Social media and crisis communication:
Saved in:
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York ; London
Routledge
2022
|
| Edition: | Second edition |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | xxv, 406 Seiten Illustrationen, Diagramme |
| ISBN: | 9780367489007 9780367488994 |
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| adam_text | CONTENTS List of Figures List of Tables List of Contributors . Introduction x xi xii 1 Yan fin and Lucinda Austin SECTION I Overview of Social Media Research in Crisis Communication 1 Social Media and Crisis Communication (SMCC) Research in a Global Context: An Updated Review and Critique 5 7 Yang Cheng, Tomeeka Spruill, and Cheyenne Dalton 2 Current Issues of Social Media and Crisis Communication 20 Itsaso Manias-Muñoz and Bryan H. Reber SECTION II Current Issues of Social Media 3 Ethical and Legal Principles for the Practitioner: Consumers, Organizations, and Platforms S3 35 Taylor S. Voges and fonathan Peters 4 Corporate Social Responsibility and Crisis Seoyeon Kim and Lucinda Austin 48
vi Contents 5 Online Activism and A Conceptual Typology of Public Relations Activist Roles Melissa D. Dodd, Dean Mundy; and Eve R. Heffron SECTION III Foundations and Frameworks SECTION lll-A Foundations and Frameworks: Organizational Approaches and Considerations 6 Organizational Purpose, Culture, Crisis Leadership, and Social Media LaShonda L. Eaddy, Karla K. Gower, and Bryan H. Reber 7 Social Media Influences in Crisis: Providing Counsel on Instagram Augustine Pang, Debbie Lee, Gindelin Low, and Valerie Hum 8 The Importance of Authenticity in Organizational Crisis Communication Via Social Media Ап-Sofie Claeys and Amelie De Waele SECTION lll-B Foundations and Frameworks: Audience-Oriented Approaches and Considerations 9 Paracrisis and Crisis: Guidance from Situational Crisis Communication Theory Feifei Chen, W. Timothy Coombs, and Sherry J. Holladay 10 Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication Toni G.L.A. van der Meer and Yan Jin 11 Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model Xuerong Lu, Yen-I Lee, Yan Jin, Lucinda Austin, and LaShonda L. Eaddy
Contents vii SECTION т-с Foundations and Frameworks: Characteristics and Types of Social Media 155 12 Social Media Platforms and Broader Participation in Crisis Communication 156 Keri К. Stephens and Brett W. Robertson 13 Visual Crisis Communication: A Social Semiotic Approach to Visual Dialogues on Social Media 168 Silvia Ravazzani and Carmen Daniela Maier 14 New Technology, Big Data, and Artificial Intelligence 180 W. Scott Guthrie and John Rich ■ 15 Dark Social Influencer Engagement in Brand Communication 193 Jason Shi-yang Lim, Claresta Si Ya Yeo, Weihui Leow, Xian Hui Ng, and Augustine Pang SECTION IV Areas of Application 209 SECTION IV-A Areas of Application: Corporate 209 16 Corporate Case Chapter: It’s War: The New Dilemma for Corporations and Social Issues 211 Richard Levick 17 Social Media and the Role of Internal Communication for Crisis Prevention and Management 215 Silvia Ravazzani and Alessandra Mazzei 18 Factors Influencing Crisis Arena Crossovers: The Apple iPhone #ChargeGate Case Mark Badham, Matias Lievonen, and Vilma Luoma-aho 226
ѵШ Contents SECTION IV-B Areas of Application:Nonprofit 238 19 Nonprofit Case Chapter: PETA’S Crisis History: A Case Study Logan White 239 20 PhilanthropicCrisisCommunication Brooke W. McKeever and Minhee Choi 21 Advancing Research on Crisis Communication and Religion Jordan Morehouse and Cylor Spaulding 245 256 SECTION IV-C Areas of Application: Health and Political 22 Health Case Chapter: Influencer Crisis Communication During the COVID-19 Pandemic: @KatieMCrenshaw Marilyn Broggi 23 Opportunities for Instructional Crisis Communication Through Social Media: Communicating Self-Protective Actions for Food Safety during the COVID-19 Pandemic Rodrigo Soares, Silvia Dumitrescu, Tamika Sims, Timothy L. Sellnow, Deanna D. Sellnow, and Matthew W. Seeger 24 Political Case Chapter: Political Pivot: Framing the COVID-19 #GoVAXMaryland Campaign in Social Media Heather Davis Epkins 267 268 273 285 25 Navigating Political Scandal and Reputation Crisis in Social Media Joseph Watson, Jr. andJames D. Firth 292 26 iScotland: Crises, the Integrated Model ofActivism, and Twitter Audra Diers-Lawson 301
Contents Ix SECTION IV-D Areas of Application: Sport 27 Sport Case Chapter: A Crisis of Cool: Baseball’s Race against Time 313 314 Vince Benigni and Lance Porter 28 Recognizing their Power: How Athletes Have Utilized Social Media to Influence Crisis Communication Decisions During COVID-19 318 Natalie Brown-Devlin and Hayoung Sally Lím 29 Rallying the Fans: Fanship-Driven Sport Crisis Communication on Social Media 329 Jennifer L. Harker and W. Timothy Coombs SECTION IV֊E Areas of Application: Disaster 342 30 Disaster Case Chapter: Silence is Not Golden: Social Media Lessons from Puerto Rico 343 Rebecca Fuller Beeler 31 Natural Disaster Preparedness, Response, and Recovery Crisis Communication 348 Wenlin Liu and Lan Ni 32 The Social Functions of Idle Alerts 360 Hamilton Bean and Amy A. Hasinoff SECTION V Emerging Frameworks and Future Directions 371 33 New Theoretical Directions and Frameworks: In Social Media and Crisis Communication Research 373 Finn Frandsen and Winni Johansen 34 Toward More Valid and Transparent Research: A Methodological Review of Social Media and Crisis Communication 386 Xinyan Zhao Index 398
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| adam_txt |
CONTENTS List of Figures List of Tables List of Contributors . Introduction x xi xii 1 Yan fin and Lucinda Austin SECTION I Overview of Social Media Research in Crisis Communication 1 Social Media and Crisis Communication (SMCC) Research in a Global Context: An Updated Review and Critique 5 7 Yang Cheng, Tomeeka Spruill, and Cheyenne Dalton 2 Current Issues of Social Media and Crisis Communication 20 Itsaso Manias-Muñoz and Bryan H. Reber SECTION II Current Issues of Social Media 3 Ethical and Legal Principles for the Practitioner: Consumers, Organizations, and Platforms S3 35 Taylor S. Voges and fonathan Peters 4 Corporate Social Responsibility and Crisis Seoyeon Kim and Lucinda Austin 48
vi Contents 5 Online Activism and A Conceptual Typology of Public Relations Activist Roles Melissa D. Dodd, Dean Mundy; and Eve R. Heffron SECTION III Foundations and Frameworks SECTION lll-A Foundations and Frameworks: Organizational Approaches and Considerations 6 Organizational Purpose, Culture, Crisis Leadership, and Social Media LaShonda L. Eaddy, Karla K. Gower, and Bryan H. Reber 7 Social Media Influences in Crisis: Providing Counsel on Instagram Augustine Pang, Debbie Lee, Gindelin Low, and Valerie Hum 8 The Importance of Authenticity in Organizational Crisis Communication Via Social Media Ап-Sofie Claeys and Amelie De Waele SECTION lll-B Foundations and Frameworks: Audience-Oriented Approaches and Considerations 9 Paracrisis and Crisis: Guidance from Situational Crisis Communication Theory Feifei Chen, W. Timothy Coombs, and Sherry J. Holladay 10 Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication Toni G.L.A. van der Meer and Yan Jin 11 Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model Xuerong Lu, Yen-I Lee, Yan Jin, Lucinda Austin, and LaShonda L. Eaddy
Contents vii SECTION т-с Foundations and Frameworks: Characteristics and Types of Social Media 155 12 Social Media Platforms and Broader Participation in Crisis Communication 156 Keri К. Stephens and Brett W. Robertson 13 Visual Crisis Communication: A Social Semiotic Approach to Visual Dialogues on Social Media 168 Silvia Ravazzani and Carmen Daniela Maier 14 New Technology, Big Data, and Artificial Intelligence 180 W. Scott Guthrie and John Rich ■ 15 Dark Social Influencer Engagement in Brand Communication 193 Jason Shi-yang Lim, Claresta Si Ya Yeo, Weihui Leow, Xian Hui Ng, and Augustine Pang SECTION IV Areas of Application 209 SECTION IV-A Areas of Application: Corporate 209 16 Corporate Case Chapter: It’s War: The New Dilemma for Corporations and Social Issues 211 Richard Levick 17 Social Media and the Role of Internal Communication for Crisis Prevention and Management 215 Silvia Ravazzani and Alessandra Mazzei 18 Factors Influencing Crisis Arena Crossovers: The Apple iPhone #ChargeGate Case Mark Badham, Matias Lievonen, and Vilma Luoma-aho 226
ѵШ Contents SECTION IV-B Areas of Application:Nonprofit 238 19 Nonprofit Case Chapter: PETA’S Crisis History: A Case Study Logan White 239 20 PhilanthropicCrisisCommunication Brooke W. McKeever and Minhee Choi 21 Advancing Research on Crisis Communication and Religion Jordan Morehouse and Cylor Spaulding 245 256 SECTION IV-C Areas of Application: Health and Political 22 Health Case Chapter: Influencer Crisis Communication During the COVID-19 Pandemic: @KatieMCrenshaw Marilyn Broggi 23 Opportunities for Instructional Crisis Communication Through Social Media: Communicating Self-Protective Actions for Food Safety during the COVID-19 Pandemic Rodrigo Soares, Silvia Dumitrescu, Tamika Sims, Timothy L. Sellnow, Deanna D. Sellnow, and Matthew W. Seeger 24 Political Case Chapter: Political Pivot: Framing the COVID-19 #GoVAXMaryland Campaign in Social Media Heather Davis Epkins 267 268 273 285 25 Navigating Political Scandal and Reputation Crisis in Social Media Joseph Watson, Jr. andJames D. Firth 292 26 iScotland: Crises, the Integrated Model ofActivism, and Twitter Audra Diers-Lawson 301
Contents Ix SECTION IV-D Areas of Application: Sport 27 Sport Case Chapter: A Crisis of Cool: Baseball’s Race against Time 313 314 Vince Benigni and Lance Porter 28 Recognizing their Power: How Athletes Have Utilized Social Media to Influence Crisis Communication Decisions During COVID-19 318 Natalie Brown-Devlin and Hayoung Sally Lím 29 Rallying the Fans: Fanship-Driven Sport Crisis Communication on Social Media 329 Jennifer L. Harker and W. Timothy Coombs SECTION IV֊E Areas of Application: Disaster 342 30 Disaster Case Chapter: Silence is Not Golden: Social Media Lessons from Puerto Rico 343 Rebecca Fuller Beeler 31 Natural Disaster Preparedness, Response, and Recovery Crisis Communication 348 Wenlin Liu and Lan Ni 32 The Social Functions of Idle Alerts 360 Hamilton Bean and Amy A. Hasinoff SECTION V Emerging Frameworks and Future Directions 371 33 New Theoretical Directions and Frameworks: In Social Media and Crisis Communication Research 373 Finn Frandsen and Winni Johansen 34 Toward More Valid and Transparent Research: A Methodological Review of Social Media and Crisis Communication 386 Xinyan Zhao Index 398 |
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| spelling | Social media and crisis communication edited by Yan Jin and Lucinda Austin Second edition New York ; London Routledge 2022 xxv, 406 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Communication in crisis management Social media Social Media (DE-588)4639271-3 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Social Media (DE-588)4639271-3 s Krisenmanagement (DE-588)4127374-6 s Kommunikation (DE-588)4031883-7 s DE-604 Austin, Lucinda (DE-588)1141606151 edt Jin, Yan (DE-588)142994367 edt Erscheint auch als Online-Ausgabe 978-1-003-04340-9 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033279292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Social media and crisis communication |
| title_auth | Social media and crisis communication |
| title_exact_search | Social media and crisis communication |
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| title_short | Social media and crisis communication |
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| topic_facet | Communication in crisis management Social media Social Media Krisenmanagement Kommunikation Aufsatzsammlung |
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