How to get your customers swearing by you, not at you :: telephone doctor's guide to customer service training /
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amherst, Mass. :
HRD Press,
©2008.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the "Telephone Doctor" walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish. |
| Beschreibung: | 1 online resource (xx, 153 pages) : illustrations |
| ISBN: | 9781599964355 159996435X 9781599961514 1599961512 |
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| discipline | Wirtschaftswissenschaften |
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| id | ZDB-4-EBA-ocn761697317 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:18:06Z |
| institution | BVB |
| isbn | 9781599964355 159996435X 9781599961514 1599961512 |
| language | English |
| lccn | 2010281570 |
| oclc_num | 761697317 |
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| physical | 1 online resource (xx, 153 pages) : illustrations |
| psigel | ZDB-4-EBA |
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| spelling | Friedman, Nancy J. http://id.loc.gov/authorities/names/n95011382 How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Nancy Friedman. Amherst, Mass. : HRD Press, ©2008. 1 online resource (xx, 153 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the "Telephone Doctor" walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Employees Training of. http://id.loc.gov/authorities/subjects/sh85042896 Telephone etiquette. http://id.loc.gov/authorities/subjects/sh85133410 Inservice Training https://id.nlm.nih.gov/mesh/D007318 Service à la clientèle. Personnel Formation. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Employees Training of fast Telephone etiquette fast has work: How to get your customers swearing by you, not at you (Text) https://id.oclc.org/worldcat/entity/E39PCGkRc76k33MrRWfjYdXKMK https://id.oclc.org/worldcat/ontology/hasWork Print version: Friedman, Nancy J. How to get your customers swearing by you, not at you. Amherst, Mass. : HRD Press, ©2008 9781599961514 (DLC) 2010281570 (OCoLC)550365174 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=320136 Volltext |
| spellingShingle | Friedman, Nancy J. How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Employees Training of. http://id.loc.gov/authorities/subjects/sh85042896 Telephone etiquette. http://id.loc.gov/authorities/subjects/sh85133410 Inservice Training https://id.nlm.nih.gov/mesh/D007318 Service à la clientèle. Personnel Formation. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Employees Training of fast Telephone etiquette fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85042896 http://id.loc.gov/authorities/subjects/sh85133410 https://id.nlm.nih.gov/mesh/D007318 |
| title | How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / |
| title_auth | How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / |
| title_exact_search | How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / |
| title_full | How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Nancy Friedman. |
| title_fullStr | How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Nancy Friedman. |
| title_full_unstemmed | How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Nancy Friedman. |
| title_short | How to get your customers swearing by you, not at you : |
| title_sort | how to get your customers swearing by you not at you telephone doctor s guide to customer service training |
| title_sub | telephone doctor's guide to customer service training / |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Employees Training of. http://id.loc.gov/authorities/subjects/sh85042896 Telephone etiquette. http://id.loc.gov/authorities/subjects/sh85133410 Inservice Training https://id.nlm.nih.gov/mesh/D007318 Service à la clientèle. Personnel Formation. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Employees Training of fast Telephone etiquette fast |
| topic_facet | Customer services. Employees Training of. Telephone etiquette. Inservice Training Service à la clientèle. Personnel Formation. BUSINESS & ECONOMICS Customer Relations. Customer services Employees Training of Telephone etiquette |
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