Lessons unlearned :: 25 years in customer service /
Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don?t have to go farther than the...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Buckinham, VA :
Point B, Inc.,
2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don?t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, and it?s true?virtually every company has some sort of customer service division. But customer service is also a technology industry all on its own, with a wide array of software and hardware required to support customers with product and service questions. This book gives an insider?s view of the customer service industry, providing insight for those of you battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers, and understand how to appropriately deal with service issues. And for those already working in the customer service industry, hopefully this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way. |
| Beschreibung: | Includes index. |
| Beschreibung: | 1 online resource (xi, 158 pages) |
| ISBN: | 9780984213085 0984213082 9780984213078 0984213074 |
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| id | ZDB-4-EBA-ocn794491766 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:18:25Z |
| institution | BVB |
| isbn | 9780984213085 0984213082 9780984213078 0984213074 |
| language | English |
| oclc_num | 794491766 |
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| physical | 1 online resource (xi, 158 pages) |
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| publishDate | 2012 |
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| publisher | Point B, Inc., |
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| spelling | Ragsdale, John. Lessons unlearned : 25 years in customer service / John Ragsdale. Buckinham, VA : Point B, Inc., 2012. 1 online resource (xi, 158 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes index. Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don?t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, and it?s true?virtually every company has some sort of customer service division. But customer service is also a technology industry all on its own, with a wide array of software and hardware required to support customers with product and service questions. This book gives an insider?s view of the customer service industry, providing insight for those of you battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers, and understand how to appropriately deal with service issues. And for those already working in the customer service industry, hopefully this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Service à la clientèle. BUSINESS & ECONOMICS Industries Computers & Information Technology. bisacsh BUSINESS & ECONOMICS Finance. bisacsh Customer relations fast Customer services fast has work: Lessons Unlearned (Text) https://id.oclc.org/worldcat/entity/E39PD38c6gBcT8g9W37TkjGHBX https://id.oclc.org/worldcat/ontology/hasWork FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=546720 Volltext |
| spellingShingle | Ragsdale, John Lessons unlearned : 25 years in customer service / Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Service à la clientèle. BUSINESS & ECONOMICS Industries Computers & Information Technology. bisacsh BUSINESS & ECONOMICS Finance. bisacsh Customer relations fast Customer services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85034963 |
| title | Lessons unlearned : 25 years in customer service / |
| title_auth | Lessons unlearned : 25 years in customer service / |
| title_exact_search | Lessons unlearned : 25 years in customer service / |
| title_full | Lessons unlearned : 25 years in customer service / John Ragsdale. |
| title_fullStr | Lessons unlearned : 25 years in customer service / John Ragsdale. |
| title_full_unstemmed | Lessons unlearned : 25 years in customer service / John Ragsdale. |
| title_short | Lessons unlearned : |
| title_sort | lessons unlearned 25 years in customer service |
| title_sub | 25 years in customer service / |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Service à la clientèle. BUSINESS & ECONOMICS Industries Computers & Information Technology. bisacsh BUSINESS & ECONOMICS Finance. bisacsh Customer relations fast Customer services fast |
| topic_facet | Customer services. Customer relations. Service à la clientèle. BUSINESS & ECONOMICS Industries Computers & Information Technology. BUSINESS & ECONOMICS Finance. Customer relations Customer services |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=546720 |
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