Service management: operations, strategy, information technology
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
[2023]
|
| Edition: | tenth edition, international student edition is for use outside of the U.S. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | xix, 524 Seiten Illustrationen, Diagramme |
| ISBN: | 9781265075538 9781264098354 1265075530 |
Staff View
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Record in the Search Index
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| adam_text |
Brief Contents PART ONE Understanding Services 1 1 2 12 13 The Service Economy 3 Service Strategy 27 Managing Waiting Lines 328 Capacity Planning and Queuing Models 350 Supplement: Computer Simulation 375 PART FOUR PART TWO Designing the Service Enterprise 58 3 4 5 6 7 8 New Service Development 60 The Service Encounter 88 Supporting Facility and Process Flows 111 Service Quality 141 Process Improvement 178 Supplement: Data Envelopment Analysis (DEA) 201 Service Facility Location 212 PART THREE Managing Service Operations 241 9 10 11 Service Supply Relationships 243 Globalization of Services 270 Managing Capacity and Demand 291 Quantitative Models for Service Management 396 14 15 16 Forecasting Demand for Services 398 Managing Service Inventory 424 Managing Service Projects 461 APPENDIX A В C D Areas of Standard Normal Distribution 498 Uniformly Distributed Random Numbers [0, 1] 500 Values of Lq for the M/M/c Queuing Model 501 Equations for Selected Queuing Models 504 NAME INDEX 510 SUBJECT INDEX 513 |
| adam_txt |
Brief Contents PART ONE Understanding Services 1 1 2 12 13 The Service Economy 3 Service Strategy 27 Managing Waiting Lines 328 Capacity Planning and Queuing Models 350 Supplement: Computer Simulation 375 PART FOUR PART TWO Designing the Service Enterprise 58 3 4 5 6 7 8 New Service Development 60 The Service Encounter 88 Supporting Facility and Process Flows 111 Service Quality 141 Process Improvement 178 Supplement: Data Envelopment Analysis (DEA) 201 Service Facility Location 212 PART THREE Managing Service Operations 241 9 10 11 Service Supply Relationships 243 Globalization of Services 270 Managing Capacity and Demand 291 Quantitative Models for Service Management 396 14 15 16 Forecasting Demand for Services 398 Managing Service Inventory 424 Managing Service Projects 461 APPENDIX A В C D Areas of Standard Normal Distribution 498 Uniformly Distributed Random Numbers [0, 1] 500 Values of Lq for the M/M/c Queuing Model 501 Equations for Selected Queuing Models 504 NAME INDEX 510 SUBJECT INDEX 513 |
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| discipline | Wirtschaftswissenschaften |
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| edition | tenth edition, international student edition is for use outside of the U.S. |
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| index_date | 2024-07-03T19:47:58Z |
| indexdate | 2025-02-20T07:04:07Z |
| institution | BVB |
| isbn | 9781265075538 9781264098354 1265075530 |
| language | English |
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| physical | xix, 524 Seiten Illustrationen, Diagramme |
| publishDate | 2023 |
| publishDateSearch | 2023 |
| publishDateSort | 2023 |
| publisher | McGraw-Hill |
| record_format | marc |
| spellingShingle | Bordoloi, Sanjeev K. Fitzsimmons, James A. Fitzsimmons, Mona J. Service management operations, strategy, information technology Management (DE-588)4037278-9 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4012181-1 |
| title | Service management operations, strategy, information technology |
| title_auth | Service management operations, strategy, information technology |
| title_exact_search | Service management operations, strategy, information technology |
| title_exact_search_txtP | Service management operations, strategy, information technology |
| title_full | Service management operations, strategy, information technology Sanjeev Bordoloi (Associate Professor of Operations Management, University of St. Thomas, Minnesota), James A. Fitzsimmons (Seay Professor of Business Emeritus, University of Texas at Austin), Mona J. Fitzsimmons |
| title_fullStr | Service management operations, strategy, information technology Sanjeev Bordoloi (Associate Professor of Operations Management, University of St. Thomas, Minnesota), James A. Fitzsimmons (Seay Professor of Business Emeritus, University of Texas at Austin), Mona J. Fitzsimmons |
| title_full_unstemmed | Service management operations, strategy, information technology Sanjeev Bordoloi (Associate Professor of Operations Management, University of St. Thomas, Minnesota), James A. Fitzsimmons (Seay Professor of Business Emeritus, University of Texas at Austin), Mona J. Fitzsimmons |
| title_short | Service management |
| title_sort | service management operations strategy information technology |
| title_sub | operations, strategy, information technology |
| topic | Management (DE-588)4037278-9 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| topic_facet | Management Dienstleistungsbetrieb |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033587578&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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Indexes
THWS Schweinfurt Zentralbibliothek Lesesaal
| Call Number: |
2000 QQ 250 B729(10) |
|---|---|
| Copy 1 | ausleihbar Available Place a Hold |