Interplay: the process of interpersonal communication
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York, NY
Oxford University Press
[2024]
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| Edition: | Sixteenth edition |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and indexes |
| Physical Description: | xx, 393, G-8, R-56, AI-12, SI-16 Seiten Illustrationen 25 cm |
| ISBN: | 9780197666128 |
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MARC
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| 245 | 1 | 0 | |a Interplay |b the process of interpersonal communication |c Ronald B. Adler, Santa Barbara City College, Russell F. Proctor II, Northern Kentucky University ; with Mary Ann T. McHugh, Arizona State University |
| 250 | |a Sixteenth edition | ||
| 264 | 1 | |a New York, NY |b Oxford University Press |c [2024] | |
| 300 | |a xx, 393, G-8, R-56, AI-12, SI-16 Seiten |b Illustrationen |c 25 cm | ||
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| 500 | |a Includes bibliographical references and indexes | ||
| 650 | 4 | |a Interpersonal communication | |
| 700 | 0 | |a Proctor, Russell F. |b II |e Verfasser |0 (DE-588)1327941465 |4 aut | |
| 700 | 1 | |a McHugh, Mary Ann |0 (DE-588)1214605974 |4 ctb | |
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Record in the Search Index
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Brief Contents xv Preface PART FOUNDATIONS OF INTERPERSONAL COMMUNICATION 1 Interpersonal Process 2 Mediated Interpersonal Communication 3 Culture and Interpersonal Communication 57 4 Interpersonal Communication and the Self 89 3 29 CREATING AND RESPONDING TO MESSAGES 5 Perceiving Others 6 Language 7 Nonverbal Communication 8 Listening: Receiving and Responding 121 149 181 211 DIMENSIONS OF INTERPERSONAL RELATIONSHIPS 9 Emotions 10 Dynamics of Interpersonal Relationships 11 Communication in Close Relationships: Friends, Family, and Romantic Partners 303 12 Managing Conflict 13 Communication Climate Glossary G~1 References Credits R-1 C-1 Author Index AI-1 Subject Index SI-1 241 335 363 273
Contents Preface xv FOUNDATIONS OF INTERPERSONAL COMMUNICATION (T) Interpersonal Process 3 1.1 Why We Communicate 4 Physical Needs 5 Identity Needs 7 Social Needs 7 Practical Needs 8 FEATURES WATCH AND DISCUSS: “Going It Alone” 5 DARK SIDE OF COMMUNICATION: The Epidemic of Loneliness 7 AT WORK: Office Versus Home: Communication Considerations 9 WATCH AND DISCUSS: “Super Bowl 2015: Always Ad" 11 FOCUS ON RESEARCH: A Better Understanding of Misunderstandings 12 FOCUS ON RESEARCH: Building Relationships Before Doing Business 20 WATCH AND DISCUSS: “Struggles of Having a Friend with No Filter” 24 ASSESSING YOUR COMMUNICATION: How Interpersonal Are Your Relationships? 27 1.2 The Communication Process 10 Early Models of Communication 10 Insights from the Transactional Communication Model Communication Principles 14 Communication Misconceptions 16 10 1.3 What Makes Communication Interpersonal? Defining Interpersonal Communication 17 Interpersonal and Impersonal Communication: A Mattof Balance 19 1.4 Communication Competence 20 Principles of Communication Competence 20 Characteristics of Competent Communication 22 CHECK YOUR UNDERSTANDING KEY TERMS 26 ACTIVITIES 26 25 Г2 ) Mediated Interpersonal Communication 29 2.1 Mediated Communication: Pros and Cons 30 FEATURES WATCH AND DISCUSS: “I Forgot My Phone” 31 FOCUS ON RESEARCH: Maintaining LongDistance Romances Through Texting 35 Alienating or Connecting? 31 Superficial or Meaningful? 33 Unhealthy or Healthy? 36 The Bottom Line 38 2.2 Mediated Interpersonal Versus Masspersonal Communication 40 Hallmarks of Mediated Interpersonal
Communication 40 Hallmarks of Masspersonal Communication 42
CONTENTS DARK SIDE OF COMMUNICATION: The Effects of Smartphone Use Among Teens 37 FOCUS ON RESEARCH: Social Media Detox 38 AT WORK: Communicating Professionally via Video 48 WATCH AND DISCUSS: “Women in Sports ‘Face’ Harassment” 50 ASSESSING YOUR COMMUNICATION: Are You Spending Too Much Time Online? 55 23 Competence in Mediated Communication 45 Consider the Channel(s) 45 Be Careful What You Post 49 Consider the Communicators and the Environment 50 CHECK YOUR UNDERSTANDING KEY TERMS 53 ACTIVITIES 53 52 Qj Culture and Interpersonal Communication 57 3.1 Culture and Communication 58 Culture and Co-Culture 58 Intercultural Communication 61 Interpersonal and Intercultural Dimensions of Communication 62 Intercultural Differences as Generalizations 63 FEATURES FOCUS ON RESEARCH: Co-Cultural Strategies Among Latinx Students 60 DARK SIDE OF COMMUNICATION: Why Cultural Appropriation is Inappropriate 3.2 Cultural Values and Norms 64 70 AT WORK: Organizations Are Cultures 76 WATCH AND DISCUSS: "P G: The Look” 80 WATCH AND DISCUSS: “Momondo: The DNA Journey” 82 FOCUS ON RESEARCH: Using Your Voice to Confront Racism 83 ASSESSING YOUR COMMUNICATION: What Is Your Intercultural Communication Competence? 87 High Versus Low Context 64 Individualism Versus Collectivism 65 Power Distance 67 Uncertainty Avoidance 68 Achievement Versus Nurturing 69 3.3 Co-Cultures and Communication 69 Race and Ethnicity 69 Gender Identity and Sexual Orientation 71 Age and Generation 72 (Dis)abilities 73 Socioeconomic Status 74 3.4 Codes and Culture 75 Verbal Codes 75 Nonverbal Codes 79 Microaggressions 79 3.5
Developing Intercultural Communication Competence 80 Motivation and Attitude 81 Tolerance for Ambiguity 81 Open-Mindedness 82 vii
viîi CONTENTS Knowledge and Skill 83 Patience and Perseverance 84 CHECK YOUR UNDERSTANDING KEY TERMS 86 ACTIVITIES 86 85 Ç4J Interpersonal Communication and the Self 4.1 Communication and the Self-Concept 90 How the Self-Concept Develops 91 Characteristics of the Self-Concept 93 The Self-Fulfilling Prophecy and Communication 95 4.2 Presenting the Self 96 FEATURES WATCH AND DISCUSS: "Reverse Selfie: Have #TheSelfieTalk" 92 AT WORK: Impression Management in the Workplace 99 FOCUS ON RESEARCH: Managing Impressions of Motherhood 103 FOCUS ON RESEARCH: Tattoos: Reveal or Conceal? 108 DARK SIDE OF COMMUNICATION: Talking Frankly About STDs 109 ASSESSING YOUR COMMUNICATION: Online and Offline Self-Disclosure 119 Public Self and Private Self 96 Characteristics of Impression Management 97 Face-to-Face Impression Management 100 Impression Management in Mediated Communication Impression Management and Honesty 102 4.3 Disclosing the Self 104 The Nature of Self-Disclosure 104 Models of Self-Disclosure 105 Benefits and Risks of Self-Disclosure 107 Guidelines for Self-Disclosure 110 Alternatives to Self-Disclosure 112 CHECKYOUR UNDERSTANDING PART KEY TERMS 117 ACTIVITIES 117 116 CREATING AND RESPONDING TO MESSAGES Γ5 J Perceiving Others 121 5.1 The Perception Process 122 FEATURES WATCH AND DISCUSS: “All That We Share” 126 AT WORK: Sexual Harassment and Perception 130 Selection 123 Organization 123 Interpretation 124 Negotiation 125 5.2 Influences on Perception 126 Access to Information 126 Physiological Influences 127 Social Influences 129 Cultural Influences 132 100
CONTENTS DARK SIDE OF COMMUNICATION: Implicit Bias and Its Effects 135 FOCUS ON RESEARCH: You, Not I, Have a Social Media Problem 137 WATCH AND DISCUSS: “The Importance of Empathy" 141 FOCUS ON RESEARCH: Want to Understand Someone’s Perspective? Ask. 143 ASSESSING YOUR COMMUNICATION: Your Empathy Quotient 147 5.3 Common Tendencies in Perception 134 We Make Snap Judgments 134 We Cling to First Impressions 135 We Judge Ourselves More Charitably Than We Judge Others 136 We Are Influenced by Our Expectations 137 We Are Influenced by the Obvious 138 We Assume Others Are Like Us 139 5.4 Synchronizing Our Perceptions 139 Perception Checking 140 Building Empathy 141 CHECK YOUR UNDERSTANDING KEY TERMS ACTIVITIES Гб J Language 145 146 146 149 6.1 The Nature of Language 151 FEATURES WATCH AND DISCUSS: “Girl vs. Woman: Why Language Matters” 155 AT WORK: Swearing on the Job 158 DARK SIDE OF COMMUNICATION: Sorry, Not Sorry 160 WATCH AND DISCUSS: "Vague Facebook Posts—Congressional Hearings” 163 Language Is Symbolic 151 Language Is Rule-Governed 151 Language Is Subjective 153 Language and Worldview 154 6.2 The Impact of Language 155 Naming and Identity 155 Affiliation 157 Power and Politeness 158 Sexism and Racism 160 Precision and Vagueness 163 FOCUS ON RESEARCH: “You” Language and 6.3 The Language of Responsibility 167 Interpersonal Support 171 Accountable Language 167 “I,” “You,” and “We” Language 168 The Language of Choice 171 FOCUS ON RESEARCH: Communication in Transition 176 ASSESSING YOUR COMMUNICATION: Sexist Language 179 ix 6.4 Gender and Language 172 Extent of Gender Differences
173 Non-Gender Influences on Language Use 175 CHECK YOUR UNDERSTANDING KEY TERMS 177 ACTIVITIES 178 176
CONTENTS X Nonverbal Communication 181 7.1 Nonverbal Communication Defined 182 7.2 Characteristics of Nonverbal Communication 183 Nonverbal Communication Is Always Occurring 183 Nonverbal Communication Is Primarily Relational 184 Nonverbal Communication Is Ambiguous 185 Nonverbal Communication Occurs Even in Mediated Messages 185 Nonverbal Communication Is Influenced by Culture and Gender 187 FEATURES FOCUS ON RESEARCH: The Power of Periods. In Texting. 186 FOCUS ON RESEARCH: Verbal Planning Helps Nonverbal Delivery 196 AT WORK: Let Your Voice Be Heard 200 7.3 Functions of Nonverbal Communication 188 WATCH AND DISCUSS: “Who Sounds Gay?” 201 WATCH AND DISCUSS: “Invading Personal Space in Public” 203 DARK SIDE OF COMMUNICATION: The Inequality of “Lookism” 205 ASSESSING YOUR COMMUNICATION: Nonverbal Immediacy Behaviors 209 Creating and Maintaining Relationships 189 Regulating Interaction 190 Influencing Others 190 Influencing Ourselves 191 Concealing/Deceiving 192 Managing Impressions 193 7.4 Types of Nonverbal Communication 194 Body Movement 194 Touch 198 Voice 199 Distance 201 Territoriality 203 Time 204 Physical Attractiveness 205 Clothing 206 CHECK YOUR UNDERSTANDING KEY TERMS 207 ACTIVITIES 208 207 8 ) Listening: Receiving and Responding 211 8.1 The Nature of Listening 212 The Importance of Listening 212 Listening Defined 213 Listening Styles 215 8.2 The Challenge of Listening 217 FEATURES AT WORK: Listening Is Good Business DARK SIDE OF COMMUNICATION: The Myth of Multitasking 220 213 Recognizing Barriers to Listening 217 Avoiding Poor Listening Habits 218 8.3 Components
of Listening 219
CONTENTS WATCH AND DISCUSS: “The Listener: The Stories of Craigslist Confessional” 223 WATCH AND DISCUSS: “Brené Brown on Empathy” 229 FOCUS ON RESEARCH: Responding Supportively to Those in Need 232 FOCUS ON RESEARCH: Chatbots Soften Advice with Empathy 235 ASSESSING YOUR COMMUNICATION: Your Listening Styles 239 Hearing 219 Attending 220 Understanding 220 Remembering 221 Responding 221 8.4 Types of Listening Responses 222 Silent Listening 223 Questioning 224 Paraphrasing 226 Empathizing 229 Supporting 230 Analyzing 233 Evaluating 233 Advising 234 Which Response Type to Use? 235 CHECK YOUR UNDERSTANDING KEY TERMS ACTIVITIES PART 236 237 238 DIMENSIONS OF INTERPERSONAL RELATIONSHIPS (9J Emotions 241 9.1 What Are Emotions? 242 FEATURES WATCH AND DISCUSS: “How to Turn Anxiety into Excitement” 245 Physiological Changes 243 Nonverbal Behavior 243 Cognitive Interpretations 244 Verbal Expression 245 9.2 Influences on Emotional Expression 246 FOCUS ON RESEARCH: Use Your Words 252 Culture 246 Gender 247 Social Conventions and Roles 248 Mediated Communication 250 Emotional Contagion 250 FOCUS ON RESEARCH: Regulating Your 9.3 Expressing Emotions Effectively 251 AT WORK: Emotional Labor on the Job 249 WATCH AND DISCUSS: “When Emotions Are Contagious” 251 Emotions Interpersonally 265 DARK SIDE OF COMMUNICATION: Toxic Positivity: Too Much of a Good Thing 267 ASSESSING YOUR COMMUNICATION: Your Emotional Intelligence 271 Recognize Your Feelings 252 Choose the Best Language 253 Share Multiple Feelings 254 Recognize the Difference Between Feeling and Acting 255 Accept Responsibility for Your
Feelings 255 Choose the Best Time and Place to Express Your Feelings 255 xi
CONTENTS xii 9.4 Managing Emotions 256 Facilitative and Debilitative Emotions 256 Thoughts Cause Feelings 257 Irrational Thinking and Debilitative Emotions 259 Minimizing Debilitative Emotions 264 Maximizing Facilitative Emotions 268 CHECK YOUR UNDERSTANDING KEY TERMS 270 ACTIVITIES 270 269 (10) Dynamics of Interpersonal Relationships 273 10.1 Why We Form Relationships 274 FEATURES DARK SIDE OF COMMUNICATION: The Anguish of Abusive Relationships 278 FOCUS ON RESEARCH: The Value of Online Profiles for First Dates 281 WATCH AND DISCUSS: “Couples Swap Phones and Go Through Each Other’s History” 290 FOCUS ON RESEARCH: Metacommunication in Online Discussions 293 AT WORK: Relational Repair on the Job 297 WATCH AND DISCUSS: "The Power of Forgiveness” 298 ASSESSING YOUR COMMUNICATION: Relational Maintenance 301 Appearance 274 Similarity 275 Complementarity 276 Rewards 276 Competency 278 Proximity 278 Disclosure 279 10.2 Models of Relational Dynamics 280 Stages of Relational Development 280 Dialectical Tensions 287 10.3 Communicating About Relationships 291 Content and Relational Messages 291 Maintaining and Supporting Relationships 293 Repairing Damaged Relationships 295 CHECK YOUR UNDERSTANDING KEY TERMS 299 ACTIVITIES 300 299 (11) Communication in Close Relationships: Friends, Family, and Romantic Partners 303 11.1 Communication in Friendships 304 Types of Friendships 305 Communication in Successful Friendships 308 11.2 Communication in the Family 311 FEATURES FOCUS ON RESEARCH: Making and Developing Friendships 306 WATCH AND DISCUSS: “Can Men and Women Be Just Friends?" 307
Creating the Family Through Communication 312 Patterns of Family Communication 315 Effective Communication in Families 317
CONTENTS AT WORK: Social Media Friendships with Coworkers 309 FOCUS ON RESEARCH: Affectionate Communication: It’s (Even) Better to Give Than Receive 325 WATCH AND DISCUSS: "Love Languages” 327 DARK SIDE OF COMMUNICATION: Pornography and Relational Quality 330 11.3 Communication in Romantic Relationship Characteristics of Romantic Relationships 321 Effective Communication in Romantic Relationships CHECK YOUR UNDERSTANDING KEY TERMS 331 ACTIVITIES 332 331 ASSESSING YOUR COMMUNICATION: Your Family’s Communication Pattern 333 (12) Managing Conflict 335 12.1 What Is Conflict? 336 FEATURES FOCUS ON RESEARCH: The Dangers of Mind-Reading Expectations 339 DARK SIDE OF COMMUNICATION: Ghosting: The Ultimate Silent Treatment 341 WATCH AND DISCUSS: “Signs You’re the Passive Aggressive Friend" 343 WATCH AND DISCUSS: “Four Horsemen of the Apocalypse” 351 FOCUS ON RESEARCH: Taking Conflict Personally 353 AT WORK: Managing Conflict via Email 355 ASSESSING YOUR COMMUNICATION: Your Method of Conflict Management 360 Expressed Struggle 337 Interdependence 337 Perceived Incompatible Goals 337 Perceived Scarce Resources 338 Inevitability 338 12.2 Conflict Styles 339 Avoidance (Lose-Lose) 340 Accommodation (Lose-Win) 341 Competition (Win-Lose) 342 Compromise 344 Collaboration (Win-Win) 345 Which Style to Use? 346 12.3 Conflict in Relational Systems 348 Complementary and Symmetrical Conflict 348 Serial Arguments 349 Toxic Conflict: The “Four Horsemen” 351 Conflict Rituals 352 12.4 Conflict Management in Practice 353 CHECK YOUR UNDERSTANDING KEY TERMS 358 ACTIVITIES 359 (13) Communication Climate
358 363 13.1 What Is a Communication Climate? 364 13.2 How Communication Climates Develop 364 Levels of Message Confirmation 365 Causes and Effects of Defensiveness 370 xiii
xiv CONTENTS FEATURES 13.3 Creating Supportive Climates 372 DARK SIDE OF COMMUNICATION: Cyberbullying: Inflicting Pain Online Evaluation Versus Description 373 Control Versus Problem Orientation 373 Strategy Versus Spontaneity 374 Neutrality Versus Empathy 376 Superiority Versus Equality 376 Certainty Versus Provisionalism 377 365 WATCH AND DISCUSS: “Have You Heard About Phubbing?" 368 FOCUS ON RESEARCH: When Defensiveness Thwarts Support 371 FOCUS ON RESEARCH: Maintaining a Supportive Classroom Climate 375 AT WORK: Telling STAR Stories in Job Interviews 381 13.4 Conversation: From Monologue to Dialogue 378 Casual Conversation 379 Civil Dialogue 383 WATCH AND DISCUSS: “What Do You Do When Someone Just Doesn’t Like You?" 387 CHECK YOUR UNDERSTANDING KEY TERMS 391 ASSESSING YOUR COMMUNICATION: Confirming and Disconfirming Communication 392 ACTIVITIES 391 Glossary G-l References R-l Credits C-l Author Index AI-1 Subject Index SI-1 390 |
| adam_txt |
Brief Contents xv Preface PART FOUNDATIONS OF INTERPERSONAL COMMUNICATION 1 Interpersonal Process 2 Mediated Interpersonal Communication 3 Culture and Interpersonal Communication 57 4 Interpersonal Communication and the Self 89 3 29 CREATING AND RESPONDING TO MESSAGES 5 Perceiving Others 6 Language 7 Nonverbal Communication 8 Listening: Receiving and Responding 121 149 181 211 DIMENSIONS OF INTERPERSONAL RELATIONSHIPS 9 Emotions 10 Dynamics of Interpersonal Relationships 11 Communication in Close Relationships: Friends, Family, and Romantic Partners 303 12 Managing Conflict 13 Communication Climate Glossary G~1 References Credits R-1 C-1 Author Index AI-1 Subject Index SI-1 241 335 363 273
Contents Preface xv FOUNDATIONS OF INTERPERSONAL COMMUNICATION (T) Interpersonal Process 3 1.1 Why We Communicate 4 Physical Needs 5 Identity Needs 7 Social Needs 7 Practical Needs 8 FEATURES WATCH AND DISCUSS: “Going It Alone” 5 DARK SIDE OF COMMUNICATION: The Epidemic of Loneliness 7 AT WORK: Office Versus Home: Communication Considerations 9 WATCH AND DISCUSS: “Super Bowl 2015: Always Ad" 11 FOCUS ON RESEARCH: A Better Understanding of Misunderstandings 12 FOCUS ON RESEARCH: Building Relationships Before Doing Business 20 WATCH AND DISCUSS: “Struggles of Having a Friend with No Filter” 24 ASSESSING YOUR COMMUNICATION: How Interpersonal Are Your Relationships? 27 1.2 The Communication Process 10 Early Models of Communication 10 Insights from the Transactional Communication Model Communication Principles 14 Communication Misconceptions 16 10 1.3 What Makes Communication Interpersonal? Defining Interpersonal Communication 17 Interpersonal and Impersonal Communication: A Mattof Balance 19 1.4 Communication Competence 20 Principles of Communication Competence 20 Characteristics of Competent Communication 22 CHECK YOUR UNDERSTANDING KEY TERMS 26 ACTIVITIES 26 25 Г2 ) Mediated Interpersonal Communication 29 2.1 Mediated Communication: Pros and Cons 30 FEATURES WATCH AND DISCUSS: “I Forgot My Phone” 31 FOCUS ON RESEARCH: Maintaining LongDistance Romances Through Texting 35 Alienating or Connecting? 31 Superficial or Meaningful? 33 Unhealthy or Healthy? 36 The Bottom Line 38 2.2 Mediated Interpersonal Versus Masspersonal Communication 40 Hallmarks of Mediated Interpersonal
Communication 40 Hallmarks of Masspersonal Communication 42
CONTENTS DARK SIDE OF COMMUNICATION: The Effects of Smartphone Use Among Teens 37 FOCUS ON RESEARCH: Social Media Detox 38 AT WORK: Communicating Professionally via Video 48 WATCH AND DISCUSS: “Women in Sports ‘Face’ Harassment” 50 ASSESSING YOUR COMMUNICATION: Are You Spending Too Much Time Online? 55 23 Competence in Mediated Communication 45 Consider the Channel(s) 45 Be Careful What You Post 49 Consider the Communicators and the Environment 50 CHECK YOUR UNDERSTANDING KEY TERMS 53 ACTIVITIES 53 52 Qj Culture and Interpersonal Communication 57 3.1 Culture and Communication 58 Culture and Co-Culture 58 Intercultural Communication 61 Interpersonal and Intercultural Dimensions of Communication 62 Intercultural Differences as Generalizations 63 FEATURES FOCUS ON RESEARCH: Co-Cultural Strategies Among Latinx Students 60 DARK SIDE OF COMMUNICATION: Why Cultural Appropriation is Inappropriate 3.2 Cultural Values and Norms 64 70 AT WORK: Organizations Are Cultures 76 WATCH AND DISCUSS: "P G: The Look” 80 WATCH AND DISCUSS: “Momondo: The DNA Journey” 82 FOCUS ON RESEARCH: Using Your Voice to Confront Racism 83 ASSESSING YOUR COMMUNICATION: What Is Your Intercultural Communication Competence? 87 High Versus Low Context 64 Individualism Versus Collectivism 65 Power Distance 67 Uncertainty Avoidance 68 Achievement Versus Nurturing 69 3.3 Co-Cultures and Communication 69 Race and Ethnicity 69 Gender Identity and Sexual Orientation 71 Age and Generation 72 (Dis)abilities 73 Socioeconomic Status 74 3.4 Codes and Culture 75 Verbal Codes 75 Nonverbal Codes 79 Microaggressions 79 3.5
Developing Intercultural Communication Competence 80 Motivation and Attitude 81 Tolerance for Ambiguity 81 Open-Mindedness 82 vii
viîi CONTENTS Knowledge and Skill 83 Patience and Perseverance 84 CHECK YOUR UNDERSTANDING KEY TERMS 86 ACTIVITIES 86 85 Ç4J Interpersonal Communication and the Self 4.1 Communication and the Self-Concept 90 How the Self-Concept Develops 91 Characteristics of the Self-Concept 93 The Self-Fulfilling Prophecy and Communication 95 4.2 Presenting the Self 96 FEATURES WATCH AND DISCUSS: "Reverse Selfie: Have #TheSelfieTalk" 92 AT WORK: Impression Management in the Workplace 99 FOCUS ON RESEARCH: Managing Impressions of Motherhood 103 FOCUS ON RESEARCH: Tattoos: Reveal or Conceal? 108 DARK SIDE OF COMMUNICATION: Talking Frankly About STDs 109 ASSESSING YOUR COMMUNICATION: Online and Offline Self-Disclosure 119 Public Self and Private Self 96 Characteristics of Impression Management 97 Face-to-Face Impression Management 100 Impression Management in Mediated Communication Impression Management and Honesty 102 4.3 Disclosing the Self 104 The Nature of Self-Disclosure 104 Models of Self-Disclosure 105 Benefits and Risks of Self-Disclosure 107 Guidelines for Self-Disclosure 110 Alternatives to Self-Disclosure 112 CHECKYOUR UNDERSTANDING PART KEY TERMS 117 ACTIVITIES 117 116 CREATING AND RESPONDING TO MESSAGES Γ5 J Perceiving Others 121 5.1 The Perception Process 122 FEATURES WATCH AND DISCUSS: “All That We Share” 126 AT WORK: Sexual Harassment and Perception 130 Selection 123 Organization 123 Interpretation 124 Negotiation 125 5.2 Influences on Perception 126 Access to Information 126 Physiological Influences 127 Social Influences 129 Cultural Influences 132 100
CONTENTS DARK SIDE OF COMMUNICATION: Implicit Bias and Its Effects 135 FOCUS ON RESEARCH: You, Not I, Have a Social Media Problem 137 WATCH AND DISCUSS: “The Importance of Empathy" 141 FOCUS ON RESEARCH: Want to Understand Someone’s Perspective? Ask. 143 ASSESSING YOUR COMMUNICATION: Your Empathy Quotient 147 5.3 Common Tendencies in Perception 134 We Make Snap Judgments 134 We Cling to First Impressions 135 We Judge Ourselves More Charitably Than We Judge Others 136 We Are Influenced by Our Expectations 137 We Are Influenced by the Obvious 138 We Assume Others Are Like Us 139 5.4 Synchronizing Our Perceptions 139 Perception Checking 140 Building Empathy 141 CHECK YOUR UNDERSTANDING KEY TERMS ACTIVITIES Гб J Language 145 146 146 149 6.1 The Nature of Language 151 FEATURES WATCH AND DISCUSS: “Girl vs. Woman: Why Language Matters” 155 AT WORK: Swearing on the Job 158 DARK SIDE OF COMMUNICATION: Sorry, Not Sorry 160 WATCH AND DISCUSS: "Vague Facebook Posts—Congressional Hearings” 163 Language Is Symbolic 151 Language Is Rule-Governed 151 Language Is Subjective 153 Language and Worldview 154 6.2 The Impact of Language 155 Naming and Identity 155 Affiliation 157 Power and Politeness 158 Sexism and Racism 160 Precision and Vagueness 163 FOCUS ON RESEARCH: “You” Language and 6.3 The Language of Responsibility 167 Interpersonal Support 171 Accountable Language 167 “I,” “You,” and “We” Language 168 The Language of Choice 171 FOCUS ON RESEARCH: Communication in Transition 176 ASSESSING YOUR COMMUNICATION: Sexist Language 179 ix 6.4 Gender and Language 172 Extent of Gender Differences
173 Non-Gender Influences on Language Use 175 CHECK YOUR UNDERSTANDING KEY TERMS 177 ACTIVITIES 178 176
CONTENTS X Nonverbal Communication 181 7.1 Nonverbal Communication Defined 182 7.2 Characteristics of Nonverbal Communication 183 Nonverbal Communication Is Always Occurring 183 Nonverbal Communication Is Primarily Relational 184 Nonverbal Communication Is Ambiguous 185 Nonverbal Communication Occurs Even in Mediated Messages 185 Nonverbal Communication Is Influenced by Culture and Gender 187 FEATURES FOCUS ON RESEARCH: The Power of Periods. In Texting. 186 FOCUS ON RESEARCH: Verbal Planning Helps Nonverbal Delivery 196 AT WORK: Let Your Voice Be Heard 200 7.3 Functions of Nonverbal Communication 188 WATCH AND DISCUSS: “Who Sounds Gay?” 201 WATCH AND DISCUSS: “Invading Personal Space in Public” 203 DARK SIDE OF COMMUNICATION: The Inequality of “Lookism” 205 ASSESSING YOUR COMMUNICATION: Nonverbal Immediacy Behaviors 209 Creating and Maintaining Relationships 189 Regulating Interaction 190 Influencing Others 190 Influencing Ourselves 191 Concealing/Deceiving 192 Managing Impressions 193 7.4 Types of Nonverbal Communication 194 Body Movement 194 Touch 198 Voice 199 Distance 201 Territoriality 203 Time 204 Physical Attractiveness 205 Clothing 206 CHECK YOUR UNDERSTANDING KEY TERMS 207 ACTIVITIES 208 207 8 ) Listening: Receiving and Responding 211 8.1 The Nature of Listening 212 The Importance of Listening 212 Listening Defined 213 Listening Styles 215 8.2 The Challenge of Listening 217 FEATURES AT WORK: Listening Is Good Business DARK SIDE OF COMMUNICATION: The Myth of Multitasking 220 213 Recognizing Barriers to Listening 217 Avoiding Poor Listening Habits 218 8.3 Components
of Listening 219
CONTENTS WATCH AND DISCUSS: “The Listener: The Stories of Craigslist Confessional” 223 WATCH AND DISCUSS: “Brené Brown on Empathy” 229 FOCUS ON RESEARCH: Responding Supportively to Those in Need 232 FOCUS ON RESEARCH: Chatbots Soften Advice with Empathy 235 ASSESSING YOUR COMMUNICATION: Your Listening Styles 239 Hearing 219 Attending 220 Understanding 220 Remembering 221 Responding 221 8.4 Types of Listening Responses 222 Silent Listening 223 Questioning 224 Paraphrasing 226 Empathizing 229 Supporting 230 Analyzing 233 Evaluating 233 Advising 234 Which Response Type to Use? 235 CHECK YOUR UNDERSTANDING KEY TERMS ACTIVITIES PART 236 237 238 DIMENSIONS OF INTERPERSONAL RELATIONSHIPS (9J Emotions 241 9.1 What Are Emotions? 242 FEATURES WATCH AND DISCUSS: “How to Turn Anxiety into Excitement” 245 Physiological Changes 243 Nonverbal Behavior 243 Cognitive Interpretations 244 Verbal Expression 245 9.2 Influences on Emotional Expression 246 FOCUS ON RESEARCH: Use Your Words 252 Culture 246 Gender 247 Social Conventions and Roles 248 Mediated Communication 250 Emotional Contagion 250 FOCUS ON RESEARCH: Regulating Your 9.3 Expressing Emotions Effectively 251 AT WORK: Emotional Labor on the Job 249 WATCH AND DISCUSS: “When Emotions Are Contagious” 251 Emotions Interpersonally 265 DARK SIDE OF COMMUNICATION: Toxic Positivity: Too Much of a Good Thing 267 ASSESSING YOUR COMMUNICATION: Your Emotional Intelligence 271 Recognize Your Feelings 252 Choose the Best Language 253 Share Multiple Feelings 254 Recognize the Difference Between Feeling and Acting 255 Accept Responsibility for Your
Feelings 255 Choose the Best Time and Place to Express Your Feelings 255 xi
CONTENTS xii 9.4 Managing Emotions 256 Facilitative and Debilitative Emotions 256 Thoughts Cause Feelings 257 Irrational Thinking and Debilitative Emotions 259 Minimizing Debilitative Emotions 264 Maximizing Facilitative Emotions 268 CHECK YOUR UNDERSTANDING KEY TERMS 270 ACTIVITIES 270 269 (10) Dynamics of Interpersonal Relationships 273 10.1 Why We Form Relationships 274 FEATURES DARK SIDE OF COMMUNICATION: The Anguish of Abusive Relationships 278 FOCUS ON RESEARCH: The Value of Online Profiles for First Dates 281 WATCH AND DISCUSS: “Couples Swap Phones and Go Through Each Other’s History” 290 FOCUS ON RESEARCH: Metacommunication in Online Discussions 293 AT WORK: Relational Repair on the Job 297 WATCH AND DISCUSS: "The Power of Forgiveness” 298 ASSESSING YOUR COMMUNICATION: Relational Maintenance 301 Appearance 274 Similarity 275 Complementarity 276 Rewards 276 Competency 278 Proximity 278 Disclosure 279 10.2 Models of Relational Dynamics 280 Stages of Relational Development 280 Dialectical Tensions 287 10.3 Communicating About Relationships 291 Content and Relational Messages 291 Maintaining and Supporting Relationships 293 Repairing Damaged Relationships 295 CHECK YOUR UNDERSTANDING KEY TERMS 299 ACTIVITIES 300 299 (11) Communication in Close Relationships: Friends, Family, and Romantic Partners 303 11.1 Communication in Friendships 304 Types of Friendships 305 Communication in Successful Friendships 308 11.2 Communication in the Family 311 FEATURES FOCUS ON RESEARCH: Making and Developing Friendships 306 WATCH AND DISCUSS: “Can Men and Women Be Just Friends?" 307
Creating the Family Through Communication 312 Patterns of Family Communication 315 Effective Communication in Families 317
CONTENTS AT WORK: Social Media Friendships with Coworkers 309 FOCUS ON RESEARCH: Affectionate Communication: It’s (Even) Better to Give Than Receive 325 WATCH AND DISCUSS: "Love Languages” 327 DARK SIDE OF COMMUNICATION: Pornography and Relational Quality 330 11.3 Communication in Romantic Relationship Characteristics of Romantic Relationships 321 Effective Communication in Romantic Relationships CHECK YOUR UNDERSTANDING KEY TERMS 331 ACTIVITIES 332 331 ASSESSING YOUR COMMUNICATION: Your Family’s Communication Pattern 333 (12) Managing Conflict 335 12.1 What Is Conflict? 336 FEATURES FOCUS ON RESEARCH: The Dangers of Mind-Reading Expectations 339 DARK SIDE OF COMMUNICATION: Ghosting: The Ultimate Silent Treatment 341 WATCH AND DISCUSS: “Signs You’re the Passive Aggressive Friend" 343 WATCH AND DISCUSS: “Four Horsemen of the Apocalypse” 351 FOCUS ON RESEARCH: Taking Conflict Personally 353 AT WORK: Managing Conflict via Email 355 ASSESSING YOUR COMMUNICATION: Your Method of Conflict Management 360 Expressed Struggle 337 Interdependence 337 Perceived Incompatible Goals 337 Perceived Scarce Resources 338 Inevitability 338 12.2 Conflict Styles 339 Avoidance (Lose-Lose) 340 Accommodation (Lose-Win) 341 Competition (Win-Lose) 342 Compromise 344 Collaboration (Win-Win) 345 Which Style to Use? 346 12.3 Conflict in Relational Systems 348 Complementary and Symmetrical Conflict 348 Serial Arguments 349 Toxic Conflict: The “Four Horsemen” 351 Conflict Rituals 352 12.4 Conflict Management in Practice 353 CHECK YOUR UNDERSTANDING KEY TERMS 358 ACTIVITIES 359 (13) Communication Climate
358 363 13.1 What Is a Communication Climate? 364 13.2 How Communication Climates Develop 364 Levels of Message Confirmation 365 Causes and Effects of Defensiveness 370 xiii
xiv CONTENTS FEATURES 13.3 Creating Supportive Climates 372 DARK SIDE OF COMMUNICATION: Cyberbullying: Inflicting Pain Online Evaluation Versus Description 373 Control Versus Problem Orientation 373 Strategy Versus Spontaneity 374 Neutrality Versus Empathy 376 Superiority Versus Equality 376 Certainty Versus Provisionalism 377 365 WATCH AND DISCUSS: “Have You Heard About Phubbing?" 368 FOCUS ON RESEARCH: When Defensiveness Thwarts Support 371 FOCUS ON RESEARCH: Maintaining a Supportive Classroom Climate 375 AT WORK: Telling STAR Stories in Job Interviews 381 13.4 Conversation: From Monologue to Dialogue 378 Casual Conversation 379 Civil Dialogue 383 WATCH AND DISCUSS: “What Do You Do When Someone Just Doesn’t Like You?" 387 CHECK YOUR UNDERSTANDING KEY TERMS 391 ASSESSING YOUR COMMUNICATION: Confirming and Disconfirming Communication 392 ACTIVITIES 391 Glossary G-l References R-l Credits C-l Author Index AI-1 Subject Index SI-1 390 |
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| author | Adler, Ronald B. 1946- Proctor, Russell F. II |
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| discipline | Allgemeines Soziologie |
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| edition | Sixteenth edition |
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| spelling | Adler, Ronald B. 1946- Verfasser (DE-588)131710559 aut Interplay the process of interpersonal communication Ronald B. Adler, Santa Barbara City College, Russell F. Proctor II, Northern Kentucky University ; with Mary Ann T. McHugh, Arizona State University Sixteenth edition New York, NY Oxford University Press [2024] xx, 393, G-8, R-56, AI-12, SI-16 Seiten Illustrationen 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and indexes Interpersonal communication Proctor, Russell F. II Verfasser (DE-588)1327941465 aut McHugh, Mary Ann (DE-588)1214605974 ctb Erscheint auch als Online-Ausgabe 9780197666142 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=034945326&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Adler, Ronald B. 1946- Proctor, Russell F. II Interplay the process of interpersonal communication Interpersonal communication |
| title | Interplay the process of interpersonal communication |
| title_auth | Interplay the process of interpersonal communication |
| title_exact_search | Interplay the process of interpersonal communication |
| title_exact_search_txtP | Interplay the process of interpersonal communication |
| title_full | Interplay the process of interpersonal communication Ronald B. Adler, Santa Barbara City College, Russell F. Proctor II, Northern Kentucky University ; with Mary Ann T. McHugh, Arizona State University |
| title_fullStr | Interplay the process of interpersonal communication Ronald B. Adler, Santa Barbara City College, Russell F. Proctor II, Northern Kentucky University ; with Mary Ann T. McHugh, Arizona State University |
| title_full_unstemmed | Interplay the process of interpersonal communication Ronald B. Adler, Santa Barbara City College, Russell F. Proctor II, Northern Kentucky University ; with Mary Ann T. McHugh, Arizona State University |
| title_short | Interplay |
| title_sort | interplay the process of interpersonal communication |
| title_sub | the process of interpersonal communication |
| topic | Interpersonal communication |
| topic_facet | Interpersonal communication |
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