Managing stress and conflict in libraries - Pantry, Sheila ca. 20./21. Jh (Facet Pub., 2007)
Title from publisher's bibliographic system (viewed on 14 Sep 2022)
Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index