Verfügbarkeit: Managing services /

Managing services /:

The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competiti...

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Bibliographische Detailangaben
Weitere Verfasser:	Nankervis, Alan R.
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Cambridge [England] ; New York : Cambridge University Press, 2005.
Schlagworte:	Service industries > Management. Services (Industrie) > Gestion. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. Service industries > Management Electronic books.
Online-Zugang:	Volltext
Zusammenfassung:	The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions.
Beschreibung:	1 online resource (xiv, 362 pages) : illustrations
Bibliographie:	Includes bibliographical references and index.
ISBN:	0511130953 9780511130953 0511130309 9780521606516 0521606519 9780511130304 9780511481260 0511481268 1280223952 9781280223952 9786610223954 6610223955 1107142148 9781107142145 0511200706 9780511200700 0511301073 9780511301070 0511129424 9780511129421

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MARC


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520			\|a The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions.
505	0		\|a Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment.
505	8		\|a 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services.
546			\|a English.
650		0	\|a Service industries \|x Management. \|0 http://id.loc.gov/authorities/subjects/sh85120350
650		6	\|a Services (Industrie) \|x Gestion.
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contents	Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment. 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services.
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genre	Electronic books.
genre_facet	Electronic books.
id	ZDB-4-EBA-ocm62349031
illustrated	Illustrated
indexdate	2024-11-27T13:15:48Z
institution	BVB
isbn	0511130953 9780511130953 0511130309 9780521606516 0521606519 9780511130304 9780511481260 0511481268 1280223952 9781280223952 9786610223954 6610223955 1107142148 9781107142145 0511200706 9780511200700 0511301073 9780511301070 0511129424 9780511129421
language	English
oclc_num	62349031
open_access_boolean
owner	MAIN DE-863 DE-BY-FWS
owner_facet	MAIN DE-863 DE-BY-FWS
physical	1 online resource (xiv, 362 pages) : illustrations
psigel	ZDB-4-EBA
publishDate	2005
publishDateSearch	2005
publishDateSort	2005
publisher	Cambridge University Press,
record_format	marc
spelling	Managing services / edited by Alan Nankervis. Cambridge [England] ; New York : Cambridge University Press, 2005. 1 online resource (xiv, 362 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Print version record. The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions. Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment. 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services. English. Service industries Management. http://id.loc.gov/authorities/subjects/sh85120350 Services (Industrie) Gestion. BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh Service industries Management fast Electronic books. Nankervis, Alan R. Print version: Managing services. Cambridge [England] ; New York : Cambridge University Press, 2005 0521606519 (OCoLC)60964898 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=139812 Volltext
spellingShingle	Managing services / Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment. 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services. Service industries Management. http://id.loc.gov/authorities/subjects/sh85120350 Services (Industrie) Gestion. BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh Service industries Management fast
subject_GND	http://id.loc.gov/authorities/subjects/sh85120350
title	Managing services /
title_auth	Managing services /
title_exact_search	Managing services /
title_full	Managing services / edited by Alan Nankervis.
title_fullStr	Managing services / edited by Alan Nankervis.
title_full_unstemmed	Managing services / edited by Alan Nankervis.
title_short	Managing services /
title_sort	managing services
topic	Service industries Management. http://id.loc.gov/authorities/subjects/sh85120350 Services (Industrie) Gestion. BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh Service industries Management fast
topic_facet	Service industries Management. Services (Industrie) Gestion. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. Service industries Management Electronic books.
url	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=139812
work_keys_str_mv	AT nankervisalanr managingservices

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