The Role of digital technologies in shaping the post-pandemic world 21st IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2022, Newcastle upon Tyne, UK, September 13-14, 2022 : proceedings - Papagiannidis, Savvas; Alamanos, Eleftherios; Gupta, Suraksha; Dwivedi, Yogesh K.; Mäntymäki, Matti; Pappas, Ilias O. (Springer, 2022)