International management: managing across borders and cultures : text and cases
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Harlow
Pearson
[2023]
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| Edition: | Tenth edition, global edition |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturangaben |
| Physical Description: | 408 Seiten Illustrationen, Diagramme |
| ISBN: | 9781292430362 |
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Record in the Search Index
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|---|---|
| adam_text | Brief Contents Preface 11 PART 1 Chapter 1 Chapter 2 Understanding the Business Landscape Facing Global Managers 19 Evaluating the Global Business Environment 20 Corporate Social Responsibility, Ethics, and Sustainability 61 Comprehensive Cases Case 1 Way? Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the PC 1-І Case 2 Glory? PART 2 Chapter 3 Chapter 4 Chapter 5 ‘Enrich Not Exploit’: Can New CSR Strategy Help Body Shop Regain PC 1-13 ■ · Managing across Cultures 93 How Cultural Factors Affect Management 94 Cross-Cultural Communication 134 Decision-Making and Negotiating across Cultures 170 Comprehensive Cases Case 3 Case 4 PART3 Chapter 6 Chapter 7 Chapter 8 Cross-Cultural Challenges for a Singaporean Expatriate in Zurich PC2-1 Anuj Pathak Returns to India PC2-5 Strategic Planning and Implementation for Cross-Border Operations 201 Developing Strategy 202 Implementing Strategy 246 Organizing for Global Operations 275 Comprehensive Cases Case 5 Amazon.com in China: Can Elaine Chang Crack the Chinese Market? PC3-1 Case 6 Souq.com and the Battle for the Future of E-Commerce in the MENA Region PC3-I5 Case 7 Coming to America: A Successful Japanese Acquisition in Global Business PC3-25 PART 4 Chapter 9 Chapter 10 Chapter 11 Managing Global Human Resources зоз 304 International Human Resource Management Developing Global Managers and Teams 338 Motivating and Leading 367 Comprehensive Cases Case 8 Case 9 PART 5 Daimler China: Facing a Media Firestorm PC4-I Cinque du Soleil’s Global Human Resource Management Practices PC4-5 Integrative Section ic-i Integrative Term
Project IC-I Integrative Case Case 10 4 IKEA’s Challenges in Russia PC5-I
Contents Preface Collaboration 11 53 Knowledge Application/Analysis PART I Understanding the Business Landscape Facing Global Managers 19 Conclusion Evaluating the Global Business Environment 20 Globalization 55 · 55 CASE STUDY: The European Union versus Indonesia: An Uncomfortable Trade War 56 22 Endnotes 22 57 23 Global Trends Globalization and Emerging Markets Backlash against Globalization 23 Chapter 2 24 Effects of Institutions on Global Trade 26 Effects of Globalization on Corporations 26 Small and Medium-Sized Enterprises (SMEs) The Globalization of Human Capital 27 28 Under the Lens South-East Asia Wakes Up to Power of Corporate Competition 33 Other Regions in the World 39 Economic Risk 43 Management in Action Impact Beyond Numbers —GoodWeave s Global Solution to Child Labor 72 44 45 Bribery 47 Other Regulatory Issues 47 The Globalization of Information Technology Management In Action Google to Set Up German Team to Tackle Privacy and Safety Issues 50 50 Developing Skills to Enhance Your Career 52 Communication 52 Critical Thinking 53 76 Under the Lens SAP Alerts US to South Africa Kickback Allegations 77 47 The Technological Environment Global E-Business 73 Ethics in Global Management The Legal Environment 46 Contract Law 69 Comparative Management in Focus Doing Business in China— Censorship, Human Rights, and the Challenge for Multinationals 69 44 Managing Terrorism Risk 66 MNC Responsibility toward Human Rights 41 42 Managing Political Risk 62 CSR: Global Consensus or Regional Variation? 65 Under the Lens Speciality Products, Support and Shared Value are Key to
Success : India 66 The Political and Economic Environment 41 Political Risk Assessment Opening Profile: Samsung Finally Apologises to Its Workers around the World Struck Down by Disease 61 From CSR to Shared Value? Comparative Management in Focus China Loses Its Allure 34 The Global Manager’s Role Corporate Social Responsibility, Ethics, and Sustainability 61 The Social Responsibility of MNCs 29 Regional Trading Blocs Political Risk 54 · Discussion 55 · Application Exercises Experiential Exercise Opening Profile: Businesses Battle Brexit Bureaucracy 20 The Global Business Environment 53 53 Summary of Key Points Questions Chapter I 53 Business Ethics/Social Responsibility Ethics in Uses of Technology 49 Making the Right Decision 78 79 Under the Lens Volkswagen under the Spotlight 80 Managing Interdependence 81 Foreign Subsidiaries in the United States 81 Managing Subsidiary-Host Country Interdependence 82 Managing Environmental Interdependence and Sustainability 84 5
б CONTENTS Implementing Sustainability Strategies Conclusion 86 87 127 Summary of Key Points 87 · Discussion Questions 88 · Application Exercises 88 · Experiential Exercise 89 Summary of Key Points 128 · Discussion Questions 128 · Application Exercises 128· Experiential Exercises 129 CASE STUDY: Facebook Faces Fresh Probe after Photo Leak 89 CASE STUDY: An Australian Manager in an American Company 129 Endnotes 90 Endnotes Comprehensive Cases Case I Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the Way? PCI-1 Case 2 ‘Enrich Not Exploit : Can New CSR Strategy Help Body Shop Regain Glory? PC I-13 PART 2 127 Chinese Family Small Businesses Conclusion 93 Chapter 3 How Cultural Factors Affect Management 94 Opening Profile:TikTok: Paving the Way for Short Video-Making Apps in India 94 Culture and Its Effects on Organizations 96 96 Organizational Culture 97 98 Influences on National Culture Cultural Value Dimensions 103 109 Cultural Variables in the Communication Process 139 Under the Lens Communicating in India—Language, Culture, Customs, and Etiquette 140 Second Language Use 147 149 153 Management in Action A Guide to (Mis)communication 154 Communication Channels 110 Critical Operational Value Differences I 11 113 Under the Lens Seoul Fights Back against Workaholic Culture: Labour Law 114 Management In Action A Cultural Revolution Is Changing India, One Open-Plan Office at a Time: Office Life Modernisation 115 Developing Cultural Profiles 116 Comparative Management in Focus Profiles in Culture—Japan, Germany, Latin America 117 Culture and Management Styles around
the World 122 Under the Lens Doing Business in Brazil—Language, Culture, Customs, and Etiquette 122 125 139 The GLOBE Project Comparative Management in Focus Communicating with Arabs 105 Trompenaars’s Value Dimensions Saudi Arabia 139 Trust in the Digital Age Context 105 The Internet and Culture 137 137 Trust in Communication Under the Lens Communicating Italian Style 150 103 Project GLOBE Cultural Dimensions Consequence or Cause? Cultural Noise in the Communication Process 137 Nonverbal Communication 101 Under the Lens Religion and the Workplace 101 Hofstede s Value Dimensions 134 Opening Profile: The Impact of Social Media on Global Business 134 The Communication Process 136 Under the Lens Native English Speakers Must Learn How They Come Across 148 Culture’s Effects on Management Cultural Clusters Chapter 4 Cross-Cultural Communication The Culture-Communication Link Managing across Cultures Societal Culture 132 155 158 Information Technology: Going Global and Acting Local 159 Managing Cross-Cultural Communication 160 Developing Cultural Sensitivity Careful Encoding 161 Selective Transmission Careful Decoding of Feedback Follow-Up Actions Conclusion 160 161 162 162 163 Summary of Key Points 163 · Discussion Questions 164 · Application Exercises • Experiential Exercise 164 164 CASE STUDY: Italy’s D G in China: Fashion Show Canceled in Shanghai Following Scandal 164 Endnotes 167
7 CONTENTS Chapter 5 Decision-Making and Negotiating across Cultures no Opening Profile: Hitachi Looks for Deal with ABB on Power Grids Business 170 Negotiation 171 The Negotiation Process 172 Stage One: Preparation Negotiating Teams Opening Profile: SHEIN: Conquering Global Fashion through Social Media 202 Reasons for Going international 205 172 Reactive Reasons Stage Two: Relationship Building 174 Proactive Reasons 175 Challenges When Going International Stage Five: Concessions and Agreement 176 Strategic Formulation Process Steps in Developing Strategies Understanding Negotiation Styles 176 179 i 80 Approaches to World Markets 183 Using E-Business for Global Expansion 187 Strategic Planning for Emerging Markets 234 Under the Lens Ryanair Secures UK Licence in Preparation for No-Deal Brexit 188 Management in Action Spotify’s Plan to Beat Apple: Sign the Rest of the World 190 191 Management in Action Strategic Planning for Emerging Markets 235 Under the Lens Revolut s Russian Founder Stirs Up Lithuania’s Fintech Debate 236 Step 6. Decide on Strategy 238 Foreign Direct Investment Decisions under High Uncertainty ■ 238 Conclusion Summary of Key Points Summary of Key Points The Influence of Culture on Strategic Choices 239 194 · Discussion 194 · Application Exercises 236 Timing Entry and Scheduling Expansions Comparative Management in Focus Decision Making in Japanese Companies 192 Conclusion 193 194 Questions 239 240 · Discussion 240 · Application Exercises Experiential Exercises • Experiential Exercises: Multicultural Negotiations 226 Step 5. Evaluate Entry Strategy
Alternatives 228 187 Approaches to Decision Making 223 225 Transnational Strategies The Influence of Culture on Decision Making 188 Questions 219 220 Step 4. Evaluate Global and International Strategic Alternatives 223 Comparative Management in Focus Negotiating with the Chinese 183 Context in Negotiations 217 Step 3. Analyze Internal Factors 182 Managing Conflict Resolution 214 215 Porter s Five Forces Industry-Based Model Using the Internet to Support Negotiations 182 Decision Making Step 2. Assess External Environment Competitive Analysis 180 Dealing with Translators 212 213 214 Step I. Establish Mission and Objectives Successful Negotiators around the World Managing Negotiation 208 Comparative Managementin Focus Global Companies Take Advantage of Growth Opportunities in Africa 209 Stage Three: Exchanging Task-Related Information 175 Comparing Profiles 205 Management in Action Why Dyson Is Shifting Its HQ to Singapore 206 173 174 Stage Four: Persuasion Strategic Planning and Implementation for Cross-Border Operations 201 Chapter 6 Developing Strategy 202 172 Variables in the Negotiation Process Nontask Sounding PART 3 240 · 241 CASE STUDY: The Netherlands Surprises 195 EU Rivals in the Race for Brexit Spoils 241 CASE STUDY: Economic Diplomacy: Normalizing Relations between the UAE and Israel 196 Endnotes 242 Chapter 7 Implementing Strategy Comprehensive Cases 246 Opening Profile: Deal with Ericsson Signals a Shift in Malaysia’s 5G Strategic Alliances 246 Case 3 Cross-Cultural Challenges for Strategic Alliances Endnotes 197 a Singaporean Expatriate in Zurich PC2-I Case 4
Anuj Pathak Returns to India Joint Ventures 247 248 Non-equity Strategic Alliances PC2-5 Global Strategic Alliances 249 249
8 CONTENTS Globa) and Cross-Border Alliances: Motivations and Benefits 250 Challenges in Implementing Global Alliances 251 Implementing Alliances between SMEs and MNCs 253 Guidelines for Successful Alliances 253 Implementing Strategy 254 Comparative Management in Focus Jointventures in the Russian Federation 255 257 Implementing Strategies for SMEs Under the Lens Breaking Down Barriers for Small or Medium-Sized Enterprises (SMEs) 258 Implementing a Global Sourcing Strategy: From 259 Offshoring to Next-Shoring? Under the Lens Ford to Use Blockchain in Pilot to Trace Cobalt Mined in Congo 261 Implementing Strategies for Emerging Economy Firms 261 Challenges in Implementing Strategies in Emerging Markets 262 Management in Action Infosys s Path from Emerging Start-up to Emerging MNC 263 Managing the Firm’s Performance in International Jointventures 264 Knowledge Management in IJVs 269 · Discussion 270 · Application Exercises Organizing for Global Operations 275 Opening Profile: UNIQLO’s Business Model and Organizational Strategy for Global Expansion 275 Organizational Structure 276 Evolution and Change in MNC Organizational Structures 276 278 Management in Action Volkswagen Makes Sweeping Changes to Management and Structure 280 Organizing for Globalization Dual Headquarters 288 Organizational Structure in the Digital Economy 288 Platform-Based teaming 289 Centralization and Decentralization 289 Changing Role of the Headquarters 289 Digital Organizational Readiness 289 The Global E-Corporation Network Structure 290 The Transnational Corporation (TNC) Network Structure 290 Choice
of Organizational Form 291 Organizational Change and Design Variables 292 The Role of Information Systems 270 272 Integrated Global Structures Business Groups 295 295 The Appropriateness of Monitoring and Reporting Systems 296 269 • Experiential Exercise 270 Chapter 8 287 Comparative Management in Focus Changing Organizational Structures of Emerging Market Companies 287 Indirect Coordinating Mechanisms CASE STUDY: German Brands PUMA and adidas Compete to Win Sportswear Footfall in India 271 Endnotes 286 Teams as a Global-Local Structure Managing Effective Monitoring Systems 296 E-Commerce Impact on Strategy Implementation 269 Summary of Key Points Emergent Structural Forms Direct Coordinating Mechanisms Cultural Influences on Strategic Implementation 267 Questions Under the Lens Yum China Battles McDonald s in China 285 Control Systems for Global Operations 294 266 Government Influences on Strategic Implementation 266 Conclusion 285 Organizing to Be Global, Act Local 282 283 Under the Lens Unilever Backs Down on Plan to Move Headquarters from UK 284 296 Evaluation Variables across Countries 297 Conclusion 297 Summary of Key Points Questions 298 · Discussion 298 · Application Exercises Experiential Exercises 298 · 299 CASE STUDY: Alliances Are More Crucial Than Ever for Automakers Survival, but Can They Work Together? 299 Endnotes 300 Comprehensive Cases Case 5 Amazon.com in China: Can Elaine Chang Crack the Chinese Market? PC3-I Case 6 Souq.com and the Battle for the Future of E-Commerce in the MENA Region PC3-I5 Case 7 Coming to America: A Successful Japanese Acquisition
in Global Business PC3-25
9 CONTENTS PART 4 Managing Global Human Resources 303 344 Knowledge Transfer Global Management Teams Virtual Global Teams Chapter 9 International Human Resource Management 304 346 346 Management in Action The Emergence of a Virtual Multinational Enterprise 348 Managing Transnational Teams 349 Opening Profile: Staffing Company Operations 304 The Role of IHRM in Global Strategy Implementation 306 Staffing for Global Operations 308 The Role ofWomen in International Management 351 Working within Local Labor Relations Systems 354 Under the Lens Tata s Staffing Challenges in the United States 310 Managing Expatriates 314 Under the Lens German Manufacturer to Close Two UK Plants 354 Expatriate Selection Organized Labor around the World 315 Expatriate Performance Management 316 Adapting to Local Industrial Relations Systems 358 Comparative Management in Focus Expatriate Performance Management Practices: Samples from Five Countries 318 USMCA and Labor Relations in Mexico 359 Comparative Management in Focus Labor Relations in Germany Conclusion 361 319 Expatriate Training and Development 320 Cross-Cultural Training Training Techniques Summary of Key Points Questions 322 Endnotes Chapter 11 Training Priorities for E-Business Development 330 Compensating HCNs 331 · Discussion 33 I · Application Exercises Experiential Exercises Motivating and Leading 367 Opening Profile: Emirates Tim Clark: Leading through Thick and Thin 367 Motivating 368 Cross-Cultural Research on Motivation 369 330 331 Summary of Key Points Questions 364 327 Management in Action Starbucks Java Style Helps to
Recruit, Train, and Retain Local Managers in China 328 Conclusion 362 · 362 CASE STUDY: Singapore Relocation Secured with an Ice Cream and a Low Tax Rate 363 325 Training and Compensating Host-Country Nationals 327 Training HCNs 359 361 · Discussion 362 · Application Exercises Experiential Exercise 322 Compensating Expatriates 355 Convergence versus Divergence in Labor Systems 357 Under the Lens Expatriate Employees Struggle to Readjust to Old Lives 316 Global Team Performance Management 354 The Impact of Unions on Businesses The Meaning of Work 332 · 332 370 The Needs Hierarchy in the International Context 372 CASE STUDY: Kelly s Assignment in Japan 332 Comparative Management in Focus Motivation in Mexico 373 Endnotes Under the Lons Bad Bosses Are Making the UK s Productivity Puzzle Worse 376 335 Chapter 10 Developing Global Managers and Teams ззв Culture and Job Motivation Reward Systems Opening Profile:The Expat Life 338 Expatriate Career Management 340 Preparation, Adaptation, and Repatriation The Role of the Expatriate Spouse 341 342 Under the Lens Should I Stay or Should I Go? Overseas Jobs Demand the Extra Mile 342 Expatriate Retention 343 The Role of Repatriation in Developing a Global Management Cadre 344 377 377 Leading 379 The Global Leader’s Role and Environment 379 Under the Lens Japanese Boards Move to Open Up to Overseas Executives 381 Women in Global Leadership Roles 382 Under the Lens French Companies Lead the Way on Gender Diversity 382 Global Team Leadership 383 The Role of Technology in Leadership 384
10 CONTENTS Cross-Cultural Research on Leadership Comprehensive Cases 384 Case 8 Daimler China: Facing a Media Firestorm PC4-1 Management in Action Leadership in a Digital World 385 Case 9 Cirque du Soleil’s Global Human Resource Management Practices PC4-5 Contingency Leadership: The Culture Variable 386 The GLOBE Project Earlier Leadership Research Conclusion Integrative Term Project 388 Case 10 IKEA’s Challenges in Russia 390 · Discussion 391 · 391 CASE STUDY: How to Bring Cross-Cultural Teams Together 391 393 IC-I Integrative Case 391 · Application Exercises Experiential Exercises Endnotes Integrative Section ic-i 390 Summary of Key Points Questions PART 5 386 Glossary Index 396 400 PCS-1
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| adam_txt |
Brief Contents Preface 11 PART 1 Chapter 1 Chapter 2 Understanding the Business Landscape Facing Global Managers 19 Evaluating the Global Business Environment 20 Corporate Social Responsibility, Ethics, and Sustainability 61 Comprehensive Cases Case 1 Way? Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the PC 1-І Case 2 Glory? PART 2 Chapter 3 Chapter 4 Chapter 5 ‘Enrich Not Exploit’: Can New CSR Strategy Help Body Shop Regain PC 1-13 ■ · Managing across Cultures 93 How Cultural Factors Affect Management 94 Cross-Cultural Communication 134 Decision-Making and Negotiating across Cultures 170 Comprehensive Cases Case 3 Case 4 PART3 Chapter 6 Chapter 7 Chapter 8 Cross-Cultural Challenges for a Singaporean Expatriate in Zurich PC2-1 Anuj Pathak Returns to India PC2-5 Strategic Planning and Implementation for Cross-Border Operations 201 Developing Strategy 202 Implementing Strategy 246 Organizing for Global Operations 275 Comprehensive Cases Case 5 Amazon.com in China: Can Elaine Chang Crack the Chinese Market? PC3-1 Case 6 Souq.com and the Battle for the Future of E-Commerce in the MENA Region PC3-I5 Case 7 Coming to America: A Successful Japanese Acquisition in Global Business PC3-25 PART 4 Chapter 9 Chapter 10 Chapter 11 Managing Global Human Resources зоз 304 International Human Resource Management Developing Global Managers and Teams 338 Motivating and Leading 367 Comprehensive Cases Case 8 Case 9 PART 5 Daimler China: Facing a Media Firestorm PC4-I Cinque du Soleil’s Global Human Resource Management Practices PC4-5 Integrative Section ic-i Integrative Term
Project IC-I Integrative Case Case 10 4 IKEA’s Challenges in Russia PC5-I
Contents Preface Collaboration 11 53 Knowledge Application/Analysis PART I Understanding the Business Landscape Facing Global Managers 19 Conclusion Evaluating the Global Business Environment 20 Globalization 55 · 55 CASE STUDY: The European Union versus Indonesia: An Uncomfortable Trade War 56 22 Endnotes 22 57 23 Global Trends Globalization and Emerging Markets Backlash against Globalization 23 Chapter 2 24 Effects of Institutions on Global Trade 26 Effects of Globalization on Corporations 26 Small and Medium-Sized Enterprises (SMEs) The Globalization of Human Capital 27 28 Under the Lens South-East Asia Wakes Up to Power of Corporate Competition 33 Other Regions in the World 39 Economic Risk 43 Management in Action "Impact Beyond Numbers"—GoodWeave's Global Solution to Child Labor 72 44 45 Bribery 47 Other Regulatory Issues 47 The Globalization of Information Technology Management In Action Google to Set Up German Team to Tackle Privacy and Safety Issues 50 50 Developing Skills to Enhance Your Career 52 Communication 52 Critical Thinking 53 76 Under the Lens SAP Alerts US to South Africa Kickback Allegations 77 47 The Technological Environment Global E-Business 73 Ethics in Global Management The Legal Environment 46 Contract Law 69 Comparative Management in Focus Doing Business in China— Censorship, Human Rights, and the Challenge for Multinationals 69 44 Managing Terrorism Risk 66 MNC Responsibility toward Human Rights 41 42 Managing Political Risk 62 CSR: Global Consensus or Regional Variation? 65 Under the Lens Speciality Products, Support and Shared Value are Key to
Success : India 66 The Political and Economic Environment 41 Political Risk Assessment Opening Profile: Samsung Finally Apologises to Its Workers around the World Struck Down by Disease 61 From CSR to Shared Value? Comparative Management in Focus China Loses Its Allure 34 The Global Manager’s Role Corporate Social Responsibility, Ethics, and Sustainability 61 The Social Responsibility of MNCs 29 Regional Trading Blocs Political Risk 54 · Discussion 55 · Application Exercises Experiential Exercise Opening Profile: Businesses Battle Brexit Bureaucracy 20 The Global Business Environment 53 53 Summary of Key Points Questions Chapter I 53 Business Ethics/Social Responsibility Ethics in Uses of Technology 49 Making the Right Decision 78 79 Under the Lens Volkswagen under the Spotlight 80 Managing Interdependence 81 Foreign Subsidiaries in the United States 81 Managing Subsidiary-Host Country Interdependence 82 Managing Environmental Interdependence and Sustainability 84 5
б CONTENTS Implementing Sustainability Strategies Conclusion 86 87 127 Summary of Key Points 87 · Discussion Questions 88 · Application Exercises 88 · Experiential Exercise 89 Summary of Key Points 128 · Discussion Questions 128 · Application Exercises 128· Experiential Exercises 129 CASE STUDY: Facebook Faces Fresh Probe after Photo Leak 89 CASE STUDY: An Australian Manager in an American Company 129 Endnotes 90 Endnotes Comprehensive Cases Case I Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the Way? PCI-1 Case 2 ‘Enrich Not Exploit': Can New CSR Strategy Help Body Shop Regain Glory? PC I-13 PART 2 127 Chinese Family Small Businesses Conclusion 93 Chapter 3 How Cultural Factors Affect Management 94 Opening Profile:TikTok: Paving the Way for Short Video-Making Apps in India 94 Culture and Its Effects on Organizations 96 96 Organizational Culture 97 98 Influences on National Culture Cultural Value Dimensions 103 109 Cultural Variables in the Communication Process 139 Under the Lens Communicating in India—Language, Culture, Customs, and Etiquette 140 Second Language Use 147 149 153 Management in Action A Guide to (Mis)communication 154 Communication Channels 110 Critical Operational Value Differences I 11 113 Under the Lens Seoul Fights Back against Workaholic Culture: Labour Law 114 Management In Action A Cultural Revolution Is Changing India, One Open-Plan Office at a Time: Office Life Modernisation 115 Developing Cultural Profiles 116 Comparative Management in Focus Profiles in Culture—Japan, Germany, Latin America 117 Culture and Management Styles around
the World 122 Under the Lens Doing Business in Brazil—Language, Culture, Customs, and Etiquette 122 125 139 The GLOBE Project Comparative Management in Focus Communicating with Arabs 105 Trompenaars’s Value Dimensions Saudi Arabia 139 Trust in the Digital Age Context 105 The Internet and Culture 137 137 Trust in Communication Under the Lens Communicating Italian Style 150 103 Project GLOBE Cultural Dimensions Consequence or Cause? Cultural Noise in the Communication Process 137 Nonverbal Communication 101 Under the Lens Religion and the Workplace 101 Hofstede's Value Dimensions 134 Opening Profile: The Impact of Social Media on Global Business 134 The Communication Process 136 Under the Lens Native English Speakers Must Learn How They Come Across 148 Culture’s Effects on Management Cultural Clusters Chapter 4 Cross-Cultural Communication The Culture-Communication Link Managing across Cultures Societal Culture 132 155 158 Information Technology: Going Global and Acting Local 159 Managing Cross-Cultural Communication 160 Developing Cultural Sensitivity Careful Encoding 161 Selective Transmission Careful Decoding of Feedback Follow-Up Actions Conclusion 160 161 162 162 163 Summary of Key Points 163 · Discussion Questions 164 · Application Exercises • Experiential Exercise 164 164 CASE STUDY: Italy’s D G in China: Fashion Show Canceled in Shanghai Following Scandal 164 Endnotes 167
7 CONTENTS Chapter 5 Decision-Making and Negotiating across Cultures no Opening Profile: Hitachi Looks for Deal with ABB on Power Grids Business 170 Negotiation 171 The Negotiation Process 172 Stage One: Preparation Negotiating Teams Opening Profile: SHEIN: Conquering Global Fashion through Social Media 202 Reasons for Going international 205 172 Reactive Reasons Stage Two: Relationship Building 174 Proactive Reasons 175 Challenges When Going International Stage Five: Concessions and Agreement 176 Strategic Formulation Process Steps in Developing Strategies Understanding Negotiation Styles 176 179 i 80 Approaches to World Markets 183 Using E-Business for Global Expansion 187 Strategic Planning for Emerging Markets 234 Under the Lens Ryanair Secures UK Licence in Preparation for No-Deal Brexit 188 Management in Action Spotify’s Plan to Beat Apple: Sign the Rest of the World 190 191 Management in Action Strategic Planning for Emerging Markets 235 Under the Lens Revolut's Russian Founder Stirs Up Lithuania’s Fintech Debate 236 Step 6. Decide on Strategy 238 Foreign Direct Investment Decisions under High Uncertainty ■ 238 Conclusion Summary of Key Points Summary of Key Points The Influence of Culture on Strategic Choices 239 194 · Discussion 194 · Application Exercises 236 Timing Entry and Scheduling Expansions Comparative Management in Focus Decision Making in Japanese Companies 192 Conclusion 193 194 Questions 239 240 · Discussion 240 · Application Exercises Experiential Exercises • Experiential Exercises: Multicultural Negotiations 226 Step 5. Evaluate Entry Strategy
Alternatives 228 187 Approaches to Decision Making 223 225 Transnational Strategies The Influence of Culture on Decision Making 188 Questions 219 220 Step 4. Evaluate Global and International Strategic Alternatives 223 Comparative Management in Focus Negotiating with the Chinese 183 Context in Negotiations 217 Step 3. Analyze Internal Factors 182 Managing Conflict Resolution 214 215 Porter's Five Forces Industry-Based Model Using the Internet to Support Negotiations 182 Decision Making Step 2. Assess External Environment Competitive Analysis 180 Dealing with Translators 212 213 214 Step I. Establish Mission and Objectives Successful Negotiators around the World Managing Negotiation 208 Comparative Managementin Focus Global Companies Take Advantage of Growth Opportunities in Africa 209 Stage Three: Exchanging Task-Related Information 175 Comparing Profiles 205 Management in Action Why Dyson Is Shifting Its HQ to Singapore 206 173 174 Stage Four: Persuasion Strategic Planning and Implementation for Cross-Border Operations 201 Chapter 6 Developing Strategy 202 172 Variables in the Negotiation Process Nontask Sounding PART 3 240 · 241 CASE STUDY: The Netherlands Surprises 195 EU Rivals in the Race for Brexit Spoils 241 CASE STUDY: Economic Diplomacy: Normalizing Relations between the UAE and Israel 196 Endnotes 242 Chapter 7 Implementing Strategy Comprehensive Cases 246 Opening Profile: Deal with Ericsson Signals a Shift in Malaysia’s 5G Strategic Alliances 246 Case 3 Cross-Cultural Challenges for Strategic Alliances Endnotes 197 a Singaporean Expatriate in Zurich PC2-I Case 4
Anuj Pathak Returns to India Joint Ventures 247 248 Non-equity Strategic Alliances PC2-5 Global Strategic Alliances 249 249
8 CONTENTS Globa) and Cross-Border Alliances: Motivations and Benefits 250 Challenges in Implementing Global Alliances 251 Implementing Alliances between SMEs and MNCs 253 Guidelines for Successful Alliances 253 Implementing Strategy 254 Comparative Management in Focus Jointventures in the Russian Federation 255 257 Implementing Strategies for SMEs Under the Lens Breaking Down Barriers for Small or Medium-Sized Enterprises (SMEs) 258 Implementing a Global Sourcing Strategy: From 259 Offshoring to Next-Shoring? Under the Lens Ford to Use Blockchain in Pilot to Trace Cobalt Mined in Congo 261 Implementing Strategies for Emerging Economy Firms 261 Challenges in Implementing Strategies in Emerging Markets 262 Management in Action Infosys's Path from Emerging Start-up to Emerging MNC 263 Managing the Firm’s Performance in International Jointventures 264 Knowledge Management in IJVs 269 · Discussion 270 · Application Exercises Organizing for Global Operations 275 Opening Profile: UNIQLO’s Business Model and Organizational Strategy for Global Expansion 275 Organizational Structure 276 Evolution and Change in MNC Organizational Structures 276 278 Management in Action Volkswagen Makes Sweeping Changes to Management and Structure 280 Organizing for Globalization Dual Headquarters 288 Organizational Structure in the Digital Economy 288 Platform-Based teaming 289 Centralization and Decentralization 289 Changing Role of the Headquarters 289 Digital Organizational Readiness 289 The Global E-Corporation Network Structure 290 The Transnational Corporation (TNC) Network Structure 290 Choice
of Organizational Form 291 Organizational Change and Design Variables 292 The Role of Information Systems 270 272 Integrated Global Structures Business Groups 295 295 The Appropriateness of Monitoring and Reporting Systems 296 269 • Experiential Exercise 270 Chapter 8 287 Comparative Management in Focus Changing Organizational Structures of Emerging Market Companies 287 Indirect Coordinating Mechanisms CASE STUDY: German Brands PUMA and adidas Compete to Win Sportswear Footfall in India 271 Endnotes 286 Teams as a Global-Local Structure Managing Effective Monitoring Systems 296 E-Commerce Impact on Strategy Implementation 269 Summary of Key Points Emergent Structural Forms Direct Coordinating Mechanisms Cultural Influences on Strategic Implementation 267 Questions Under the Lens Yum China Battles McDonald's in China 285 Control Systems for Global Operations 294 266 Government Influences on Strategic Implementation 266 Conclusion 285 Organizing to Be Global, Act Local 282 283 Under the Lens Unilever Backs Down on Plan to Move Headquarters from UK 284 296 Evaluation Variables across Countries 297 Conclusion 297 Summary of Key Points Questions 298 · Discussion 298 · Application Exercises Experiential Exercises 298 · 299 CASE STUDY: Alliances Are More Crucial Than Ever for Automakers' Survival, but Can They Work Together? 299 Endnotes 300 Comprehensive Cases Case 5 Amazon.com in China: Can Elaine Chang Crack the Chinese Market? PC3-I Case 6 Souq.com and the Battle for the Future of E-Commerce in the MENA Region PC3-I5 Case 7 Coming to America: A Successful Japanese Acquisition
in Global Business PC3-25
9 CONTENTS PART 4 Managing Global Human Resources 303 344 Knowledge Transfer Global Management Teams Virtual Global Teams Chapter 9 International Human Resource Management 304 346 346 Management in Action The Emergence of a Virtual Multinational Enterprise 348 Managing Transnational Teams 349 Opening Profile: Staffing Company Operations 304 The Role of IHRM in Global Strategy Implementation 306 Staffing for Global Operations 308 The Role ofWomen in International Management 351 Working within Local Labor Relations Systems 354 Under the Lens Tata's Staffing Challenges in the United States 310 Managing Expatriates 314 Under the Lens German Manufacturer to Close Two UK Plants 354 Expatriate Selection Organized Labor around the World 315 Expatriate Performance Management 316 Adapting to Local Industrial Relations Systems 358 Comparative Management in Focus Expatriate Performance Management Practices: Samples from Five Countries 318 USMCA and Labor Relations in Mexico 359 Comparative Management in Focus Labor Relations in Germany Conclusion 361 319 Expatriate Training and Development 320 Cross-Cultural Training Training Techniques Summary of Key Points Questions 322 Endnotes Chapter 11 Training Priorities for E-Business Development 330 Compensating HCNs 331 · Discussion 33 I · Application Exercises Experiential Exercises Motivating and Leading 367 Opening Profile: Emirates'Tim Clark: Leading through Thick and Thin 367 Motivating 368 Cross-Cultural Research on Motivation 369 330 331 Summary of Key Points Questions 364 327 Management in Action Starbucks' Java Style Helps to
Recruit, Train, and Retain Local Managers in China 328 Conclusion 362 · 362 CASE STUDY: Singapore Relocation Secured with an Ice Cream and a Low Tax Rate 363 325 Training and Compensating Host-Country Nationals 327 Training HCNs 359 361 · Discussion 362 · Application Exercises Experiential Exercise 322 Compensating Expatriates 355 Convergence versus Divergence in Labor Systems 357 Under the Lens Expatriate Employees Struggle to Readjust to Old Lives 316 Global Team Performance Management 354 The Impact of Unions on Businesses The Meaning of Work 332 · 332 370 The Needs Hierarchy in the International Context 372 CASE STUDY: Kelly's Assignment in Japan 332 Comparative Management in Focus Motivation in Mexico 373 Endnotes Under the Lons Bad Bosses Are Making the UK's Productivity Puzzle Worse 376 335 Chapter 10 Developing Global Managers and Teams ззв Culture and Job Motivation Reward Systems Opening Profile:The Expat Life 338 Expatriate Career Management 340 Preparation, Adaptation, and Repatriation The Role of the Expatriate Spouse 341 342 Under the Lens Should I Stay or Should I Go? Overseas Jobs Demand the Extra Mile 342 Expatriate Retention 343 The Role of Repatriation in Developing a Global Management Cadre 344 377 377 Leading 379 The Global Leader’s Role and Environment 379 Under the Lens Japanese Boards Move to Open Up to Overseas Executives 381 Women in Global Leadership Roles 382 Under the Lens French Companies Lead the Way on Gender Diversity 382 Global Team Leadership 383 The Role of Technology in Leadership 384
10 CONTENTS Cross-Cultural Research on Leadership Comprehensive Cases 384 Case 8 Daimler China: Facing a Media Firestorm PC4-1 Management in Action Leadership in a Digital World 385 Case 9 Cirque du Soleil’s Global Human Resource Management Practices PC4-5 Contingency Leadership: The Culture Variable 386 The GLOBE Project Earlier Leadership Research Conclusion Integrative Term Project 388 Case 10 IKEA’s Challenges in Russia 390 · Discussion 391 · 391 CASE STUDY: How to Bring Cross-Cultural Teams Together 391 393 IC-I Integrative Case 391 · Application Exercises Experiential Exercises Endnotes Integrative Section ic-i 390 Summary of Key Points Questions PART 5 386 Glossary Index 396 400 PCS-1 |
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| author | Deresky, Helen Miller, Stewart R. |
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| bvnumber | BV048219744 |
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| ctrlnum | (OCoLC)1344249065 (DE-599)KXP1699746605 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | Tenth edition, global edition |
| format | Book |
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| id | DE-604.BV048219744 |
| illustrated | Illustrated |
| index_date | 2024-07-03T19:50:26Z |
| indexdate | 2024-07-10T09:32:22Z |
| institution | BVB |
| isbn | 9781292430362 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033600490 |
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| publishDate | 2023 |
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| publisher | Pearson |
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| spelling | Deresky, Helen Verfasser (DE-588)135715989 aut International management managing across borders and cultures : text and cases Helen Deresky, Stewart R. Miller Tenth edition, global edition Harlow Pearson [2023] 408 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Literaturangaben Multinationales Unternehmen (DE-588)4075092-9 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Internationales Management (DE-588)4114040-0 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Internationales Management (DE-588)4114040-0 s DE-604 Multinationales Unternehmen (DE-588)4075092-9 s Management (DE-588)4037278-9 s Interkulturelles Management (DE-588)4343519-1 s Miller, Stewart R. Verfasser (DE-588)171750713 aut Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033600490&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Deresky, Helen Miller, Stewart R. International management managing across borders and cultures : text and cases Multinationales Unternehmen (DE-588)4075092-9 gnd Interkulturelles Management (DE-588)4343519-1 gnd Internationales Management (DE-588)4114040-0 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4075092-9 (DE-588)4343519-1 (DE-588)4114040-0 (DE-588)4037278-9 |
| title | International management managing across borders and cultures : text and cases |
| title_auth | International management managing across borders and cultures : text and cases |
| title_exact_search | International management managing across borders and cultures : text and cases |
| title_exact_search_txtP | International management managing across borders and cultures : text and cases |
| title_full | International management managing across borders and cultures : text and cases Helen Deresky, Stewart R. Miller |
| title_fullStr | International management managing across borders and cultures : text and cases Helen Deresky, Stewart R. Miller |
| title_full_unstemmed | International management managing across borders and cultures : text and cases Helen Deresky, Stewart R. Miller |
| title_short | International management |
| title_sort | international management managing across borders and cultures text and cases |
| title_sub | managing across borders and cultures : text and cases |
| topic | Multinationales Unternehmen (DE-588)4075092-9 gnd Interkulturelles Management (DE-588)4343519-1 gnd Internationales Management (DE-588)4114040-0 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Multinationales Unternehmen Interkulturelles Management Internationales Management Management |
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