How to be a great call center representative /:
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supple...
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Saranac Lake, N.Y.] :
American Management Association,
©2001.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom. |
| Item Description: | Title from title screen. |
| Physical Description: | 1 online resource |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780761215103 0761215107 |
Staff View
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| 520 | |a Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom. | ||
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| indexdate | 2025-04-11T08:35:49Z |
| institution | BVB |
| isbn | 9780761215103 0761215107 |
| language | English |
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| spelling | Lucas, Robert W. http://id.loc.gov/authorities/names/n93117903 How to be a great call center representative / Robert W. Lucas. [Saranac Lake, N.Y.] : American Management Association, ©2001. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Title from title screen. Includes bibliographical references and index. Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom. Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Customer services fast has work: How to be a great call center representative (Text) https://id.oclc.org/worldcat/entity/E39PCG3wXYJrX9W68cVj9WJp4C https://id.oclc.org/worldcat/ontology/hasWork Print version: Lucas, Robert W. How to be a great call center representative. Saranac Lake, NY : American Management Association, ©2001 0761213465 (DLC) 2002276394 (OCoLC)49403482 |
| spellingShingle | Lucas, Robert W. How to be a great call center representative / Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Customer services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh96005575 http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85034963 |
| title | How to be a great call center representative / |
| title_auth | How to be a great call center representative / |
| title_exact_search | How to be a great call center representative / |
| title_full | How to be a great call center representative / Robert W. Lucas. |
| title_fullStr | How to be a great call center representative / Robert W. Lucas. |
| title_full_unstemmed | How to be a great call center representative / Robert W. Lucas. |
| title_short | How to be a great call center representative / |
| title_sort | how to be a great call center representative |
| topic | Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Customer services fast |
| topic_facet | Call centers. Customer services. Customer relations. Centres d'appels (Affaires) Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. Call centers Customer relations Customer services |
| work_keys_str_mv | AT lucasrobertw howtobeagreatcallcenterrepresentative |