The next available operator :: managing human resources in Indian business process outsourcing industry /
India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call c...
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| Weitere Verfasser: | , |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New Delhi, India : Thousand Oaks, Calif. :
Response Books ; Sage Publications,
2009.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i. |
| Beschreibung: | 1 online resource (xiii, 316 pages) : illustrations |
| Format: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 813210126X 9788132101260 8178299321 9788178299327 9788132111993 8132111990 |
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| 245 | 0 | 4 | |a The next available operator : |b managing human resources in Indian business process outsourcing industry / |c edited by Mohan Thite and Bob Russell. |
| 260 | |a New Delhi, India : |b Response Books ; |a Thousand Oaks, Calif. : |b Sage Publications, |c 2009. | ||
| 300 | |a 1 online resource (xiii, 316 pages) : |b illustrations | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor [and others] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. | |
| 520 | |a India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i. | ||
| 588 | 0 | |a Print version record. | |
| 506 | |3 Use copy |f Restrictions unspecified |2 star |5 MiAaHDL | ||
| 533 | |a Electronic reproduction. |b [Place of publication not identified] : |c HathiTrust Digital Library, |d 2011. |5 MiAaHDL | ||
| 538 | |a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |u http://purl.oclc.org/DLF/benchrepro0212 |5 MiAaHDL | ||
| 583 | 1 | |a digitized |c 2011 |h HathiTrust Digital Library |l committed to preserve |2 pda |5 MiAaHDL | |
| 650 | 0 | |a Call centers |z India |x Personnel management. | |
| 650 | 0 | |a Human capital |z India |x Management. | |
| 650 | 0 | |a Call centers |x Personnel management |v Cross-cultural studies. | |
| 650 | 0 | |a Human capital |x Management |v Cross-cultural studies. | |
| 650 | 0 | |a Electronic books. |0 http://id.loc.gov/authorities/subjects/sh93007047 | |
| 650 | 6 | |a Centres d'appels (Affaires) |z Inde |x Personnel |x Direction. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Personnel |x Direction |v Études transculturelles. | |
| 650 | 6 | |a Livres numériques. | |
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| 650 | 7 | |a BUSINESS & ECONOMICS |x E-Commerce |x Internet Marketing. |2 bisacsh | |
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| 651 | 7 | |a India |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJmdx47cDXrRhBXHtbvPwC | |
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| 700 | 1 | |a Thite, Mohan. |0 http://id.loc.gov/authorities/names/n2003108713 | |
| 700 | 1 | |a Russell, Bob, |d 1950- |1 https://id.oclc.org/worldcat/entity/E39PCjy6CDkQyGPwXPYqKF9mtX |0 http://id.loc.gov/authorities/names/n85054207 | |
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| contents | Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor [and others] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. |
| ctrlnum | (OCoLC)429183426 |
| dewey-full | 658.8/72 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/72 |
| dewey-search | 658.8/72 |
| dewey-sort | 3658.8 272 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| genre | Cross-cultural studies fast |
| genre_facet | Cross-cultural studies |
| geographic | India fast https://id.oclc.org/worldcat/entity/E39PBJmdx47cDXrRhBXHtbvPwC |
| geographic_facet | India |
| id | ZDB-4-EBA-ocn429183426 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:16:48Z |
| institution | BVB |
| isbn | 813210126X 9788132101260 8178299321 9788178299327 9788132111993 8132111990 |
| language | English |
| oclc_num | 429183426 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiii, 316 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Response Books ; Sage Publications, |
| record_format | marc |
| spelling | The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell. New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications, 2009. 1 online resource (xiii, 316 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor [and others] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i. Print version record. Use copy Restrictions unspecified star MiAaHDL Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2011. MiAaHDL Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL Call centers India Personnel management. Human capital India Management. Call centers Personnel management Cross-cultural studies. Human capital Management Cross-cultural studies. Electronic books. http://id.loc.gov/authorities/subjects/sh93007047 Centres d'appels (Affaires) Inde Personnel Direction. Centres d'appels (Affaires) Personnel Direction Études transculturelles. Livres numériques. e-books. aat BUSINESS & ECONOMICS Marketing Telemarketing. bisacsh BUSINESS & ECONOMICS Marketing Multilevel. bisacsh BUSINESS & ECONOMICS Mail Order. bisacsh BUSINESS & ECONOMICS Marketing Direct. bisacsh BUSINESS & ECONOMICS E-Commerce Internet Marketing. bisacsh Call centers Personnel management fast Human capital Management fast India fast https://id.oclc.org/worldcat/entity/E39PBJmdx47cDXrRhBXHtbvPwC Cross-cultural studies fast Thite, Mohan. http://id.loc.gov/authorities/names/n2003108713 Russell, Bob, 1950- https://id.oclc.org/worldcat/entity/E39PCjy6CDkQyGPwXPYqKF9mtX http://id.loc.gov/authorities/names/n85054207 has work: The next available operator (Text) https://id.oclc.org/worldcat/entity/E39PCG38D6QcRvpkcdR6j4gc8C https://id.oclc.org/worldcat/ontology/hasWork Print version: Next available operator. New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications, 2009 9788178299327 (DLC) 2008050968 (OCoLC)278980757 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=278351 Volltext |
| spellingShingle | The next available operator : managing human resources in Indian business process outsourcing industry / Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor [and others] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. Call centers India Personnel management. Human capital India Management. Call centers Personnel management Cross-cultural studies. Human capital Management Cross-cultural studies. Electronic books. http://id.loc.gov/authorities/subjects/sh93007047 Centres d'appels (Affaires) Inde Personnel Direction. Centres d'appels (Affaires) Personnel Direction Études transculturelles. Livres numériques. e-books. aat BUSINESS & ECONOMICS Marketing Telemarketing. bisacsh BUSINESS & ECONOMICS Marketing Multilevel. bisacsh BUSINESS & ECONOMICS Mail Order. bisacsh BUSINESS & ECONOMICS Marketing Direct. bisacsh BUSINESS & ECONOMICS E-Commerce Internet Marketing. bisacsh Call centers Personnel management fast Human capital Management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh93007047 |
| title | The next available operator : managing human resources in Indian business process outsourcing industry / |
| title_auth | The next available operator : managing human resources in Indian business process outsourcing industry / |
| title_exact_search | The next available operator : managing human resources in Indian business process outsourcing industry / |
| title_full | The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell. |
| title_fullStr | The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell. |
| title_full_unstemmed | The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell. |
| title_short | The next available operator : |
| title_sort | next available operator managing human resources in indian business process outsourcing industry |
| title_sub | managing human resources in Indian business process outsourcing industry / |
| topic | Call centers India Personnel management. Human capital India Management. Call centers Personnel management Cross-cultural studies. Human capital Management Cross-cultural studies. Electronic books. http://id.loc.gov/authorities/subjects/sh93007047 Centres d'appels (Affaires) Inde Personnel Direction. Centres d'appels (Affaires) Personnel Direction Études transculturelles. Livres numériques. e-books. aat BUSINESS & ECONOMICS Marketing Telemarketing. bisacsh BUSINESS & ECONOMICS Marketing Multilevel. bisacsh BUSINESS & ECONOMICS Mail Order. bisacsh BUSINESS & ECONOMICS Marketing Direct. bisacsh BUSINESS & ECONOMICS E-Commerce Internet Marketing. bisacsh Call centers Personnel management fast Human capital Management fast |
| topic_facet | Call centers India Personnel management. Human capital India Management. Call centers Personnel management Cross-cultural studies. Human capital Management Cross-cultural studies. Electronic books. Centres d'appels (Affaires) Inde Personnel Direction. Centres d'appels (Affaires) Personnel Direction Études transculturelles. Livres numériques. e-books. BUSINESS & ECONOMICS Marketing Telemarketing. BUSINESS & ECONOMICS Marketing Multilevel. BUSINESS & ECONOMICS Mail Order. BUSINESS & ECONOMICS Marketing Direct. BUSINESS & ECONOMICS E-Commerce Internet Marketing. Call centers Personnel management Human capital Management India Cross-cultural studies |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=278351 |
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