APA (7th ed.) Citation

Reponen, T. (2003). Information technology-enabled global customer service. IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA). https://doi.org/10.4018/978-1-59140-048-6

Chicago Style (17th ed.) Citation

Reponen, Tapio. Information Technology-enabled Global Customer Service. Hershey, Pa: IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2003. https://doi.org/10.4018/978-1-59140-048-6.

MLA (9th ed.) Citation

Reponen, Tapio. Information Technology-enabled Global Customer Service. IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2003. https://doi.org/10.4018/978-1-59140-048-6.