Business performance measurement :: theory and practice /
This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipl...
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge :
Cambridge University Press,
2002.
|
| Schriftenreihe: | Neely, Andy.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline. |
| Beschreibung: | 1 online resource (xiii, 366 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 0511041578 9780511041570 0511119577 9780511119576 0511048017 9780511048012 6610159475 9786610159475 9780511753695 0511753691 1280159472 9781280159473 0511304374 9780511304378 9780521803427 052180342X |
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely. | |
| 505 | 0 | |a pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Organizational effectiveness |x Measurement. |0 http://id.loc.gov/authorities/subjects/sh2010104572 | |
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| 650 | 0 | |a Total quality management. |0 http://id.loc.gov/authorities/subjects/sh91000952 | |
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| contents | pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely. pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]. |
| ctrlnum | (OCoLC)56130934 |
| dewey-full | 658.4/01 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.4/01 |
| dewey-search | 658.4/01 |
| dewey-sort | 3658.4 11 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. 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Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others].</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. 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| genre | Electronic books. |
| genre_facet | Electronic books. |
| id | ZDB-4-EBA-ocm56130934 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:15:34Z |
| institution | BVB |
| isbn | 0511041578 9780511041570 0511119577 9780511119576 0511048017 9780511048012 6610159475 9786610159475 9780511753695 0511753691 1280159472 9781280159473 0511304374 9780511304378 9780521803427 052180342X |
| language | English |
| oclc_num | 56130934 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiii, 366 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | Cambridge University Press, |
| record_format | marc |
| series | Neely, Andy. |
| spelling | Business performance measurement : theory and practice / edited by Andy Neely. Cambridge : Cambridge University Press, 2002. 1 online resource (xiii, 366 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely. pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]. Print version record. This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline. English. Organizational effectiveness Measurement. http://id.loc.gov/authorities/subjects/sh2010104572 Performance Measurement. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Efficacité organisationnelle Mesure. Qualité totale. BUSINESS & ECONOMICS Workplace Culture. bisacsh BUSINESS & ECONOMICS Corporate Governance. bisacsh BUSINESS & ECONOMICS Leadership. bisacsh BUSINESS & ECONOMICS Organizational Development. bisacsh Organizational effectiveness Measurement fast Performance Measurement fast Total quality management fast Bedrijfsresultaten. gtt Prestatiebeoordeling. gtt Electronic books. Neely, A. D. (Andy D.) https://id.oclc.org/worldcat/entity/E39PCjx4bvHkVtqVQrmrQB7tmm http://id.loc.gov/authorities/names/no96005778 Print version: Business performance measurement. Cambridge : Cambridge University Press, 2002 052180342X (DLC) 2002283000 (OCoLC)47356655 Neely, Andy. FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=112576 Volltext |
| spellingShingle | Business performance measurement : theory and practice / Neely, Andy. pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely. pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]. Organizational effectiveness Measurement. http://id.loc.gov/authorities/subjects/sh2010104572 Performance Measurement. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Efficacité organisationnelle Mesure. Qualité totale. BUSINESS & ECONOMICS Workplace Culture. bisacsh BUSINESS & ECONOMICS Corporate Governance. bisacsh BUSINESS & ECONOMICS Leadership. bisacsh BUSINESS & ECONOMICS Organizational Development. bisacsh Organizational effectiveness Measurement fast Performance Measurement fast Total quality management fast Bedrijfsresultaten. gtt Prestatiebeoordeling. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2010104572 http://id.loc.gov/authorities/subjects/sh91000952 |
| title | Business performance measurement : theory and practice / |
| title_auth | Business performance measurement : theory and practice / |
| title_exact_search | Business performance measurement : theory and practice / |
| title_full | Business performance measurement : theory and practice / edited by Andy Neely. |
| title_fullStr | Business performance measurement : theory and practice / edited by Andy Neely. |
| title_full_unstemmed | Business performance measurement : theory and practice / edited by Andy Neely. |
| title_short | Business performance measurement : |
| title_sort | business performance measurement theory and practice |
| title_sub | theory and practice / |
| topic | Organizational effectiveness Measurement. http://id.loc.gov/authorities/subjects/sh2010104572 Performance Measurement. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Efficacité organisationnelle Mesure. Qualité totale. BUSINESS & ECONOMICS Workplace Culture. bisacsh BUSINESS & ECONOMICS Corporate Governance. bisacsh BUSINESS & ECONOMICS Leadership. bisacsh BUSINESS & ECONOMICS Organizational Development. bisacsh Organizational effectiveness Measurement fast Performance Measurement fast Total quality management fast Bedrijfsresultaten. gtt Prestatiebeoordeling. gtt |
| topic_facet | Organizational effectiveness Measurement. Performance Measurement. Total quality management. Efficacité organisationnelle Mesure. Qualité totale. BUSINESS & ECONOMICS Workplace Culture. BUSINESS & ECONOMICS Corporate Governance. BUSINESS & ECONOMICS Leadership. BUSINESS & ECONOMICS Organizational Development. Organizational effectiveness Measurement Performance Measurement Total quality management Bedrijfsresultaten. Prestatiebeoordeling. Electronic books. |
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| work_keys_str_mv | AT neelyad businessperformancemeasurementtheoryandpractice |