Internformat: Effective apology :

Effective apology :: mending fences, building bridges, and restoring trust /

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

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Bibliographische Detailangaben
1. Verfasser:	Kador, John
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	San Francisco, CA : Berrett-Koehler Pub., 2009.
Ausgabe:	1st ed.
Schriftenreihe:	BK business book.
Schlagworte:	Corporate image. Apologizing. Corporations > Public relations. Business communication. Crisis management. Entreprises > Image. Excuses (Regret) Sociétés > Relations publiques. Communication dans l'entreprise. Gestion de crise. corporate image. BUSINESS & ECONOMICS > Public Relations. Apologizing Business communication Corporate image Corporations > Public relations Crisis management
Online-Zugang:	Volltext
Zusammenfassung:	From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.
Beschreibung:	1 online resource (273 pages)
Bibliographie:	Includes bibliographical references (pages 243-251) and index.
ISBN:	9781605091396 1605091391 9781609944575 1609944577 1282300628 9781282300620 9786612300622 6612300620

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Datensatz im Suchindex

DE-BY-FWS_katkey	ZDB-4-EBA-ocn449521239
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author	Kador, John
author_GND	http://id.loc.gov/authorities/names/n97017194
author_facet	Kador, John
author_role
author_sort	Kador, John
author_variant	j k jk
building	Verbundindex
bvnumber	localFWS
callnumber-first	H - Social Science
callnumber-label	HD59
callnumber-raw	HD59.2 .K34 2009eb
callnumber-search	HD59.2 .K34 2009eb
callnumber-sort	HD 259.2 K34 42009EB
callnumber-subject	HD - Industries, Land Use, Labor
collection	ZDB-4-EBA
contents	The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
ctrlnum	(OCoLC)449521239
dewey-full	659.2
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	659 - Advertising and public relations
dewey-raw	659.2
dewey-search	659.2
dewey-sort	3659.2
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
edition	1st ed.
format	Electronic eBook
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id	ZDB-4-EBA-ocn449521239
illustrated	Not Illustrated
indexdate	2024-11-27T13:16:52Z
institution	BVB
isbn	9781605091396 1605091391 9781609944575 1609944577 1282300628 9781282300620 9786612300622 6612300620
language	English
oclc_num	449521239
open_access_boolean
owner	MAIN DE-863 DE-BY-FWS
owner_facet	MAIN DE-863 DE-BY-FWS
physical	1 online resource (273 pages)
psigel	ZDB-4-EBA
publishDate	2009
publishDateSearch	2009
publishDateSort	2009
publisher	Berrett-Koehler Pub.,
record_format	marc
series	BK business book.
series2	A BK business book
spelling	Kador, John. http://id.loc.gov/authorities/names/n97017194 Effective apology : mending fences, building bridges, and restoring trust / John Kador. 1st ed. San Francisco, CA : Berrett-Koehler Pub., 2009. 1 online resource (273 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier text file A BK business book Includes bibliographical references (pages 243-251) and index. The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships. Print version record. English. Corporate image. http://id.loc.gov/authorities/subjects/sh85032900 Apologizing. http://id.loc.gov/authorities/subjects/sh85006042 Corporations Public relations. http://id.loc.gov/authorities/subjects/sh85108765 Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Crisis management. http://id.loc.gov/authorities/subjects/sh85034122 Entreprises Image. Excuses (Regret) Sociétés Relations publiques. Communication dans l'entreprise. Gestion de crise. corporate image. aat BUSINESS & ECONOMICS Public Relations. bisacsh Apologizing fast Business communication fast Corporate image fast Corporations Public relations fast Crisis management fast has work: Effective apology (Text) https://id.oclc.org/worldcat/entity/E39PCGmcdG468WfYTCQYdXPh9C https://id.oclc.org/worldcat/ontology/hasWork Print version: 9786612300622 9781576759011 (DLC) 2009002120 (OCoLC)263978136 BK business book. http://id.loc.gov/authorities/names/no2008121322 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=290843 Volltext
spellingShingle	Kador, John Effective apology : mending fences, building bridges, and restoring trust / BK business book. The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. Corporate image. http://id.loc.gov/authorities/subjects/sh85032900 Apologizing. http://id.loc.gov/authorities/subjects/sh85006042 Corporations Public relations. http://id.loc.gov/authorities/subjects/sh85108765 Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Crisis management. http://id.loc.gov/authorities/subjects/sh85034122 Entreprises Image. Excuses (Regret) Sociétés Relations publiques. Communication dans l'entreprise. Gestion de crise. corporate image. aat BUSINESS & ECONOMICS Public Relations. bisacsh Apologizing fast Business communication fast Corporate image fast Corporations Public relations fast Crisis management fast
subject_GND	http://id.loc.gov/authorities/subjects/sh85032900 http://id.loc.gov/authorities/subjects/sh85006042 http://id.loc.gov/authorities/subjects/sh85108765 http://id.loc.gov/authorities/subjects/sh87004551 http://id.loc.gov/authorities/subjects/sh85034122
title	Effective apology : mending fences, building bridges, and restoring trust /
title_auth	Effective apology : mending fences, building bridges, and restoring trust /
title_exact_search	Effective apology : mending fences, building bridges, and restoring trust /
title_full	Effective apology : mending fences, building bridges, and restoring trust / John Kador.
title_fullStr	Effective apology : mending fences, building bridges, and restoring trust / John Kador.
title_full_unstemmed	Effective apology : mending fences, building bridges, and restoring trust / John Kador.
title_short	Effective apology :
title_sort	effective apology mending fences building bridges and restoring trust
title_sub	mending fences, building bridges, and restoring trust /
topic	Corporate image. http://id.loc.gov/authorities/subjects/sh85032900 Apologizing. http://id.loc.gov/authorities/subjects/sh85006042 Corporations Public relations. http://id.loc.gov/authorities/subjects/sh85108765 Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Crisis management. http://id.loc.gov/authorities/subjects/sh85034122 Entreprises Image. Excuses (Regret) Sociétés Relations publiques. Communication dans l'entreprise. Gestion de crise. corporate image. aat BUSINESS & ECONOMICS Public Relations. bisacsh Apologizing fast Business communication fast Corporate image fast Corporations Public relations fast Crisis management fast
topic_facet	Corporate image. Apologizing. Corporations Public relations. Business communication. Crisis management. Entreprises Image. Excuses (Regret) Sociétés Relations publiques. Communication dans l'entreprise. Gestion de crise. corporate image. BUSINESS & ECONOMICS Public Relations. Apologizing Business communication Corporate image Corporations Public relations Crisis management
url	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=290843
work_keys_str_mv	AT kadorjohn effectiveapologymendingfencesbuildingbridgesandrestoringtrust

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