What have we learned?: ten years on
The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emo...
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald
2011
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| Schriftenreihe: | Research on emotion in organizations
v. 7 |
| Schlagworte: | |
| Online-Zugang: | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-473 DE-19 DE-355 DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 DE-1046 Volltext |
| Zusammenfassung: | The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing |
| Beschreibung: | 1 Online-Ressource (xiv, 362 Seiten) ill |
| Format: | Mode of access: World Wide Web |
| ISBN: | 9781780522098 |
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| 520 | 3 | |a The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing | |
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| contents | Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker |
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| series2 | Research on emotion in organizations |
| spelling | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy Bingley, U.K. Emerald 2011 1 Online-Ressource (xiv, 362 Seiten) ill c rdamedia cr rdacarrier Research on emotion in organizations v. 7 Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing Mode of access: World Wide Web Business & Economics General Business & Economics Organizational Behavior Business & Economics Organizational Development* Business & management Organizational theory & behaviour Emotions Social aspects Organizational behavior Psychological aspects Ashkanasy, Neal M. 1945- Sonstige oth Härtel, Charmine E. J. 1959- Sonstige oth Zerbe, W. J. Sonstige oth https://www.emerald.com/insight/publication/doi/10.1108/S1746-9791(2011)7 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | What have we learned? ten years on Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker Business & Economics General Business & Economics Organizational Behavior Business & Economics Organizational Development* Business & management Organizational theory & behaviour Emotions Social aspects Organizational behavior Psychological aspects |
| title | What have we learned? ten years on |
| title_auth | What have we learned? ten years on |
| title_exact_search | What have we learned? ten years on |
| title_exact_search_txtP | What have we learned? ten years on |
| title_full | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy |
| title_fullStr | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy |
| title_full_unstemmed | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy |
| title_short | What have we learned? |
| title_sort | what have we learned ten years on |
| title_sub | ten years on |
| topic | Business & Economics General Business & Economics Organizational Behavior Business & Economics Organizational Development* Business & management Organizational theory & behaviour Emotions Social aspects Organizational behavior Psychological aspects |
| topic_facet | Business & Economics Business & management Organizational theory & behaviour Emotions Social aspects Organizational behavior Psychological aspects |
| url | https://www.emerald.com/insight/publication/doi/10.1108/S1746-9791(2011)7 |
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