Happy about customer service? :: creating a culture of customer service excellence /
We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well an...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cupertion, CA :
HappyAbout.info,
©2008.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well and are prepared to pay for it. Quality Customer Service is now a key determinant for the buyer - most other aspects being equal. 'Happy About Customer Service?' sets the framework for anyone anywhere to develop a level of Customer Service Excellence which will differentiate them from anyone else that could previously be seen as "competition". Through the basic steps outlined in 'Happy About Customer Service?' a company, small business, manager or an individual can create a reputation for excelling at helping people feel special. This is what makes our Customers Happy About Customer Service, both encouraging Customer loyalty and attracting new Customers. What you will get out of Happy About Customer Service?: *A practical step by step approach to achieving Customer Service Excellence *An understanding of the power of Word of mouth - both positive and negative *The skill set to establish a Customer Service Culture beyond your wildest expectations, and more importantly beyond your Customer's expectations *An insight into the 3 Prompts - 3 questions that will change the way that you deal with everyone in your life (Customers, family, friends, employees..) *Simple approach to helping Customers evolve from strangers to your most loyal Customers [Amazon]. |
| Beschreibung: | 1 online resource (viii, 95 pages) |
| ISBN: | 9781600050947 1600050948 |
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| author | Welsh, Ken |
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| id | ZDB-4-EBA-ocn263683090 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:16:33Z |
| institution | BVB |
| isbn | 9781600050947 1600050948 |
| language | English |
| oclc_num | 263683090 |
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| physical | 1 online resource (viii, 95 pages) |
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| spelling | Welsh, Ken. http://id.loc.gov/authorities/names/n2008057376 Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh. Cupertion, CA : HappyAbout.info, ©2008. 1 online resource (viii, 95 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. English. We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well and are prepared to pay for it. Quality Customer Service is now a key determinant for the buyer - most other aspects being equal. 'Happy About Customer Service?' sets the framework for anyone anywhere to develop a level of Customer Service Excellence which will differentiate them from anyone else that could previously be seen as "competition". Through the basic steps outlined in 'Happy About Customer Service?' a company, small business, manager or an individual can create a reputation for excelling at helping people feel special. This is what makes our Customers Happy About Customer Service, both encouraging Customer loyalty and attracting new Customers. What you will get out of Happy About Customer Service?: *A practical step by step approach to achieving Customer Service Excellence *An understanding of the power of Word of mouth - both positive and negative *The skill set to establish a Customer Service Culture beyond your wildest expectations, and more importantly beyond your Customer's expectations *An insight into the 3 Prompts - 3 questions that will change the way that you deal with everyone in your life (Customers, family, friends, employees..) *Simple approach to helping Customers evolve from strangers to your most loyal Customers [Amazon]. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Service à la clientèle. Consommateurs Satisfaction. BUSINESS & ECONOMICS Customer Relations. bisacsh Consumer satisfaction fast Customer services fast has work: Happy about customer service? (Text) https://id.oclc.org/worldcat/entity/E39PCH6YbVRGc7tCKXh9k9dfFX https://id.oclc.org/worldcat/ontology/hasWork Print version: Welsh, Ken. Happy about customer service?. Cupertion, CA : HappyAbout.info, ©2008 9781600050930 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=237626 Volltext |
| spellingShingle | Welsh, Ken Happy about customer service? : creating a culture of customer service excellence / Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Service à la clientèle. Consommateurs Satisfaction. BUSINESS & ECONOMICS Customer Relations. bisacsh Consumer satisfaction fast Customer services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85031490 |
| title | Happy about customer service? : creating a culture of customer service excellence / |
| title_auth | Happy about customer service? : creating a culture of customer service excellence / |
| title_exact_search | Happy about customer service? : creating a culture of customer service excellence / |
| title_full | Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh. |
| title_fullStr | Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh. |
| title_full_unstemmed | Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh. |
| title_short | Happy about customer service? : |
| title_sort | happy about customer service creating a culture of customer service excellence |
| title_sub | creating a culture of customer service excellence / |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Service à la clientèle. Consommateurs Satisfaction. BUSINESS & ECONOMICS Customer Relations. bisacsh Consumer satisfaction fast Customer services fast |
| topic_facet | Customer services. Consumer satisfaction. Service à la clientèle. Consommateurs Satisfaction. BUSINESS & ECONOMICS Customer Relations. Consumer satisfaction Customer services |
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