APA (7th ed.) Citation

Bliss, J. (2018). Would you do that to your mother?: The "make mom proud" standard for how to treat your customers. Portfolio/Penguin.

Chicago Style (17th ed.) Citation

Bliss, Jeanne. Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers. New York: Portfolio/Penguin, 2018.

MLA (9th ed.) Citation

Bliss, Jeanne. Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers. Portfolio/Penguin, 2018.