Customer experience management in the Caribbean: concepts, case studies and challenges
"Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability,...
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| Other Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Wallingford, Oxfordshire, UK
CABI
[2024]
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| Subjects: | |
| Online Access: | DE-1050 Volltext |
| Summary: | "Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond"-- |
| Physical Description: | 1 Online-Ressource (xv, 179 Seiten) |
| ISBN: | 9781800626782 |
Staff View
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| id | DE-604.BV049898735 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-06T15:05:58Z |
| institution | BVB |
| isbn | 9781800626782 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-035237741 |
| oclc_num | 1466922418 |
| open_access_boolean | |
| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | 1 Online-Ressource (xv, 179 Seiten) |
| psigel | ZDB-91-CABL ZDB-91-CABL FHD01_CABL_Kauf |
| publishDate | 2024 |
| publishDateSearch | 2024 |
| publishDateSort | 2024 |
| publisher | CABI |
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| spelling | Customer experience management in the Caribbean concepts, case studies and challenges edited by Leslie-Ann Jordan, Anne P. Crick Wallingford, Oxfordshire, UK CABI [2024] 1 Online-Ressource (xv, 179 Seiten) txt rdacontent c rdamedia cr rdacarrier "Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond"-- Customer services / Caribbean Area Customer relations / Management Service à la clientèle / Caraïbes (Région) Jordan, Leslie-Ann edt Crick, Anne P. edt Erscheint auch als Online-Ausgabe, EPUB 9781800626799 Erscheint auch als Druck-Ausgabe, Hardcover 9781800626775 https://www.cabidigitallibrary.org/doi/book/10.1079/9781800626799.0000 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Customer experience management in the Caribbean concepts, case studies and challenges Customer services / Caribbean Area Customer relations / Management Service à la clientèle / Caraïbes (Région) |
| title | Customer experience management in the Caribbean concepts, case studies and challenges |
| title_auth | Customer experience management in the Caribbean concepts, case studies and challenges |
| title_exact_search | Customer experience management in the Caribbean concepts, case studies and challenges |
| title_full | Customer experience management in the Caribbean concepts, case studies and challenges edited by Leslie-Ann Jordan, Anne P. Crick |
| title_fullStr | Customer experience management in the Caribbean concepts, case studies and challenges edited by Leslie-Ann Jordan, Anne P. Crick |
| title_full_unstemmed | Customer experience management in the Caribbean concepts, case studies and challenges edited by Leslie-Ann Jordan, Anne P. Crick |
| title_short | Customer experience management in the Caribbean |
| title_sort | customer experience management in the caribbean concepts case studies and challenges |
| title_sub | concepts, case studies and challenges |
| topic | Customer services / Caribbean Area Customer relations / Management Service à la clientèle / Caraïbes (Région) |
| topic_facet | Customer services / Caribbean Area Customer relations / Management Service à la clientèle / Caraïbes (Région) |
| url | https://www.cabidigitallibrary.org/doi/book/10.1079/9781800626799.0000 |
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