Patron behavior in libraries :: a handbook of positive approaches to negative situations /

How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other q...

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Bibliographische Detailangaben
Weitere Verfasser: McNeil, Beth, Johnson, Denise J.
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Chicago : American Library Association, 1996.
Schriftenreihe:ALA editions.
Schlagworte:
Online-Zugang:Volltext
Zusammenfassung:How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.
Beschreibung:1 online resource (viii, 160 pages)
Format:Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Bibliographie:Includes bibliographical references and index.
ISBN:0585318697
9780585318691