Lean service :: a practical guide for SME owner/managers /
Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well an...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[Great Britain?] :
Oak Tree Press,
2015.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners. |
| Beschreibung: | Includes index. |
| Beschreibung: | 1 online resource : illustrations |
| ISBN: | 9781781191774 1781191778 1781191786 9781781191781 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocn910965193 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 150612s2015 xx a o 001 0 eng d | ||
| 040 | |a TEFOD |b eng |e rda |e pn |c TEFOD |d TEFOD |d N$T |d YDXCP |d N$T |d OCLCF |d TEFOD |d CDX |d EBLCP |d AGLDB |d VLB |d LTP |d OCLCQ |d UKAHL |d OCLCQ |d IEUOL |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 919086821 |a 919186676 |a 919295402 |a 919341381 |a 940511447 | ||
| 020 | |a 9781781191774 |q (electronic bk.) | ||
| 020 | |a 1781191778 |q (electronic bk.) | ||
| 020 | |a 1781191786 |q (electronic bk.) | ||
| 020 | |a 9781781191781 |q (electronic bk.) | ||
| 035 | |a (OCoLC)910965193 |z (OCoLC)919086821 |z (OCoLC)919186676 |z (OCoLC)919295402 |z (OCoLC)919341381 |z (OCoLC)940511447 | ||
| 037 | |a DE50780A-51A7-4ADA-9BC2-793B49FF6B8B |b OverDrive, Inc. |n http://www.overdrive.com | ||
| 050 | 4 | |a HB201 |b .K44 2015eb | |
| 072 | 7 | |a BUS |x 070000 |2 bisacsh | |
| 082 | 7 | |a 338.521 |2 23 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Keegan, Richard, |e author. | |
| 245 | 1 | 0 | |a Lean service : |b a practical guide for SME owner/managers / |c Richard Keegan & Eddie O'Kelly. |
| 264 | 1 | |a [Great Britain?] : |b Oak Tree Press, |c 2015. | |
| 300 | |a 1 online resource : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 520 | |a Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners. | ||
| 588 | 0 | |a Vendor-supplied metadata. | |
| 650 | 0 | |a Value. |0 http://id.loc.gov/authorities/subjects/sh85141930 | |
| 650 | 0 | |a Industrial management. |0 http://id.loc.gov/authorities/subjects/sh85065889 | |
| 650 | 6 | |a Valeur. | |
| 650 | 6 | |a Gestion d'entreprise. | |
| 650 | 7 | |a value (economic concept) |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industries |x General. |2 bisacsh | |
| 650 | 7 | |a Industrial management |2 fast | |
| 650 | 7 | |a Value |2 fast | |
| 700 | 1 | |a O'Kelly, Eddie, |e author. | |
| 758 | |i has work: |a Lean service (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGjGxjpBdCHpTvBMJxbkwC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Keegan, Richard. |t LEAN SERVICE : A Practical Guide for SME Owner / Managers. |d Cork : Oak Tree Press, ©2015 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1043592 |3 Volltext |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH28670415 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH28637187 | ||
| 938 | |a Coutts Information Services |b COUT |n 32429199 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL4004626 | ||
| 938 | |a EBSCOhost |b EBSC |n 1043592 | ||
| 938 | |a YBP Library Services |b YANK |n 12582857 | ||
| 938 | |a YBP Library Services |b YANK |n 12764149 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn910965193 |
|---|---|
| _version_ | 1816882315380391937 |
| adam_text | |
| any_adam_object | |
| author | Keegan, Richard O'Kelly, Eddie |
| author_facet | Keegan, Richard O'Kelly, Eddie |
| author_role | aut aut |
| author_sort | Keegan, Richard |
| author_variant | r k rk e o eo |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HB201 |
| callnumber-raw | HB201 .K44 2015eb |
| callnumber-search | HB201 .K44 2015eb |
| callnumber-sort | HB 3201 K44 42015EB |
| callnumber-subject | HB - Economic Theory and Demography |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)910965193 |
| dewey-full | 338.521 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
| dewey-raw | 338.521 |
| dewey-search | 338.521 |
| dewey-sort | 3338.521 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03548cam a2200601 i 4500</leader><controlfield tag="001">ZDB-4-EBA-ocn910965193</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu|||unuuu</controlfield><controlfield tag="008">150612s2015 xx a o 001 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">TEFOD</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">TEFOD</subfield><subfield code="d">TEFOD</subfield><subfield code="d">N$T</subfield><subfield code="d">YDXCP</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCF</subfield><subfield code="d">TEFOD</subfield><subfield code="d">CDX</subfield><subfield code="d">EBLCP</subfield><subfield code="d">AGLDB</subfield><subfield code="d">VLB</subfield><subfield code="d">LTP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">UKAHL</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">IEUOL</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">919086821</subfield><subfield code="a">919186676</subfield><subfield code="a">919295402</subfield><subfield code="a">919341381</subfield><subfield code="a">940511447</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781781191774</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1781191778</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1781191786</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781781191781</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)910965193</subfield><subfield code="z">(OCoLC)919086821</subfield><subfield code="z">(OCoLC)919186676</subfield><subfield code="z">(OCoLC)919295402</subfield><subfield code="z">(OCoLC)919341381</subfield><subfield code="z">(OCoLC)940511447</subfield></datafield><datafield tag="037" ind1=" " ind2=" "><subfield code="a">DE50780A-51A7-4ADA-9BC2-793B49FF6B8B</subfield><subfield code="b">OverDrive, Inc.</subfield><subfield code="n">http://www.overdrive.com</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HB201</subfield><subfield code="b">.K44 2015eb</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">070000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">338.521</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Keegan, Richard,</subfield><subfield code="e">author.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Lean service :</subfield><subfield code="b">a practical guide for SME owner/managers /</subfield><subfield code="c">Richard Keegan & Eddie O'Kelly.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[Great Britain?] :</subfield><subfield code="b">Oak Tree Press,</subfield><subfield code="c">2015.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes index.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Vendor-supplied metadata.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Value.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85141930</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Industrial management.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85065889</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Valeur.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Gestion d'entreprise.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">value (economic concept)</subfield><subfield code="2">aat</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Industries</subfield><subfield code="x">General.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Industrial management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Value</subfield><subfield code="2">fast</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">O'Kelly, Eddie,</subfield><subfield code="e">author.</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Lean service (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCGjGxjpBdCHpTvBMJxbkwC</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Keegan, Richard.</subfield><subfield code="t">LEAN SERVICE : A Practical Guide for SME Owner / Managers.</subfield><subfield code="d">Cork : Oak Tree Press, ©2015</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1043592</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Askews and Holts Library Services</subfield><subfield code="b">ASKH</subfield><subfield code="n">AH28670415</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Askews and Holts Library Services</subfield><subfield code="b">ASKH</subfield><subfield code="n">AH28637187</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Coutts Information Services</subfield><subfield code="b">COUT</subfield><subfield code="n">32429199</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ProQuest Ebook Central</subfield><subfield code="b">EBLB</subfield><subfield code="n">EBL4004626</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">1043592</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">12582857</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">12764149</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBA-ocn910965193 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:26:39Z |
| institution | BVB |
| isbn | 9781781191774 1781191778 1781191786 9781781191781 |
| language | English |
| oclc_num | 910965193 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Oak Tree Press, |
| record_format | marc |
| spelling | Keegan, Richard, author. Lean service : a practical guide for SME owner/managers / Richard Keegan & Eddie O'Kelly. [Great Britain?] : Oak Tree Press, 2015. 1 online resource : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes index. Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners. Vendor-supplied metadata. Value. http://id.loc.gov/authorities/subjects/sh85141930 Industrial management. http://id.loc.gov/authorities/subjects/sh85065889 Valeur. Gestion d'entreprise. value (economic concept) aat BUSINESS & ECONOMICS Industries General. bisacsh Industrial management fast Value fast O'Kelly, Eddie, author. has work: Lean service (Text) https://id.oclc.org/worldcat/entity/E39PCGjGxjpBdCHpTvBMJxbkwC https://id.oclc.org/worldcat/ontology/hasWork Print version: Keegan, Richard. LEAN SERVICE : A Practical Guide for SME Owner / Managers. Cork : Oak Tree Press, ©2015 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1043592 Volltext |
| spellingShingle | Keegan, Richard O'Kelly, Eddie Lean service : a practical guide for SME owner/managers / Value. http://id.loc.gov/authorities/subjects/sh85141930 Industrial management. http://id.loc.gov/authorities/subjects/sh85065889 Valeur. Gestion d'entreprise. value (economic concept) aat BUSINESS & ECONOMICS Industries General. bisacsh Industrial management fast Value fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85141930 http://id.loc.gov/authorities/subjects/sh85065889 |
| title | Lean service : a practical guide for SME owner/managers / |
| title_auth | Lean service : a practical guide for SME owner/managers / |
| title_exact_search | Lean service : a practical guide for SME owner/managers / |
| title_full | Lean service : a practical guide for SME owner/managers / Richard Keegan & Eddie O'Kelly. |
| title_fullStr | Lean service : a practical guide for SME owner/managers / Richard Keegan & Eddie O'Kelly. |
| title_full_unstemmed | Lean service : a practical guide for SME owner/managers / Richard Keegan & Eddie O'Kelly. |
| title_short | Lean service : |
| title_sort | lean service a practical guide for sme owner managers |
| title_sub | a practical guide for SME owner/managers / |
| topic | Value. http://id.loc.gov/authorities/subjects/sh85141930 Industrial management. http://id.loc.gov/authorities/subjects/sh85065889 Valeur. Gestion d'entreprise. value (economic concept) aat BUSINESS & ECONOMICS Industries General. bisacsh Industrial management fast Value fast |
| topic_facet | Value. Industrial management. Valeur. Gestion d'entreprise. value (economic concept) BUSINESS & ECONOMICS Industries General. Industrial management Value |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1043592 |
| work_keys_str_mv | AT keeganrichard leanserviceapracticalguideforsmeownermanagers AT okellyeddie leanserviceapracticalguideforsmeownermanagers |