Shapiro, D., Pilsitz, L., & Shapiro, S. (2004). Conflict and communication: A guide through the labyrinth of conflict management. International Debate Education Association.
Chicago-Zitierstil (17. Ausg.)Shapiro, Daniel, Lisa Pilsitz, und Susan Shapiro. Conflict and Communication: A Guide Through the Labyrinth of Conflict Management. New York: International Debate Education Association, 2004.
MLA-Zitierstil (9. Ausg.)Shapiro, Daniel, et al. Conflict and Communication: A Guide Through the Labyrinth of Conflict Management. International Debate Education Association, 2004.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.