Information technology-enabled global customer service:
For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. On...
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
c2003
|
| Schlagworte: | |
| Online-Zugang: | DE-898 DE-706 DE-1050 DE-1049 DE-83 URL des Erstveröffentlichers |
| Zusammenfassung: | For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. This title combines theoretical consideration and practical experiences in implementing new customer service models |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (electronic texts (ii, 288 p. ill.)) digital files |
| DOI: | 10.4018/978-1-59140-048-6 |
Internformat
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| 245 | 1 | 0 | |a Information technology-enabled global customer service |c [edited by] Tapio Reponen |
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| 500 | |a Includes bibliographical references and index | ||
| 520 | |a For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. This title combines theoretical consideration and practical experiences in implementing new customer service models | ||
| 650 | 4 | |a Customer services |x Technological innovations |x Management | |
| 650 | 4 | |a International business enterprises |x Communication systems |x Management | |
| 650 | 4 | |a Electronic commerce | |
| 650 | 4 | |a Internet | |
| 650 | 4 | |a Intranets (Computer networks) | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Information resources management | |
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Datensatz im Suchindex
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| building | Verbundindex |
| bvnumber | BV047945256 |
| collection | ZDB-1-IGE ZDB-98-IGB |
| ctrlnum | (ZDB-1-IGE)068997191 (OCoLC)1312696478 (DE-599)BVBBV047945256 |
| dewey-full | 658.8/12/0285 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12/0285 |
| dewey-search | 658.8/12/0285 |
| dewey-sort | 3658.8 212 3285 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.4018/978-1-59140-048-6 |
| format | Electronic eBook |
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| id | DE-604.BV047945256 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T19:36:12Z |
| indexdate | 2024-08-23T01:08:46Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033326686 |
| oclc_num | 1312696478 |
| open_access_boolean | |
| owner | DE-898 DE-BY-UBR DE-706 DE-1050 DE-1049 DE-83 |
| owner_facet | DE-898 DE-BY-UBR DE-706 DE-1050 DE-1049 DE-83 |
| physical | 1 Online-Ressource (electronic texts (ii, 288 p. ill.)) digital files |
| psigel | ZDB-1-IGE ZDB-98-IGB ZDB-98-IGB TUB_EBS_IGB |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) |
| record_format | marc |
| spelling | Information technology-enabled global customer service [edited by] Tapio Reponen Hershey, Pa IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) c2003 1 Online-Ressource (electronic texts (ii, 288 p. ill.)) digital files txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. This title combines theoretical consideration and practical experiences in implementing new customer service models Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management Reponen, Tapio ctb https://doi.org/10.4018/978-1-59140-048-6 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Information technology-enabled global customer service Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management |
| title | Information technology-enabled global customer service |
| title_auth | Information technology-enabled global customer service |
| title_exact_search | Information technology-enabled global customer service |
| title_exact_search_txtP | Information technology-enabled global customer service |
| title_full | Information technology-enabled global customer service [edited by] Tapio Reponen |
| title_fullStr | Information technology-enabled global customer service [edited by] Tapio Reponen |
| title_full_unstemmed | Information technology-enabled global customer service [edited by] Tapio Reponen |
| title_short | Information technology-enabled global customer service |
| title_sort | information technology enabled global customer service |
| topic | Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management |
| topic_facet | Customer services Technological innovations Management International business enterprises Communication systems Management Electronic commerce Internet Intranets (Computer networks) Information technology Management Information resources management |
| url | https://doi.org/10.4018/978-1-59140-048-6 |
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