Patient Satisfaction, Doctor Effort, And Interview Location: Evidence From Paraguay
To examine the relationship between patient satisfaction and doctor performance, the authors observed 2,271 interactions between 292 doctors and their patients in 98 clinics and hospitals in Paraguay and conducted an exit-survey with the same patients as they left the clinic. For a subsample of 64 f...
Gespeichert in:
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Washington, D.C
The World Bank
2006
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| Schlagworte: | |
| Online-Zugang: | BSB01 EUV01 HTW01 FHI01 IOS01 Volltext |
| Zusammenfassung: | To examine the relationship between patient satisfaction and doctor performance, the authors observed 2,271 interactions between 292 doctors and their patients in 98 clinics and hospitals in Paraguay and conducted an exit-survey with the same patients as they left the clinic. For a subsample of 64 facilities they also interviewed patients who visited the facility within the last week. There are three patterns in the data: (1) Patient satisfaction is positively correlated with doctor effort, measured as a combination of time spent, questions asked, and examinations performed after controlling for observed doctor and patient characteristics; (2) However, accounting for unobserved doctor characteristics dramatically reduces the level of significance and size of correlation between effort and satisfaction, showing that much of the positive relationship is driven by these unobserved doctor-specific factors; and (3) Reported satisfaction is significantly lower for patients interviewed at home compared with those interviewed at the clinic. This leads the authors to conclude that even if patient satisfaction reflects some aspects of the doctor's performance, unobserved heterogeneity combined with survey biases limit the widespread applicability of patient satisfaction as an indicator of doctor performance |
| Beschreibung: | 1 Online-Ressource (20 Seiten)) |
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| spelling | Das, Jishnu Verfasser aut Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay Das, Jishnu Washington, D.C The World Bank 2006 1 Online-Ressource (20 Seiten)) txt rdacontent c rdamedia cr rdacarrier To examine the relationship between patient satisfaction and doctor performance, the authors observed 2,271 interactions between 292 doctors and their patients in 98 clinics and hospitals in Paraguay and conducted an exit-survey with the same patients as they left the clinic. For a subsample of 64 facilities they also interviewed patients who visited the facility within the last week. There are three patterns in the data: (1) Patient satisfaction is positively correlated with doctor effort, measured as a combination of time spent, questions asked, and examinations performed after controlling for observed doctor and patient characteristics; (2) However, accounting for unobserved doctor characteristics dramatically reduces the level of significance and size of correlation between effort and satisfaction, showing that much of the positive relationship is driven by these unobserved doctor-specific factors; and (3) Reported satisfaction is significantly lower for patients interviewed at home compared with those interviewed at the clinic. This leads the authors to conclude that even if patient satisfaction reflects some aspects of the doctor's performance, unobserved heterogeneity combined with survey biases limit the widespread applicability of patient satisfaction as an indicator of doctor performance Online-Ausg Aged Clinics Gender Gender and Health General Practice Health Health Care Health Monitoring and Evaluation Health Outcomes Health Services Health Systems Development and Reform Health, Nutrition and Population Hospitals Interview Knowledge Measurement Medicines Nursing Observation Das, Jishnu Sonstige oth Sohnesen, Thomas Pave Sonstige oth Das, Jishnu Patient Satisfaction, Doctor Effort, And Interview Location http://elibrary.worldbank.org/content/workingpaper/10.1596/1813-9450-4086 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Das, Jishnu Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay Aged Clinics Gender Gender and Health General Practice Health Health Care Health Monitoring and Evaluation Health Outcomes Health Services Health Systems Development and Reform Health, Nutrition and Population Hospitals Interview Knowledge Measurement Medicines Nursing Observation |
| title | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay |
| title_auth | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay |
| title_exact_search | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay |
| title_exact_search_txtP | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay |
| title_full | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay Das, Jishnu |
| title_fullStr | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay Das, Jishnu |
| title_full_unstemmed | Patient Satisfaction, Doctor Effort, And Interview Location Evidence From Paraguay Das, Jishnu |
| title_short | Patient Satisfaction, Doctor Effort, And Interview Location |
| title_sort | patient satisfaction doctor effort and interview location evidence from paraguay |
| title_sub | Evidence From Paraguay |
| topic | Aged Clinics Gender Gender and Health General Practice Health Health Care Health Monitoring and Evaluation Health Outcomes Health Services Health Systems Development and Reform Health, Nutrition and Population Hospitals Interview Knowledge Measurement Medicines Nursing Observation |
| topic_facet | Aged Clinics Gender Gender and Health General Practice Health Health Care Health Monitoring and Evaluation Health Outcomes Health Services Health Systems Development and Reform Health, Nutrition and Population Hospitals Interview Knowledge Measurement Medicines Nursing Observation |
| url | http://elibrary.worldbank.org/content/workingpaper/10.1596/1813-9450-4086 |
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