Marquez, J. J., & Downey, A. (2016). Library service design: A LITA guide to holistic assessment, insight, and improvement. Rowman & Littlefield.
Chicago Style (17th ed.) CitationMarquez, Joe J., and Annie Downey. Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement. Lanham, Maryland: Rowman & Littlefield, 2016.
MLA (9th ed.) CitationMarquez, Joe J., and Annie Downey. Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement. Rowman & Littlefield, 2016.
Warning: These citations may not always be 100% accurate.