Personalising public services: understanding the personalisation narrative

This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support

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Bibliographic Details
Main Author: Needham, Catherine 1974- (Author)
Format: Electronic eBook
Language:English
Published: Bristol Policy Press 2011
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Online Access:BSB01
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Summary:This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support
Item Description:Title from publisher's bibliographic system (viewed on 02 Sep 2022)
Physical Description:1 Online-Ressource (iv, 209 Seiten)
ISBN:9781847427618
DOI:10.46692/9781847427618

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