x7.com [generator]) 1 online resource. text rdacontent computer rdamedia online resource rdacarrier Previously published in 2012 under title: No one of us is as strong as all of us. Title from title screen. High-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviours to meet new challenges as effectively as they would change technology. Based on the real-life experiences of the author and other ITSM professionals, this book is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The 'tips that would have helped Chris' sections are packed with helpful advice for anyone facing similar challenges. This book shows how the leading ITSM practitioners are able to: Deal with situations where being right doesn't mean success; Survive management pressure as others get fired around them; Build credibility in the face of doubt and mistrust from their peers; Separate good advice from bad. Ideal for newly trained ITIL practitioners: The narrative style of the book helps readers understand how to manage resistance to change and the lack of empathy that often exists between IT and the business it supports. -- Edited summary from book. 1: Don't Fall Under the Bus -- 2: Strange Bedfellows -- 3: Don't Confuse me with Facts -- 4: Blind me with Science -- 5: The Joy of Conflicts -- 6: Masters of the Universe -- 7: How Hard Can it Be? -- 8: Chow Fun -- 9: Help I Need Something -- 10: Don't Peek Behind the Curtain -- 11: Know What you Don't Know -- 12: A Fool With a Tool is Still a Fool -- 13: Boiling the Ocean, a Spoonful at a Time -- 14: Change is Hard -- 15: No Good Deed Goes Unpunished. IT infrastructure library. http://id.loc.gov/authorities/names/n94024766 IT infrastructure library fast Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Support services (Management) http://id.loc.gov/authorities/subjects/sh98006163 Organizational change Management. Organizational change. http://id.loc.gov/authorities/subjects/sh85095525 Technologie de l'information Gestion. Services de soutien (Gestion) Changement organisationnel. Organizational change Management fast Information technology Management fast Support services (Management) fast McLean, Daniel (ITSM Consultant). No one of us is as strong as all of us. has work: Catologs, services and portfolios (Text) https://id.oclc.org/worldcat/entity/E39PCGyrPqWCwpxkJjcgJx4HFq https://id.oclc.org/worldcat/ontology/hasWork Print version: McLean, Daniel. Catalogs, services and portfolios : an ITSM success story. Cambridgeshire, England : IT Governance Publishing, c2014 181 pages 9781849285674 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838711 Volltext |
| spellingShingle | McLean, Daniel (ITSM Consultant) Catalogs, services and portfolios an ITSM success story / 1: Don't Fall Under the Bus -- 2: Strange Bedfellows -- 3: Don't Confuse me with Facts -- 4: Blind me with Science -- 5: The Joy of Conflicts -- 6: Masters of the Universe -- 7: How Hard Can it Be? -- 8: Chow Fun -- 9: Help I Need Something -- 10: Don't Peek Behind the Curtain -- 11: Know What you Don't Know -- 12: A Fool With a Tool is Still a Fool -- 13: Boiling the Ocean, a Spoonful at a Time -- 14: Change is Hard -- 15: No Good Deed Goes Unpunished. IT infrastructure library. http://id.loc.gov/authorities/names/n94024766 IT infrastructure library fast Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Support services (Management) http://id.loc.gov/authorities/subjects/sh98006163 Organizational change Management. Organizational change. http://id.loc.gov/authorities/subjects/sh85095525 Technologie de l'information Gestion. Services de soutien (Gestion) Changement organisationnel. Organizational change Management fast Information technology Management fast Support services (Management) fast |
| subject_GND | http://id.loc.gov/authorities/names/n94024766 http://id.loc.gov/authorities/subjects/sh2008006980 http://id.loc.gov/authorities/subjects/sh98006163 http://id.loc.gov/authorities/subjects/sh85095525 |
| title | Catalogs, services and portfolios an ITSM success story / |
| title_alt | No one of us is as strong as all of us. |
| title_auth | Catalogs, services and portfolios an ITSM success story / |
| title_exact_search | Catalogs, services and portfolios an ITSM success story / |
| title_full | Catalogs, services and portfolios an ITSM success story / Daniel McLean. |
| title_fullStr | Catalogs, services and portfolios an ITSM success story / Daniel McLean. |
| title_full_unstemmed | Catalogs, services and portfolios an ITSM success story / Daniel McLean. |
| title_short | Catalogs, services and portfolios |
| title_sort | catalogs services and portfolios an itsm success story |
| title_sub | an ITSM success story / |
| topic | IT infrastructure library. http://id.loc.gov/authorities/names/n94024766 IT infrastructure library fast Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Support services (Management) http://id.loc.gov/authorities/subjects/sh98006163 Organizational change Management. Organizational change. http://id.loc.gov/authorities/subjects/sh85095525 Technologie de l'information Gestion. Services de soutien (Gestion) Changement organisationnel. Organizational change Management fast Information technology Management fast Support services (Management) fast |
| topic_facet | IT infrastructure library. IT infrastructure library Information technology Management. Support services (Management) Organizational change Management. Organizational change. Technologie de l'information Gestion. Services de soutien (Gestion) Changement organisationnel. Organizational change Management Information technology Management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838711 |
| work_keys_str_mv | AT mcleandaniel catalogsservicesandportfoliosanitsmsuccessstory |