Information technology-enabled global customer service:
For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. On...
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| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hershey, Pa
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
c2003
|
| Subjects: | |
| Online Access: | DE-898 DE-706 DE-1050 DE-1049 DE-83 Volltext |
| Summary: | For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. This title combines theoretical consideration and practical experiences in implementing new customer service models |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | 1 Online-Ressource (electronic texts (ii, 288 p. ill.)) digital files |
| DOI: | 10.4018/978-1-59140-048-6 |
Staff View
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| 650 | 4 | |a International business enterprises |x Communication systems |x Management | |
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| 650 | 4 | |a Internet | |
| 650 | 4 | |a Intranets (Computer networks) | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Information resources management | |
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Record in the Search Index
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| dewey-full | 658.8/12/0285 |
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| dewey-ones | 658 - General management |
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| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
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| id | DE-604.BV047945256 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T19:36:12Z |
| indexdate | 2024-08-23T01:08:46Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033326686 |
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| physical | 1 Online-Ressource (electronic texts (ii, 288 p. ill.)) digital files |
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| publishDate | 2003 |
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| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) |
| record_format | marc |
| spelling | Information technology-enabled global customer service [edited by] Tapio Reponen Hershey, Pa IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) c2003 1 Online-Ressource (electronic texts (ii, 288 p. ill.)) digital files txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. This title combines theoretical consideration and practical experiences in implementing new customer service models Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management Reponen, Tapio ctb https://doi.org/10.4018/978-1-59140-048-6 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Information technology-enabled global customer service Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management |
| title | Information technology-enabled global customer service |
| title_auth | Information technology-enabled global customer service |
| title_exact_search | Information technology-enabled global customer service |
| title_exact_search_txtP | Information technology-enabled global customer service |
| title_full | Information technology-enabled global customer service [edited by] Tapio Reponen |
| title_fullStr | Information technology-enabled global customer service [edited by] Tapio Reponen |
| title_full_unstemmed | Information technology-enabled global customer service [edited by] Tapio Reponen |
| title_short | Information technology-enabled global customer service |
| title_sort | information technology enabled global customer service |
| topic | Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management |
| topic_facet | Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management |
| url | https://doi.org/10.4018/978-1-59140-048-6 |
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