APA (7th ed.) Citation

Rust, R. T., & Kannan, P. K. (2015). E-Service: New directions in theory and practice. Routledge.

Chicago Style (17th ed.) Citation

Rust, Roland T., and P. K. Kannan. E-Service: New Directions in Theory and Practice. London: Routledge, 2015.

MLA (9th ed.) Citation

Rust, Roland T., and P. K. Kannan. E-Service: New Directions in Theory and Practice. Routledge, 2015.