IT service management :: support for your ITSM foundation exam /
This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for...
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Swindon, United Kingdom :
BCS, the Chartered Institute for IT,
[2016]
|
| Edition: | Third edition. |
| Subjects: | |
| Online Access: | DE-862 DE-863 DE-862 DE-863 |
| Summary: | This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. |
| Item Description: | First edition published 2009. Includes index. |
| Physical Description: | 1 online resource (1 volume) : illustrations |
| ISBN: | 9781780173214 1780173210 1780173180 9781780173184 |
Staff View
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| 100 | 1 | |a Brewster, Ernest, |e author. |0 http://id.loc.gov/authorities/names/no2011143100 | |
| 245 | 1 | 0 | |a IT service management : |b support for your ITSM foundation exam / |c Ernest Brewster [and three others]. |
| 246 | 3 | 0 | |a Support for your ITSM foundation exam |
| 246 | 3 | |a Information technology service management | |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Swindon, United Kingdom : |b BCS, the Chartered Institute for IT, |c [2016] | |
| 264 | 4 | |c ©2016 | |
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | |a Description based on online resource; title from title page (Safari, viewed April 21, 2016). | ||
| 500 | |a First edition published 2009. | ||
| 500 | |a Includes index. | ||
| 520 | 8 | |a This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. | |
| 505 | 0 | |a Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; ABBREVIATIONS; GLOSSARY; USEFUL WEBSITES; PREFACE; INTRODUCTION; HOW TO USE THIS BOOK; SECTION 1: OVERVIEW; 1 WHAT IS SERVICE MANAGEMENT?; INTRODUCTION; 'BEST PRACTICE' VERSUS 'GOOD PRACTICE'; THE ITIL FRAMEWORK; THE ITIL CORE; COMPLEMENTARY MATERIAL; RELATED MATERIAL; THE ITIL SERVICE MANAGEMENT MODEL; KEY CONCEPTS; SECTION 2: THE SERVICE LIFECYCLE; 2 SERVICE STRATEGY; INTRODUCTION; GOVERNANCE; RISK; KEY PROCESSES; IT SERVICE PROVIDER TYPES; THE FOUR PS OF STRATEGY; SERVICE MANAGEMENT AS A STRATEGIC ASSET | |
| 505 | 8 | |a DEVELOPING STRATEGY FOR SPECIFIC SERVICESSERVICE ASSETS; VALUE; AUTOMATING SERVICE MANAGEMENT PROCESSES; 3 SERVICE DESIGN; INTRODUCTION; WHY SERVICE DESIGN?; THE FIVE MAJOR ASPECTS OF SERVICE DESIGN; OBJECTIVES OF SERVICE DESIGN; THE SERVICE DESIGN PACKAGE; 4 SERVICE TRANSITION; INTRODUCTION; PURPOSE AND OBJECTIVES; PROCESS OBJECTIVES AND VALUE; CHALLENGES; ROLES; 5 SERVICE OPERATION; INTRODUCTION; PURPOSE AND OBJECTIVES; THE VALUE OF SERVICE OPERATION; KEY ACTIVITIES AND FUNCTIONS; SELF-HELP; 6 CONTINUAL SERVICE IMPROVEMENT; INTRODUCTION; PURPOSE AND OBJECTIVES; KEY PRINCIPLES | |
| 505 | 8 | |a SECTION 3: THE PROCESSES AND FUNCTIONS7 BUSINESS RELATIONSHIP MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; KEY ACTIVITIES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 8 FINANCIAL MANAGEMENT FOR IT SERVICES ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; ACTIVITIES AND CONCEPTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 9 DEMAND MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; UNDERSTANDING DEMAND FLUCTUATIONS; ATTEMPTING TO REDUCE PEAK DEMANDS; PATTERNS OF BUSINESS ACTIVITY; USER PROFILES | |
| 505 | 8 | |a THE BENEFITS OF DEMAND MANAGEMENTRELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 10 SERVICE PORTFOLIO MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; SERVICE PORTFOLIO COMPONENTS; KEY ACTIVITIES; RENEWING THE PORTFOLIO; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 11 DESIGN COORDINATION; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; ACTIVITIES; CHALLENGES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 12 SERVICE CATALOGUE MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; KEY ACTIVITIES | |
| 505 | 8 | |a RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSESROLES; 13 SERVICE LEVEL MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; SERVICE LEVEL AGREEMENTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 14 SUPPLIER MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; CATEGORISING SUPPLIERS; KEY ACTIVITIES; THE SUPPLIER AND CONTRACT MANAGEMENT INFORMATION SYSTEM (SCMIS); RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; ROLES; 15 CAPACITY MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; THE CAPACITY PLAN | |
| 650 | 0 | |a Information technology |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Information resources management |x Examinations |v Study guides. | |
| 650 | 0 | |a Support services (Management) |x Examinations |v Study guides. | |
| 650 | 6 | |a Technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Gestion de l'information |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Services de soutien (Gestion) |x Examens |v Guides de l'étudiant. | |
| 650 | 7 | |a Computing & information technology. |2 bicssc | |
| 650 | 7 | |a Maintenance & repairs. |2 bicssc | |
| 650 | 7 | |a Network management. |2 bicssc | |
| 650 | 7 | |a Office systems & equipment. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 7 | |a System administration. |2 thema | |
| 650 | 7 | |a Knowledge management. |2 thema | |
| 650 | 7 | |a Economic systems & structures. |2 thema | |
| 655 | 7 | |a Study guides |2 fast | |
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Record in the Search Index
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| author | Brewster, Ernest |
| author_GND | http://id.loc.gov/authorities/names/no2011143100 |
| author_facet | Brewster, Ernest |
| author_role | aut |
| author_sort | Brewster, Ernest |
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| callnumber-first | H - Social Science |
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| callnumber-search | HD30.2 |
| callnumber-sort | HD 230.2 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBA |
| contents | Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; ABBREVIATIONS; GLOSSARY; USEFUL WEBSITES; PREFACE; INTRODUCTION; HOW TO USE THIS BOOK; SECTION 1: OVERVIEW; 1 WHAT IS SERVICE MANAGEMENT?; INTRODUCTION; 'BEST PRACTICE' VERSUS 'GOOD PRACTICE'; THE ITIL FRAMEWORK; THE ITIL CORE; COMPLEMENTARY MATERIAL; RELATED MATERIAL; THE ITIL SERVICE MANAGEMENT MODEL; KEY CONCEPTS; SECTION 2: THE SERVICE LIFECYCLE; 2 SERVICE STRATEGY; INTRODUCTION; GOVERNANCE; RISK; KEY PROCESSES; IT SERVICE PROVIDER TYPES; THE FOUR PS OF STRATEGY; SERVICE MANAGEMENT AS A STRATEGIC ASSET DEVELOPING STRATEGY FOR SPECIFIC SERVICESSERVICE ASSETS; VALUE; AUTOMATING SERVICE MANAGEMENT PROCESSES; 3 SERVICE DESIGN; INTRODUCTION; WHY SERVICE DESIGN?; THE FIVE MAJOR ASPECTS OF SERVICE DESIGN; OBJECTIVES OF SERVICE DESIGN; THE SERVICE DESIGN PACKAGE; 4 SERVICE TRANSITION; INTRODUCTION; PURPOSE AND OBJECTIVES; PROCESS OBJECTIVES AND VALUE; CHALLENGES; ROLES; 5 SERVICE OPERATION; INTRODUCTION; PURPOSE AND OBJECTIVES; THE VALUE OF SERVICE OPERATION; KEY ACTIVITIES AND FUNCTIONS; SELF-HELP; 6 CONTINUAL SERVICE IMPROVEMENT; INTRODUCTION; PURPOSE AND OBJECTIVES; KEY PRINCIPLES SECTION 3: THE PROCESSES AND FUNCTIONS7 BUSINESS RELATIONSHIP MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; KEY ACTIVITIES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 8 FINANCIAL MANAGEMENT FOR IT SERVICES ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; ACTIVITIES AND CONCEPTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 9 DEMAND MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; UNDERSTANDING DEMAND FLUCTUATIONS; ATTEMPTING TO REDUCE PEAK DEMANDS; PATTERNS OF BUSINESS ACTIVITY; USER PROFILES THE BENEFITS OF DEMAND MANAGEMENTRELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 10 SERVICE PORTFOLIO MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; SERVICE PORTFOLIO COMPONENTS; KEY ACTIVITIES; RENEWING THE PORTFOLIO; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 11 DESIGN COORDINATION; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; ACTIVITIES; CHALLENGES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 12 SERVICE CATALOGUE MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; KEY ACTIVITIES RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSESROLES; 13 SERVICE LEVEL MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; SERVICE LEVEL AGREEMENTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 14 SUPPLIER MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; CATEGORISING SUPPLIERS; KEY ACTIVITIES; THE SUPPLIER AND CONTRACT MANAGEMENT INFORMATION SYSTEM (SCMIS); RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; ROLES; 15 CAPACITY MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; THE CAPACITY PLAN |
| ctrlnum | (OCoLC)947111619 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Third edition. |
| format | Electronic eBook |
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| genre | Study guides fast |
| genre_facet | Study guides |
| id | ZDB-4-EBA-ocn947111619 |
| illustrated | Illustrated |
| indexdate | 2025-04-11T08:43:07Z |
| institution | BVB |
| isbn | 9781780173214 1780173210 1780173180 9781780173184 |
| language | English |
| oclc_num | 947111619 |
| open_access_boolean | |
| owner | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| physical | 1 online resource (1 volume) : illustrations |
| psigel | ZDB-4-EBA FWS_PDA_EBA ZDB-4-EBA |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | BCS, the Chartered Institute for IT, |
| record_format | marc |
| spelling | Brewster, Ernest, author. http://id.loc.gov/authorities/names/no2011143100 IT service management : support for your ITSM foundation exam / Ernest Brewster [and three others]. Support for your ITSM foundation exam Information technology service management Third edition. Swindon, United Kingdom : BCS, the Chartered Institute for IT, [2016] ©2016 1 online resource (1 volume) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Description based on online resource; title from title page (Safari, viewed April 21, 2016). First edition published 2009. Includes index. This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; ABBREVIATIONS; GLOSSARY; USEFUL WEBSITES; PREFACE; INTRODUCTION; HOW TO USE THIS BOOK; SECTION 1: OVERVIEW; 1 WHAT IS SERVICE MANAGEMENT?; INTRODUCTION; 'BEST PRACTICE' VERSUS 'GOOD PRACTICE'; THE ITIL FRAMEWORK; THE ITIL CORE; COMPLEMENTARY MATERIAL; RELATED MATERIAL; THE ITIL SERVICE MANAGEMENT MODEL; KEY CONCEPTS; SECTION 2: THE SERVICE LIFECYCLE; 2 SERVICE STRATEGY; INTRODUCTION; GOVERNANCE; RISK; KEY PROCESSES; IT SERVICE PROVIDER TYPES; THE FOUR PS OF STRATEGY; SERVICE MANAGEMENT AS A STRATEGIC ASSET DEVELOPING STRATEGY FOR SPECIFIC SERVICESSERVICE ASSETS; VALUE; AUTOMATING SERVICE MANAGEMENT PROCESSES; 3 SERVICE DESIGN; INTRODUCTION; WHY SERVICE DESIGN?; THE FIVE MAJOR ASPECTS OF SERVICE DESIGN; OBJECTIVES OF SERVICE DESIGN; THE SERVICE DESIGN PACKAGE; 4 SERVICE TRANSITION; INTRODUCTION; PURPOSE AND OBJECTIVES; PROCESS OBJECTIVES AND VALUE; CHALLENGES; ROLES; 5 SERVICE OPERATION; INTRODUCTION; PURPOSE AND OBJECTIVES; THE VALUE OF SERVICE OPERATION; KEY ACTIVITIES AND FUNCTIONS; SELF-HELP; 6 CONTINUAL SERVICE IMPROVEMENT; INTRODUCTION; PURPOSE AND OBJECTIVES; KEY PRINCIPLES SECTION 3: THE PROCESSES AND FUNCTIONS7 BUSINESS RELATIONSHIP MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; KEY ACTIVITIES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 8 FINANCIAL MANAGEMENT FOR IT SERVICES ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; ACTIVITIES AND CONCEPTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 9 DEMAND MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; UNDERSTANDING DEMAND FLUCTUATIONS; ATTEMPTING TO REDUCE PEAK DEMANDS; PATTERNS OF BUSINESS ACTIVITY; USER PROFILES THE BENEFITS OF DEMAND MANAGEMENTRELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 10 SERVICE PORTFOLIO MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; SERVICE PORTFOLIO COMPONENTS; KEY ACTIVITIES; RENEWING THE PORTFOLIO; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 11 DESIGN COORDINATION; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; ACTIVITIES; CHALLENGES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 12 SERVICE CATALOGUE MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; KEY ACTIVITIES RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSESROLES; 13 SERVICE LEVEL MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; SERVICE LEVEL AGREEMENTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 14 SUPPLIER MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; CATEGORISING SUPPLIERS; KEY ACTIVITIES; THE SUPPLIER AND CONTRACT MANAGEMENT INFORMATION SYSTEM (SCMIS); RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; ROLES; 15 CAPACITY MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; THE CAPACITY PLAN Information technology Management Examinations Study guides. Information resources management Examinations Study guides. Support services (Management) Examinations Study guides. Technologie de l'information Gestion Examens Guides de l'étudiant. Gestion de l'information Examens Guides de l'étudiant. Services de soutien (Gestion) Examens Guides de l'étudiant. Computing & information technology. bicssc Maintenance & repairs. bicssc Network management. bicssc Office systems & equipment. bicssc BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh System administration. thema Knowledge management. thema Economic systems & structures. thema Study guides fast 264-00/Zsym �2016 |
| spellingShingle | Brewster, Ernest IT service management : support for your ITSM foundation exam / Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; ABBREVIATIONS; GLOSSARY; USEFUL WEBSITES; PREFACE; INTRODUCTION; HOW TO USE THIS BOOK; SECTION 1: OVERVIEW; 1 WHAT IS SERVICE MANAGEMENT?; INTRODUCTION; 'BEST PRACTICE' VERSUS 'GOOD PRACTICE'; THE ITIL FRAMEWORK; THE ITIL CORE; COMPLEMENTARY MATERIAL; RELATED MATERIAL; THE ITIL SERVICE MANAGEMENT MODEL; KEY CONCEPTS; SECTION 2: THE SERVICE LIFECYCLE; 2 SERVICE STRATEGY; INTRODUCTION; GOVERNANCE; RISK; KEY PROCESSES; IT SERVICE PROVIDER TYPES; THE FOUR PS OF STRATEGY; SERVICE MANAGEMENT AS A STRATEGIC ASSET DEVELOPING STRATEGY FOR SPECIFIC SERVICESSERVICE ASSETS; VALUE; AUTOMATING SERVICE MANAGEMENT PROCESSES; 3 SERVICE DESIGN; INTRODUCTION; WHY SERVICE DESIGN?; THE FIVE MAJOR ASPECTS OF SERVICE DESIGN; OBJECTIVES OF SERVICE DESIGN; THE SERVICE DESIGN PACKAGE; 4 SERVICE TRANSITION; INTRODUCTION; PURPOSE AND OBJECTIVES; PROCESS OBJECTIVES AND VALUE; CHALLENGES; ROLES; 5 SERVICE OPERATION; INTRODUCTION; PURPOSE AND OBJECTIVES; THE VALUE OF SERVICE OPERATION; KEY ACTIVITIES AND FUNCTIONS; SELF-HELP; 6 CONTINUAL SERVICE IMPROVEMENT; INTRODUCTION; PURPOSE AND OBJECTIVES; KEY PRINCIPLES SECTION 3: THE PROCESSES AND FUNCTIONS7 BUSINESS RELATIONSHIP MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; KEY ACTIVITIES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 8 FINANCIAL MANAGEMENT FOR IT SERVICES ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; ACTIVITIES AND CONCEPTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 9 DEMAND MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; UNDERSTANDING DEMAND FLUCTUATIONS; ATTEMPTING TO REDUCE PEAK DEMANDS; PATTERNS OF BUSINESS ACTIVITY; USER PROFILES THE BENEFITS OF DEMAND MANAGEMENTRELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 10 SERVICE PORTFOLIO MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; SERVICE PORTFOLIO COMPONENTS; KEY ACTIVITIES; RENEWING THE PORTFOLIO; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; 11 DESIGN COORDINATION; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; ACTIVITIES; CHALLENGES; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 12 SERVICE CATALOGUE MANAGEMENT ; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; KEY ACTIVITIES RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSESROLES; 13 SERVICE LEVEL MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; BASIC CONCEPTS; SERVICE LEVEL AGREEMENTS; RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; METRICS; ROLES; 14 SUPPLIER MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; GENERAL PRINCIPLES; CATEGORISING SUPPLIERS; KEY ACTIVITIES; THE SUPPLIER AND CONTRACT MANAGEMENT INFORMATION SYSTEM (SCMIS); RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES; ROLES; 15 CAPACITY MANAGEMENT; INTRODUCTION AND SCOPE; PURPOSE AND OBJECTIVES; THE CAPACITY PLAN Information technology Management Examinations Study guides. Information resources management Examinations Study guides. Support services (Management) Examinations Study guides. Technologie de l'information Gestion Examens Guides de l'étudiant. Gestion de l'information Examens Guides de l'étudiant. Services de soutien (Gestion) Examens Guides de l'étudiant. Computing & information technology. bicssc Maintenance & repairs. bicssc Network management. bicssc Office systems & equipment. bicssc BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh System administration. thema Knowledge management. thema Economic systems & structures. thema |
| title | IT service management : support for your ITSM foundation exam / |
| title_alt | Support for your ITSM foundation exam Information technology service management |
| title_auth | IT service management : support for your ITSM foundation exam / |
| title_exact_search | IT service management : support for your ITSM foundation exam / |
| title_full | IT service management : support for your ITSM foundation exam / Ernest Brewster [and three others]. |
| title_fullStr | IT service management : support for your ITSM foundation exam / Ernest Brewster [and three others]. |
| title_full_unstemmed | IT service management : support for your ITSM foundation exam / Ernest Brewster [and three others]. |
| title_short | IT service management : |
| title_sort | it service management support for your itsm foundation exam |
| title_sub | support for your ITSM foundation exam / |
| topic | Information technology Management Examinations Study guides. Information resources management Examinations Study guides. Support services (Management) Examinations Study guides. Technologie de l'information Gestion Examens Guides de l'étudiant. Gestion de l'information Examens Guides de l'étudiant. Services de soutien (Gestion) Examens Guides de l'étudiant. Computing & information technology. bicssc Maintenance & repairs. bicssc Network management. bicssc Office systems & equipment. bicssc BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh System administration. thema Knowledge management. thema Economic systems & structures. thema |
| topic_facet | Information technology Management Examinations Study guides. Information resources management Examinations Study guides. Support services (Management) Examinations Study guides. Technologie de l'information Gestion Examens Guides de l'étudiant. Gestion de l'information Examens Guides de l'étudiant. Services de soutien (Gestion) Examens Guides de l'étudiant. Computing & information technology. Maintenance & repairs. Network management. Office systems & equipment. BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior System administration. Knowledge management. Economic systems & structures. Study guides |
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