The Manager's Guide to Handling the Media in Crisis :: Saying & Doing the Right Thing When It Matters Most.
Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That's easy if everyone - executive...
Gespeichert in:
| 1. Verfasser: | |
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| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Brooksfield :
Rothstein Publishing,
2016.
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| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That's easy if everyone - executives, PR, managers, and employees - is familiar with Jim Lukaszewski's sure-fire methods for handling the media. |
| Beschreibung: | 3.4.2 Litigative Approaches (Which Can Lead to Take-Downs). |
| Beschreibung: | 1 online resource (141 pages) |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781944480288 1944480285 1944480293 9781944480295 |
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| 245 | 1 | 4 | |a The Manager's Guide to Handling the Media in Crisis : |b Saying & Doing the Right Thing When It Matters Most. |
| 260 | |a Brooksfield : |b Rothstein Publishing, |c 2016. | ||
| 300 | |a 1 online resource (141 pages) | ||
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| 505 | 0 | |a Cover; Title; Copyright; Part 1; 1.1 The Crisis Media Relations Policy; 1.1.1 Sample Crisis Media Relations Policy; 1.1.2 Guidelines for Designated Spokespersons; 1.1.3 Good Spokesperson Practices; 1.1.4 Setting the Record Straight if You Make a Mistake; 1.2 The Crisis Website (or "Dark Site") in Media Relations Strategy; 1.2.1 Creating a Crisis or Dark Website; 1.2.2 Basic Media Relations Strategy; 1.3 Understanding the Nature of News; 1.3.1 The Attributes of News; 1.3.2 Tools to Assist the Media: Fact Sheets; 1.4 Preparing for Reporters; 1.4.1 What to Do Before Reporters Call. | |
| 505 | 8 | |a 1.4.2 What to Do When Reporters Call1.4.3 What to Do Before Reporters Arrive; 1.4.5 When Can the Media Visit the Site?; 1.4.6 What to Do as the Media Come and Go; 1.5 Surviving 60 Minutes and the Other News Magazine Shows; 1.5.1 Fourteen Lessons for Handling News Magazine Shows; 1.5.2 Six Key Tests for a News Magazine Show Story Concept; 1.5.3 Story Sources; 1.5.4 Our Approach to News Magazine Shows; 1.6 Assessing the Validity of News Stories; 1.6.1 Lukaszewski's Validity/Believability Index Test Questions; 1.6.2 Bad News: Assessing the Damage. | |
| 505 | 8 | |a 1.6.3 What to Do and Avoid in Emergency Communication (Including Interviews)1.7 Understanding Journalists; 1.7.1 Where Reporters Come From; 1.7.2 Establishing a Professional Relationship With Reporters; 1.7.3 How Reporters Create Emotional Responses From Spokespersons; 1.7.4 Assessing the Validity of News Stories; 1.7.5 Reporters Need to Emotionalize; 1.7.6 How Reporters Probe for Information; 1.8 Bad News: How to Recognize and Deal with It; Part 1 -- Questions for Study and Discussion; References, Part 1; Part 2; 2.1 Preparing For the Crisis News Conference. | |
| 505 | 8 | |a 2.1.1 When to Hold a News Conference2.1.2 Types of Crisis News Conferences; 2.1.3 News Conference Techniques; 2.1.4 News Conference Planning Checklists; 2.2 Guidelines for Calling and Conducting News Conferences; 2.3 Conducting the News Conference; 2.4 The Questions You Can Expect; 2.4.1 Question Types; 2.4.2 Where Do Questions Come From?; 2.5 Giving Good Answers -- Even to Bad Questions; 2.5.1 Attributes of Good Answers; Part 2 -- Questions for Study and Discussion; References, Part 2; Part 3; 3.1 What Makes Social Media Different From Legacy Media. | |
| 505 | 8 | |a 3.1.1 Changing Trends in How People Get the News3.1.2 Coping With Crises in a New Media Environment; 3.1.3 Importance of Crisis Website and Web Readiness; 3.2 WhatAre the New Media and Social Media? Why Should Your Company Care?; 3.2.1 Exxon-Valdez vs. BP: How the New Media Have Changed Crisis Communication Response; 3.3 Monitoring Social Media; 3.3.1 Develop a Monitoring Strategy; 3.3.2 Drill Deeper Before Deciding to Respond; 3.3.3 Measure Commentary Sentiment; 3.4 Neutralizing an Internet Crisis; 3.4.1 Traditional Behaviors and Strategies Work in New Media, Too. | |
| 500 | |a 3.4.2 Litigative Approaches (Which Can Lead to Take-Downs). | ||
| 520 | |a Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That's easy if everyone - executives, PR, managers, and employees - is familiar with Jim Lukaszewski's sure-fire methods for handling the media. | ||
| 504 | |a Includes bibliographical references. | ||
| 650 | 0 | |a Social media. |0 http://id.loc.gov/authorities/subjects/sh2006007023 | |
| 650 | 0 | |a Media literacy |v Congresses. | |
| 650 | 6 | |a Médias sociaux. | |
| 650 | 6 | |a Éducation aux médias |v Congrès. | |
| 650 | 7 | |a social media. |2 aat | |
| 650 | 7 | |a PSYCHOLOGY |x Social Psychology. |2 bisacsh | |
| 650 | 7 | |a Media literacy |2 fast | |
| 650 | 7 | |a Social media |2 fast | |
| 655 | 7 | |a Conference papers and proceedings |2 fast | |
| 700 | 1 | |a Noakes-Fry, Kristen. | |
| 758 | |i has work: |a The Manager's Guide to Handling the Media in Crisis (Text) |1 https://id.oclc.org/worldcat/entity/E39PD3JMMVTvdqDjtFvtyhFrhd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Lukaszewski, James E. |t Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |d Brooksfield : Rothstein Publishing, ©2016 |
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| contents | Cover; Title; Copyright; Part 1; 1.1 The Crisis Media Relations Policy; 1.1.1 Sample Crisis Media Relations Policy; 1.1.2 Guidelines for Designated Spokespersons; 1.1.3 Good Spokesperson Practices; 1.1.4 Setting the Record Straight if You Make a Mistake; 1.2 The Crisis Website (or "Dark Site") in Media Relations Strategy; 1.2.1 Creating a Crisis or Dark Website; 1.2.2 Basic Media Relations Strategy; 1.3 Understanding the Nature of News; 1.3.1 The Attributes of News; 1.3.2 Tools to Assist the Media: Fact Sheets; 1.4 Preparing for Reporters; 1.4.1 What to Do Before Reporters Call. 1.4.2 What to Do When Reporters Call1.4.3 What to Do Before Reporters Arrive; 1.4.5 When Can the Media Visit the Site?; 1.4.6 What to Do as the Media Come and Go; 1.5 Surviving 60 Minutes and the Other News Magazine Shows; 1.5.1 Fourteen Lessons for Handling News Magazine Shows; 1.5.2 Six Key Tests for a News Magazine Show Story Concept; 1.5.3 Story Sources; 1.5.4 Our Approach to News Magazine Shows; 1.6 Assessing the Validity of News Stories; 1.6.1 Lukaszewski's Validity/Believability Index Test Questions; 1.6.2 Bad News: Assessing the Damage. 1.6.3 What to Do and Avoid in Emergency Communication (Including Interviews)1.7 Understanding Journalists; 1.7.1 Where Reporters Come From; 1.7.2 Establishing a Professional Relationship With Reporters; 1.7.3 How Reporters Create Emotional Responses From Spokespersons; 1.7.4 Assessing the Validity of News Stories; 1.7.5 Reporters Need to Emotionalize; 1.7.6 How Reporters Probe for Information; 1.8 Bad News: How to Recognize and Deal with It; Part 1 -- Questions for Study and Discussion; References, Part 1; Part 2; 2.1 Preparing For the Crisis News Conference. 2.1.1 When to Hold a News Conference2.1.2 Types of Crisis News Conferences; 2.1.3 News Conference Techniques; 2.1.4 News Conference Planning Checklists; 2.2 Guidelines for Calling and Conducting News Conferences; 2.3 Conducting the News Conference; 2.4 The Questions You Can Expect; 2.4.1 Question Types; 2.4.2 Where Do Questions Come From?; 2.5 Giving Good Answers -- Even to Bad Questions; 2.5.1 Attributes of Good Answers; Part 2 -- Questions for Study and Discussion; References, Part 2; Part 3; 3.1 What Makes Social Media Different From Legacy Media. 3.1.1 Changing Trends in How People Get the News3.1.2 Coping With Crises in a New Media Environment; 3.1.3 Importance of Crisis Website and Web Readiness; 3.2 WhatAre the New Media and Social Media? Why Should Your Company Care?; 3.2.1 Exxon-Valdez vs. BP: How the New Media Have Changed Crisis Communication Response; 3.3 Monitoring Social Media; 3.3.1 Develop a Monitoring Strategy; 3.3.2 Drill Deeper Before Deciding to Respond; 3.3.3 Measure Commentary Sentiment; 3.4 Neutralizing an Internet Crisis; 3.4.1 Traditional Behaviors and Strategies Work in New Media, Too. |
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| dewey-ones | 302 - Social interaction |
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| discipline | Soziologie |
| format | Electronic eBook |
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| indexdate | 2024-11-27T13:27:27Z |
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| oclc_num | 960164150 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (141 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Rothstein Publishing, |
| record_format | marc |
| spelling | Lukaszewski, James E. The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. Brooksfield : Rothstein Publishing, 2016. 1 online resource (141 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Print version record. Cover; Title; Copyright; Part 1; 1.1 The Crisis Media Relations Policy; 1.1.1 Sample Crisis Media Relations Policy; 1.1.2 Guidelines for Designated Spokespersons; 1.1.3 Good Spokesperson Practices; 1.1.4 Setting the Record Straight if You Make a Mistake; 1.2 The Crisis Website (or "Dark Site") in Media Relations Strategy; 1.2.1 Creating a Crisis or Dark Website; 1.2.2 Basic Media Relations Strategy; 1.3 Understanding the Nature of News; 1.3.1 The Attributes of News; 1.3.2 Tools to Assist the Media: Fact Sheets; 1.4 Preparing for Reporters; 1.4.1 What to Do Before Reporters Call. 1.4.2 What to Do When Reporters Call1.4.3 What to Do Before Reporters Arrive; 1.4.5 When Can the Media Visit the Site?; 1.4.6 What to Do as the Media Come and Go; 1.5 Surviving 60 Minutes and the Other News Magazine Shows; 1.5.1 Fourteen Lessons for Handling News Magazine Shows; 1.5.2 Six Key Tests for a News Magazine Show Story Concept; 1.5.3 Story Sources; 1.5.4 Our Approach to News Magazine Shows; 1.6 Assessing the Validity of News Stories; 1.6.1 Lukaszewski's Validity/Believability Index Test Questions; 1.6.2 Bad News: Assessing the Damage. 1.6.3 What to Do and Avoid in Emergency Communication (Including Interviews)1.7 Understanding Journalists; 1.7.1 Where Reporters Come From; 1.7.2 Establishing a Professional Relationship With Reporters; 1.7.3 How Reporters Create Emotional Responses From Spokespersons; 1.7.4 Assessing the Validity of News Stories; 1.7.5 Reporters Need to Emotionalize; 1.7.6 How Reporters Probe for Information; 1.8 Bad News: How to Recognize and Deal with It; Part 1 -- Questions for Study and Discussion; References, Part 1; Part 2; 2.1 Preparing For the Crisis News Conference. 2.1.1 When to Hold a News Conference2.1.2 Types of Crisis News Conferences; 2.1.3 News Conference Techniques; 2.1.4 News Conference Planning Checklists; 2.2 Guidelines for Calling and Conducting News Conferences; 2.3 Conducting the News Conference; 2.4 The Questions You Can Expect; 2.4.1 Question Types; 2.4.2 Where Do Questions Come From?; 2.5 Giving Good Answers -- Even to Bad Questions; 2.5.1 Attributes of Good Answers; Part 2 -- Questions for Study and Discussion; References, Part 2; Part 3; 3.1 What Makes Social Media Different From Legacy Media. 3.1.1 Changing Trends in How People Get the News3.1.2 Coping With Crises in a New Media Environment; 3.1.3 Importance of Crisis Website and Web Readiness; 3.2 WhatAre the New Media and Social Media? Why Should Your Company Care?; 3.2.1 Exxon-Valdez vs. BP: How the New Media Have Changed Crisis Communication Response; 3.3 Monitoring Social Media; 3.3.1 Develop a Monitoring Strategy; 3.3.2 Drill Deeper Before Deciding to Respond; 3.3.3 Measure Commentary Sentiment; 3.4 Neutralizing an Internet Crisis; 3.4.1 Traditional Behaviors and Strategies Work in New Media, Too. 3.4.2 Litigative Approaches (Which Can Lead to Take-Downs). Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That's easy if everyone - executives, PR, managers, and employees - is familiar with Jim Lukaszewski's sure-fire methods for handling the media. Includes bibliographical references. Social media. http://id.loc.gov/authorities/subjects/sh2006007023 Media literacy Congresses. Médias sociaux. Éducation aux médias Congrès. social media. aat PSYCHOLOGY Social Psychology. bisacsh Media literacy fast Social media fast Conference papers and proceedings fast Noakes-Fry, Kristen. has work: The Manager's Guide to Handling the Media in Crisis (Text) https://id.oclc.org/worldcat/entity/E39PD3JMMVTvdqDjtFvtyhFrhd https://id.oclc.org/worldcat/ontology/hasWork Print version: Lukaszewski, James E. Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. Brooksfield : Rothstein Publishing, ©2016 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1363964 Volltext |
| spellingShingle | Lukaszewski, James E. The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. Cover; Title; Copyright; Part 1; 1.1 The Crisis Media Relations Policy; 1.1.1 Sample Crisis Media Relations Policy; 1.1.2 Guidelines for Designated Spokespersons; 1.1.3 Good Spokesperson Practices; 1.1.4 Setting the Record Straight if You Make a Mistake; 1.2 The Crisis Website (or "Dark Site") in Media Relations Strategy; 1.2.1 Creating a Crisis or Dark Website; 1.2.2 Basic Media Relations Strategy; 1.3 Understanding the Nature of News; 1.3.1 The Attributes of News; 1.3.2 Tools to Assist the Media: Fact Sheets; 1.4 Preparing for Reporters; 1.4.1 What to Do Before Reporters Call. 1.4.2 What to Do When Reporters Call1.4.3 What to Do Before Reporters Arrive; 1.4.5 When Can the Media Visit the Site?; 1.4.6 What to Do as the Media Come and Go; 1.5 Surviving 60 Minutes and the Other News Magazine Shows; 1.5.1 Fourteen Lessons for Handling News Magazine Shows; 1.5.2 Six Key Tests for a News Magazine Show Story Concept; 1.5.3 Story Sources; 1.5.4 Our Approach to News Magazine Shows; 1.6 Assessing the Validity of News Stories; 1.6.1 Lukaszewski's Validity/Believability Index Test Questions; 1.6.2 Bad News: Assessing the Damage. 1.6.3 What to Do and Avoid in Emergency Communication (Including Interviews)1.7 Understanding Journalists; 1.7.1 Where Reporters Come From; 1.7.2 Establishing a Professional Relationship With Reporters; 1.7.3 How Reporters Create Emotional Responses From Spokespersons; 1.7.4 Assessing the Validity of News Stories; 1.7.5 Reporters Need to Emotionalize; 1.7.6 How Reporters Probe for Information; 1.8 Bad News: How to Recognize and Deal with It; Part 1 -- Questions for Study and Discussion; References, Part 1; Part 2; 2.1 Preparing For the Crisis News Conference. 2.1.1 When to Hold a News Conference2.1.2 Types of Crisis News Conferences; 2.1.3 News Conference Techniques; 2.1.4 News Conference Planning Checklists; 2.2 Guidelines for Calling and Conducting News Conferences; 2.3 Conducting the News Conference; 2.4 The Questions You Can Expect; 2.4.1 Question Types; 2.4.2 Where Do Questions Come From?; 2.5 Giving Good Answers -- Even to Bad Questions; 2.5.1 Attributes of Good Answers; Part 2 -- Questions for Study and Discussion; References, Part 2; Part 3; 3.1 What Makes Social Media Different From Legacy Media. 3.1.1 Changing Trends in How People Get the News3.1.2 Coping With Crises in a New Media Environment; 3.1.3 Importance of Crisis Website and Web Readiness; 3.2 WhatAre the New Media and Social Media? Why Should Your Company Care?; 3.2.1 Exxon-Valdez vs. BP: How the New Media Have Changed Crisis Communication Response; 3.3 Monitoring Social Media; 3.3.1 Develop a Monitoring Strategy; 3.3.2 Drill Deeper Before Deciding to Respond; 3.3.3 Measure Commentary Sentiment; 3.4 Neutralizing an Internet Crisis; 3.4.1 Traditional Behaviors and Strategies Work in New Media, Too. Social media. http://id.loc.gov/authorities/subjects/sh2006007023 Media literacy Congresses. Médias sociaux. Éducation aux médias Congrès. social media. aat PSYCHOLOGY Social Psychology. bisacsh Media literacy fast Social media fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2006007023 |
| title | The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |
| title_auth | The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |
| title_exact_search | The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |
| title_full | The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |
| title_fullStr | The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |
| title_full_unstemmed | The Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. |
| title_short | The Manager's Guide to Handling the Media in Crisis : |
| title_sort | manager s guide to handling the media in crisis saying doing the right thing when it matters most |
| title_sub | Saying & Doing the Right Thing When It Matters Most. |
| topic | Social media. http://id.loc.gov/authorities/subjects/sh2006007023 Media literacy Congresses. Médias sociaux. Éducation aux médias Congrès. social media. aat PSYCHOLOGY Social Psychology. bisacsh Media literacy fast Social media fast |
| topic_facet | Social media. Media literacy Congresses. Médias sociaux. Éducation aux médias Congrès. social media. PSYCHOLOGY Social Psychology. Media literacy Social media Conference papers and proceedings |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1363964 |
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