Consumer vulnerability in the digital age:

Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consume...

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Bibliographic Details
Format: Electronic eBook
Language:English
Published: Paris OECD Publishing 2023
Series:OECD Digital Economy Papers
Subjects:
Online Access:Volltext
Summary:Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consumer policy. It finds that in the digital age, vulnerability may be experienced not only by some consumers, but increasingly by most, if not all, consumers. Accordingly, it sets out several measures to address the vulnerability of specific consumer groups and all consumers, and concludes with avenues for more research on the topic
Physical Description:1 Online-Ressource (78 Seiten) 21 x 28cm
DOI:10.1787/4d013cc5-en

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