Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics
1. Lesson: 1 - Solidifying the business case2. Lesson: 2 - Cementing relationships3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message5. Lesson: 5 - Not always about people6. Lesson: 6 ⁰́₃ What quality experts need to know7. Lesson: 7 - When facts are overlooked8. Lesson: 8 -...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York ; London
Routledge
2022
|
| Edition: | First edition |
| Subjects: | |
| Online Access: | UER01 Volltext |
| Summary: | 1. Lesson: 1 - Solidifying the business case2. Lesson: 2 - Cementing relationships3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message5. Lesson: 5 - Not always about people6. Lesson: 6 ⁰́₃ What quality experts need to know7. Lesson: 7 - When facts are overlooked8. Lesson: 8 - The intricacies of change9. Lesson: 9 - The power of familiarity10. Lesson: 10 - Role of Emotions 11. Lesson: 11 - Engaging hearts and minds 12. Lesson: 12 - The biases in problem solving13. Lesson: 13 - Minimising cognitive load14. Lesson: 14 ⁰́₃ Five Rules for customer solution design15. Lesson: 15 ⁰́₃ Making quality issues known 16. Lesson: 16 - The Halo Effect 17. Lesson: 17 - Building Psychological Safety18. Lesson: 18 - Open ended questions 19. Lesson: 19 - The invisible gorillas 20. Lesson: 20 - Goals, Measurements and Targets21. Lesson: 21 - When Employee are defensive 22. Lesson: 22 - Blind Optimism during Eruptions23. Lesson: 23 - Communicating Visually24. Lesson: 24 - Not-So-Obvious Tactics for solving problems25. Lesson: 25 - Taking employees on-board |
| Physical Description: | 1 Online-Ressource |
| ISBN: | 9781003250517 9781000545357 9781000545340 |
| DOI: | 10.4324/9781003250517 |
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| spelling | Sarkar, Debashis Verfasser (DE-588)137710879 aut Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics First edition New York ; London Routledge 2022 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier 1. Lesson: 1 - Solidifying the business case2. Lesson: 2 - Cementing relationships3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message5. Lesson: 5 - Not always about people6. Lesson: 6 ⁰́₃ What quality experts need to know7. Lesson: 7 - When facts are overlooked8. Lesson: 8 - The intricacies of change9. Lesson: 9 - The power of familiarity10. Lesson: 10 - Role of Emotions 11. Lesson: 11 - Engaging hearts and minds 12. Lesson: 12 - The biases in problem solving13. Lesson: 13 - Minimising cognitive load14. Lesson: 14 ⁰́₃ Five Rules for customer solution design15. Lesson: 15 ⁰́₃ Making quality issues known 16. Lesson: 16 - The Halo Effect 17. Lesson: 17 - Building Psychological Safety18. Lesson: 18 - Open ended questions 19. Lesson: 19 - The invisible gorillas 20. Lesson: 20 - Goals, Measurements and Targets21. Lesson: 21 - When Employee are defensive 22. Lesson: 22 - Blind Optimism during Eruptions23. Lesson: 23 - Communicating Visually24. Lesson: 24 - Not-So-Obvious Tactics for solving problems25. Lesson: 25 - Taking employees on-board Economics / Psychological aspects PSYCHOLOGY / General PSYCHOLOGY / Applied Psychology Erscheint auch als Druck-Ausgabe 978-1-03-216839-5 https://doi.org/10.4324/9781003250517 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Sarkar, Debashis Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_auth | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_exact_search | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_exact_search_txtP | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_full | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_fullStr | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_full_unstemmed | Behavioural Science for Quality and Continuous Improvement 25 Lessons from Psychology and Behavioural Economics |
| title_short | Behavioural Science for Quality and Continuous Improvement |
| title_sort | behavioural science for quality and continuous improvement 25 lessons from psychology and behavioural economics |
| title_sub | 25 Lessons from Psychology and Behavioural Economics |
| url | https://doi.org/10.4324/9781003250517 |
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