Online dispute resolution for consumers in the European Union:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Series: | Routledge research in IT and E-commerce law
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| Subjects: | |
| Online Access: | Volltext |
| Physical Description: | 1 Online-Ressource (1 texte électronique) |
| ISBN: | 020384775X 9780203847756 |
Staff View
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| 505 | 8 | |a Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1.Introduction -- 1.2.Consumer protection policy in the online market -- 1.2.1.The legal definition of consumer -- 1.2.2.Consumer protection -- 1.2.3.Consumer protection in the field of e-commerce -- 1.3.Consumer access to justice: Small claims procedures -- 1.3.1.Introduction -- 1.3.2.Small claims procedure in Ireland -- 1.3.3.Small claims in England and Wales -- 1.3.4.Small claims court in Spain -- 1.3.5.Assessment -- 1.4.Conflict of laws -- 1.4.1.Introduction -- 1.4.2.Choice of law -- 1.4.3.Forum selection -- 1.4.4.Assessment -- 1.5.Enforcement -- 1.5.1.Introduction -- 1.5.2.Judicial enforcement in the EU -- | |
| 505 | 8 | |a 1.5.3.Administrative enforcement -- 1.5.4.Assessment -- 1.6.Conclusion -- Notes -- 2.Online dispute resolution: An emerging option for consumer redress -- 2.1.Introduction -- 2.2.Definition and growth of ODR -- 2.2.1.Defining ODR -- 2.2.2.A brief history of ODR -- 2.2.3.Advantages and difficulties in using ODR -- 2.2.4.Dispute avoidance -- 2.2.5.Dispute resolution -- 2.2.6.European initiatives promoting the use of consumer ODR -- 2.3.ODR challenges -- 2.3.1.Challenges to ODR -- 2.3.2.Funding -- 2.3.3.Directing disputants to ODR services -- 2.3.4.Fairness and due process -- 2.3.5.Enforcement -- 2.3.6.The role of technology -- 2.4.Conclusion -- Notes -- 3.Consumer adjudicative processes supported by technology: Court processes and arbitration -- 3.1.Introduction -- 3.2.Online judicial processes -- 3.2.1.Domestic disputes: The incorporation of technology into the judicial process -- 3.2.2.Cross-border disputes: European small claims procedure -- 3.3.Online arbitration -- | |
| 505 | 8 | |a 3.3.1.Introduction -- 3.3.2.Obstacles to the online arbitral process -- 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards -- 3.3.4.The UDRP: An international adjudicative process similar to arbitration -- 3.4.Conclusion -- Notes -- 4.Online mediation for consumers: The way forward -- 4.1.Introduction -- 4.2.From offline mediation to online mediation -- 4.2.1.The difference between online and offline mediation -- 4.2.2.Types of mediation -- 4.2.3.Two ODR examples: SmartSettle and Square Trade -- 4.2.4.Benefits and limitations in using online mediation -- 4.2.5.Appropriate cases for online mediation -- 4.2.6.Building trust in online mediation -- 4.2.7.Dynamics of computer mediated communications -- 4.3.Self-regulation and soft law: Procedural aspects of mediation -- 4.3.1.Flexibility, legal certainty, confidentiality and transparency -- 4.3.2.Independence, fairness and protection of the weaker party -- 4.3.3.The mediator's status -- 4.3.4.Accountability -- | |
| 505 | 8 | |a 4.4.Regulatory approach in the EU: The Mediation Directive -- 4.4.1.The purpose of regulating mediation in the EU -- 4.4.2.Mandatory mediation -- 4.4.3.Enforcement of settlements -- 4.4.4.Suspension of limitation periods -- 4.5.Regulatory approach at the domestic level, particularly in England and Wales -- 4.5.1.Mediation under national law -- 4.5.2.The approach to mandatory mediation in England and Wales -- 4.5.3.The way forward -- 4.6.Conclusion -- Notes -- 5.A legal framework to develop consumer ODR in the EU: A proposal -- 5.1.Introduction -- 5.2.The need for a regulatory balance in the field of ODR -- 5.2.1.Increasing access to justice through ODR -- 5.2.2.Failed expectations in ODR -- 5.2.3.Creating a balance between regulation and self-regulation -- 5.2.4.Risks of self-regulation -- 5.2.5.The objective of regulating ODR -- 5.2.6.International initiatives -- 5.2.7.Regional regulatory initiatives -- 5.3.Proposal for a regulation in the field of ODR -- | |
| 505 | 8 | |a 5.3.1.The purpose of regulating ODR at the EU level -- 5.3.2.The need to increase awarencess of ODR -- 5.3.3.Mandatory ODR clauses -- 5.3.4.Procedural legal standards for accredited ODR -- 5.3.5.Enforcement of ODR decisions -- 5.4.Conclusion -- Notes -- Conclusion -- Summary -- Findings -- Tiered ODR systems -- Future dynamics and recommendations for ODR -- Notes | |
| 650 | 4 | |a Commerce électronique | |
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| 650 | 4 | |a Dispute resolution (Law) | |
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| contents | Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1.Introduction -- 1.2.Consumer protection policy in the online market -- 1.2.1.The legal definition of consumer -- 1.2.2.Consumer protection -- 1.2.3.Consumer protection in the field of e-commerce -- 1.3.Consumer access to justice: Small claims procedures -- 1.3.1.Introduction -- 1.3.2.Small claims procedure in Ireland -- 1.3.3.Small claims in England and Wales -- 1.3.4.Small claims court in Spain -- 1.3.5.Assessment -- 1.4.Conflict of laws -- 1.4.1.Introduction -- 1.4.2.Choice of law -- 1.4.3.Forum selection -- 1.4.4.Assessment -- 1.5.Enforcement -- 1.5.1.Introduction -- 1.5.2.Judicial enforcement in the EU -- 1.5.3.Administrative enforcement -- 1.5.4.Assessment -- 1.6.Conclusion -- Notes -- 2.Online dispute resolution: An emerging option for consumer redress -- 2.1.Introduction -- 2.2.Definition and growth of ODR -- 2.2.1.Defining ODR -- 2.2.2.A brief history of ODR -- 2.2.3.Advantages and difficulties in using ODR -- 2.2.4.Dispute avoidance -- 2.2.5.Dispute resolution -- 2.2.6.European initiatives promoting the use of consumer ODR -- 2.3.ODR challenges -- 2.3.1.Challenges to ODR -- 2.3.2.Funding -- 2.3.3.Directing disputants to ODR services -- 2.3.4.Fairness and due process -- 2.3.5.Enforcement -- 2.3.6.The role of technology -- 2.4.Conclusion -- Notes -- 3.Consumer adjudicative processes supported by technology: Court processes and arbitration -- 3.1.Introduction -- 3.2.Online judicial processes -- 3.2.1.Domestic disputes: The incorporation of technology into the judicial process -- 3.2.2.Cross-border disputes: European small claims procedure -- 3.3.Online arbitration -- 3.3.1.Introduction -- 3.3.2.Obstacles to the online arbitral process -- 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards -- 3.3.4.The UDRP: An international adjudicative process similar to arbitration -- 3.4.Conclusion -- Notes -- 4.Online mediation for consumers: The way forward -- 4.1.Introduction -- 4.2.From offline mediation to online mediation -- 4.2.1.The difference between online and offline mediation -- 4.2.2.Types of mediation -- 4.2.3.Two ODR examples: SmartSettle and Square Trade -- 4.2.4.Benefits and limitations in using online mediation -- 4.2.5.Appropriate cases for online mediation -- 4.2.6.Building trust in online mediation -- 4.2.7.Dynamics of computer mediated communications -- 4.3.Self-regulation and soft law: Procedural aspects of mediation -- 4.3.1.Flexibility, legal certainty, confidentiality and transparency -- 4.3.2.Independence, fairness and protection of the weaker party -- 4.3.3.The mediator's status -- 4.3.4.Accountability -- 4.4.Regulatory approach in the EU: The Mediation Directive -- 4.4.1.The purpose of regulating mediation in the EU -- 4.4.2.Mandatory mediation -- 4.4.3.Enforcement of settlements -- 4.4.4.Suspension of limitation periods -- 4.5.Regulatory approach at the domestic level, particularly in England and Wales -- 4.5.1.Mediation under national law -- 4.5.2.The approach to mandatory mediation in England and Wales -- 4.5.3.The way forward -- 4.6.Conclusion -- Notes -- 5.A legal framework to develop consumer ODR in the EU: A proposal -- 5.1.Introduction -- 5.2.The need for a regulatory balance in the field of ODR -- 5.2.1.Increasing access to justice through ODR -- 5.2.2.Failed expectations in ODR -- 5.2.3.Creating a balance between regulation and self-regulation -- 5.2.4.Risks of self-regulation -- 5.2.5.The objective of regulating ODR -- 5.2.6.International initiatives -- 5.2.7.Regional regulatory initiatives -- 5.3.Proposal for a regulation in the field of ODR -- 5.3.1.The purpose of regulating ODR at the EU level -- 5.3.2.The need to increase awarencess of ODR -- 5.3.3.Mandatory ODR clauses -- 5.3.4.Procedural legal standards for accredited ODR -- 5.3.5.Enforcement of ODR decisions -- 5.4.Conclusion -- Notes -- Conclusion -- Summary -- Findings -- Tiered ODR systems -- Future dynamics and recommendations for ODR -- Notes |
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| index_date | 2024-07-03T20:00:57Z |
| indexdate | 2024-07-10T09:34:05Z |
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| isbn | 020384775X 9780203847756 |
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| spelling | Cortés, Pablo Verfasser aut Online dispute resolution for consumers in the European Union Pablo Cortés London Routledge 2011 1 Online-Ressource (1 texte électronique) txt rdacontent c rdamedia cr rdacarrier Routledge research in IT and E-commerce law Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1.Introduction -- 1.2.Consumer protection policy in the online market -- 1.2.1.The legal definition of consumer -- 1.2.2.Consumer protection -- 1.2.3.Consumer protection in the field of e-commerce -- 1.3.Consumer access to justice: Small claims procedures -- 1.3.1.Introduction -- 1.3.2.Small claims procedure in Ireland -- 1.3.3.Small claims in England and Wales -- 1.3.4.Small claims court in Spain -- 1.3.5.Assessment -- 1.4.Conflict of laws -- 1.4.1.Introduction -- 1.4.2.Choice of law -- 1.4.3.Forum selection -- 1.4.4.Assessment -- 1.5.Enforcement -- 1.5.1.Introduction -- 1.5.2.Judicial enforcement in the EU -- 1.5.3.Administrative enforcement -- 1.5.4.Assessment -- 1.6.Conclusion -- Notes -- 2.Online dispute resolution: An emerging option for consumer redress -- 2.1.Introduction -- 2.2.Definition and growth of ODR -- 2.2.1.Defining ODR -- 2.2.2.A brief history of ODR -- 2.2.3.Advantages and difficulties in using ODR -- 2.2.4.Dispute avoidance -- 2.2.5.Dispute resolution -- 2.2.6.European initiatives promoting the use of consumer ODR -- 2.3.ODR challenges -- 2.3.1.Challenges to ODR -- 2.3.2.Funding -- 2.3.3.Directing disputants to ODR services -- 2.3.4.Fairness and due process -- 2.3.5.Enforcement -- 2.3.6.The role of technology -- 2.4.Conclusion -- Notes -- 3.Consumer adjudicative processes supported by technology: Court processes and arbitration -- 3.1.Introduction -- 3.2.Online judicial processes -- 3.2.1.Domestic disputes: The incorporation of technology into the judicial process -- 3.2.2.Cross-border disputes: European small claims procedure -- 3.3.Online arbitration -- 3.3.1.Introduction -- 3.3.2.Obstacles to the online arbitral process -- 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards -- 3.3.4.The UDRP: An international adjudicative process similar to arbitration -- 3.4.Conclusion -- Notes -- 4.Online mediation for consumers: The way forward -- 4.1.Introduction -- 4.2.From offline mediation to online mediation -- 4.2.1.The difference between online and offline mediation -- 4.2.2.Types of mediation -- 4.2.3.Two ODR examples: SmartSettle and Square Trade -- 4.2.4.Benefits and limitations in using online mediation -- 4.2.5.Appropriate cases for online mediation -- 4.2.6.Building trust in online mediation -- 4.2.7.Dynamics of computer mediated communications -- 4.3.Self-regulation and soft law: Procedural aspects of mediation -- 4.3.1.Flexibility, legal certainty, confidentiality and transparency -- 4.3.2.Independence, fairness and protection of the weaker party -- 4.3.3.The mediator's status -- 4.3.4.Accountability -- 4.4.Regulatory approach in the EU: The Mediation Directive -- 4.4.1.The purpose of regulating mediation in the EU -- 4.4.2.Mandatory mediation -- 4.4.3.Enforcement of settlements -- 4.4.4.Suspension of limitation periods -- 4.5.Regulatory approach at the domestic level, particularly in England and Wales -- 4.5.1.Mediation under national law -- 4.5.2.The approach to mandatory mediation in England and Wales -- 4.5.3.The way forward -- 4.6.Conclusion -- Notes -- 5.A legal framework to develop consumer ODR in the EU: A proposal -- 5.1.Introduction -- 5.2.The need for a regulatory balance in the field of ODR -- 5.2.1.Increasing access to justice through ODR -- 5.2.2.Failed expectations in ODR -- 5.2.3.Creating a balance between regulation and self-regulation -- 5.2.4.Risks of self-regulation -- 5.2.5.The objective of regulating ODR -- 5.2.6.International initiatives -- 5.2.7.Regional regulatory initiatives -- 5.3.Proposal for a regulation in the field of ODR -- 5.3.1.The purpose of regulating ODR at the EU level -- 5.3.2.The need to increase awarencess of ODR -- 5.3.3.Mandatory ODR clauses -- 5.3.4.Procedural legal standards for accredited ODR -- 5.3.5.Enforcement of ODR decisions -- 5.4.Conclusion -- Notes -- Conclusion -- Summary -- Findings -- Tiered ODR systems -- Future dynamics and recommendations for ODR -- Notes Commerce électronique Règlement de conflits Règlement de conflits Informatique Dispute resolution (Law) Data processing Arbitration and award European Union countries Data processing Dispute resolution (Law) Dispute resolution (Law) European Union countries Data processing Electronic commerce Electronic commerce Law and legislation European Union countries Data processing European Union countries Electronic books e-books 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| spellingShingle | Cortés, Pablo Online dispute resolution for consumers in the European Union Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1.Introduction -- 1.2.Consumer protection policy in the online market -- 1.2.1.The legal definition of consumer -- 1.2.2.Consumer protection -- 1.2.3.Consumer protection in the field of e-commerce -- 1.3.Consumer access to justice: Small claims procedures -- 1.3.1.Introduction -- 1.3.2.Small claims procedure in Ireland -- 1.3.3.Small claims in England and Wales -- 1.3.4.Small claims court in Spain -- 1.3.5.Assessment -- 1.4.Conflict of laws -- 1.4.1.Introduction -- 1.4.2.Choice of law -- 1.4.3.Forum selection -- 1.4.4.Assessment -- 1.5.Enforcement -- 1.5.1.Introduction -- 1.5.2.Judicial enforcement in the EU -- 1.5.3.Administrative enforcement -- 1.5.4.Assessment -- 1.6.Conclusion -- Notes -- 2.Online dispute resolution: An emerging option for consumer redress -- 2.1.Introduction -- 2.2.Definition and growth of ODR -- 2.2.1.Defining ODR -- 2.2.2.A brief history of ODR -- 2.2.3.Advantages and difficulties in using ODR -- 2.2.4.Dispute avoidance -- 2.2.5.Dispute resolution -- 2.2.6.European initiatives promoting the use of consumer ODR -- 2.3.ODR challenges -- 2.3.1.Challenges to ODR -- 2.3.2.Funding -- 2.3.3.Directing disputants to ODR services -- 2.3.4.Fairness and due process -- 2.3.5.Enforcement -- 2.3.6.The role of technology -- 2.4.Conclusion -- Notes -- 3.Consumer adjudicative processes supported by technology: Court processes and arbitration -- 3.1.Introduction -- 3.2.Online judicial processes -- 3.2.1.Domestic disputes: The incorporation of technology into the judicial process -- 3.2.2.Cross-border disputes: European small claims procedure -- 3.3.Online arbitration -- 3.3.1.Introduction -- 3.3.2.Obstacles to the online arbitral process -- 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards -- 3.3.4.The UDRP: An international adjudicative process similar to arbitration -- 3.4.Conclusion -- Notes -- 4.Online mediation for consumers: The way forward -- 4.1.Introduction -- 4.2.From offline mediation to online mediation -- 4.2.1.The difference between online and offline mediation -- 4.2.2.Types of mediation -- 4.2.3.Two ODR examples: SmartSettle and Square Trade -- 4.2.4.Benefits and limitations in using online mediation -- 4.2.5.Appropriate cases for online mediation -- 4.2.6.Building trust in online mediation -- 4.2.7.Dynamics of computer mediated communications -- 4.3.Self-regulation and soft law: Procedural aspects of mediation -- 4.3.1.Flexibility, legal certainty, confidentiality and transparency -- 4.3.2.Independence, fairness and protection of the weaker party -- 4.3.3.The mediator's status -- 4.3.4.Accountability -- 4.4.Regulatory approach in the EU: The Mediation Directive -- 4.4.1.The purpose of regulating mediation in the EU -- 4.4.2.Mandatory mediation -- 4.4.3.Enforcement of settlements -- 4.4.4.Suspension of limitation periods -- 4.5.Regulatory approach at the domestic level, particularly in England and Wales -- 4.5.1.Mediation under national law -- 4.5.2.The approach to mandatory mediation in England and Wales -- 4.5.3.The way forward -- 4.6.Conclusion -- Notes -- 5.A legal framework to develop consumer ODR in the EU: A proposal -- 5.1.Introduction -- 5.2.The need for a regulatory balance in the field of ODR -- 5.2.1.Increasing access to justice through ODR -- 5.2.2.Failed expectations in ODR -- 5.2.3.Creating a balance between regulation and self-regulation -- 5.2.4.Risks of self-regulation -- 5.2.5.The objective of regulating ODR -- 5.2.6.International initiatives -- 5.2.7.Regional regulatory initiatives -- 5.3.Proposal for a regulation in the field of ODR -- 5.3.1.The purpose of regulating ODR at the EU level -- 5.3.2.The need to increase awarencess of ODR -- 5.3.3.Mandatory ODR clauses -- 5.3.4.Procedural legal standards for accredited ODR -- 5.3.5.Enforcement of ODR decisions -- 5.4.Conclusion -- Notes -- Conclusion -- Summary -- Findings -- Tiered ODR systems -- Future dynamics and recommendations for ODR -- Notes Commerce électronique Règlement de conflits Règlement de conflits Informatique Dispute resolution (Law) Data processing Arbitration and award European Union countries Data processing Dispute resolution (Law) Dispute resolution (Law) European Union countries Data processing Electronic commerce Electronic commerce Law and legislation European Union countries Data processing |
| title | Online dispute resolution for consumers in the European Union |
| title_auth | Online dispute resolution for consumers in the European Union |
| title_exact_search | Online dispute resolution for consumers in the European Union |
| title_exact_search_txtP | Online dispute resolution for consumers in the European Union |
| title_full | Online dispute resolution for consumers in the European Union Pablo Cortés |
| title_fullStr | Online dispute resolution for consumers in the European Union Pablo Cortés |
| title_full_unstemmed | Online dispute resolution for consumers in the European Union Pablo Cortés |
| title_short | Online dispute resolution for consumers in the European Union |
| title_sort | online dispute resolution for consumers in the european union |
| topic | Commerce électronique Règlement de conflits Règlement de conflits Informatique Dispute resolution (Law) Data processing Arbitration and award European Union countries Data processing Dispute resolution (Law) Dispute resolution (Law) European Union countries Data processing Electronic commerce Electronic commerce Law and legislation European Union countries Data processing |
| topic_facet | Commerce électronique Règlement de conflits Dispute resolution (Law) Arbitration and award European Union countries Data processing Dispute resolution (Law) European Union countries Data processing Electronic commerce Electronic commerce Law and legislation European Union countries Data processing |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=336504 |
| work_keys_str_mv | AT cortespablo onlinedisputeresolutionforconsumersintheeuropeanunion |