Customer Service: Pearson New International Edition
"For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Harlow
Pearson
2013
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| Ausgabe: | 6th Edition |
| Schlagworte: | |
| Online-Zugang: | TUBA1 URL des Erstveröffentlichers |
| Zusammenfassung: | "For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781292053509 |
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| illustrated | Not Illustrated |
| index_date | 2024-07-03T22:03:54Z |
| indexdate | 2024-07-10T09:51:44Z |
| institution | BVB |
| isbn | 9781292053509 |
| language | English |
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| publishDate | 2013 |
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| publisher | Pearson |
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| spelling | Harris, Elaine Verfasser aut Customer Service Pearson New International Edition 6th Edition Harlow Pearson 2013 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier "For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. Business and Economics Entrepreneurship Qualitative Business Erscheint auch als Druck-Ausgabe 9781292040356 https://elibrary.pearson.de/book/99.150005/9781292053509 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Harris, Elaine Customer Service Pearson New International Edition |
| title | Customer Service Pearson New International Edition |
| title_auth | Customer Service Pearson New International Edition |
| title_exact_search | Customer Service Pearson New International Edition |
| title_exact_search_txtP | Customer Service Pearson New International Edition |
| title_full | Customer Service Pearson New International Edition |
| title_fullStr | Customer Service Pearson New International Edition |
| title_full_unstemmed | Customer Service Pearson New International Edition |
| title_short | Customer Service |
| title_sort | customer service pearson new international edition |
| title_sub | Pearson New International Edition |
| url | https://elibrary.pearson.de/book/99.150005/9781292053509 |
| work_keys_str_mv | AT harriselaine customerservicepearsonnewinternationaledition |