Designing anthropomorphic conversational agents in enterprises: a nascent theory and conceptual framework for fostering a human-like interaction
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Göttingen
Cuvillier Verlag
2020
|
| Ausgabe: | 1. Auflage |
| Schriftenreihe: | Göttinger Wirtschaftsinformatik
Band 102 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | ix, 213 Seiten, Seite x-xiii Illustrationen 21 cm |
| ISBN: | 9783736972162 3736972164 |
Internformat
MARC
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| 100 | 1 | |a Diederich, Stephan |e Verfasser |0 (DE-588)1211425959 |4 aut | |
| 245 | 1 | 0 | |a Designing anthropomorphic conversational agents in enterprises |b a nascent theory and conceptual framework for fostering a human-like interaction |c Stephan Diederich |
| 250 | |a 1. Auflage | ||
| 264 | 1 | |a Göttingen |b Cuvillier Verlag |c 2020 | |
| 300 | |a ix, 213 Seiten, Seite x-xiii |b Illustrationen |c 21 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Göttinger Wirtschaftsinformatik |v Band 102 | |
| 502 | |b Dissertation |c Georg-August-Universität Göttingen |d 2020 | ||
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| 650 | 0 | 7 | |a Dialogsystem |0 (DE-588)4131632-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 653 | |a Siri | ||
| 653 | |a Interactive Software | ||
| 653 | |a Robots | ||
| 653 | |a Chatterbot | ||
| 653 | |a Virtual Assistant | ||
| 653 | |a Theory of Planned Behavior | ||
| 653 | |a Chatbot | ||
| 653 | |a Dialogue Systems | ||
| 653 | |a Google Dialogflow | ||
| 653 | |a Natural Language Processing | ||
| 653 | |a Alexa | ||
| 653 | |a Interactive Agent | ||
| 653 | |a Natural Language Software | ||
| 653 | |a Conversational Agent | ||
| 653 | |a Enterprise | ||
| 653 | |a Digital Assistant | ||
| 653 | |a Artificial Intelligence | ||
| 653 | |a Machine Learning | ||
| 653 | |a Computers Are Social Actors | ||
| 653 | |a Enterprise Automation | ||
| 653 | |a Google Assistant | ||
| 653 | |a Design Science Research | ||
| 653 | |a Innovation | ||
| 653 | |a Theory of Uncanny Valley | ||
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Datensatz im Suchindex
| _version_ | 1804183379015368704 |
|---|---|
| adam_text | TABLE
OF
CONTENTS
LIST
OF
FIGURES
V
LIST
OF
TABLES
LIST
OF
ABBREVIATIONS
J
X
A.
FOUNDATION
I.
INTRODUCTION
..............................................................................................................
2
1.1
MOTIVATION
2
1.
2
RESEARCH
GAPS
AND
RESEARCH
QUESTIONS
5
1.
3
STRUCTURE
OF
THE
THESIS
9
1.
4
RESEARCH
POSITIONING
AND
DESIGN
12
1.
5
ANTICIPATED
CONTRIBUTIONS
15
II.
RESEARCH
BACKGROUND
18
11.1
CONVERSATIONAL
AGENTS
AND
THEIR
APPLICATION
IN
ENTERPRISES
18
11.
2
SOCIAL
RESPONSE
THEORY:
COMPUTERS
ARE
SOCIAL
ACTORS
22
H.
3
THEORY
OF
UNCANNY
VALLEY
25
11.
4
ANTHROPOMORPHIC
DESIGN
OF
CONVERSATIONAL
AGENTS
27
IL
5
SYNTHESIS:
PRE-UNDERSTANDING
OF
HUMAN-LIKE
ENTERPRISE
CA
DESIGN
30
B.
STUDIES
ON
ANTHROPOMORPHIC
DESIGN
OF
CONVERSATIONAL
AGENTS
IN
ENTERPRISES
33
I.
ASSESSING
THE
STATUS
QUO
34
1.
STUDY
1:
ON
THE
DESIGN
OF
ENTERPRISE
CONVERSATIONAL
AGENTS
-
A
SYNTHESIS
OF
IS
AND
HCI
RESEARCH
35
1.1
INTRODUCTION
36
1.2
RESEARCH
BACKGROUND
37
1.3
RESEARCH
APPROACH
40
1.4
RESULTS
42
1.5
DISCUSSION
51
1.6
CONCLUDING
REMARKS
57
II
TABLE
OF
CONTENTS
II.
UNDERSTANDING
TECHNOLOGICAL
LIMITATIONS
.......................................................58
1.
STUDY
2:
NOT
HUMAN
AFTER
ALL
-
EXPLORING
THE
IMPACT
OF
RESPONSE
FAILURE
ON
USER
PERCEPTION
OF
ANTHROPOMORPHIC
CONVERSATIONAL
SERVICE
AGENTS
.......................................................................................................
59
1.1
INTRODUCTION
...............................................................................................................
60
1.2
RELATED
WORK
AND
THEORETICAL
BACKGROUND
.........................................................
61
1.3
HYPOTHESES
AND
RESEARCH
MODEL
..........................................................................65
1.4
RESEARCH
DESIGN
....................................................................................................67
1.5
RESULTS
......................................................................................................................
71
1.6
DISCUSSION
................................................................................................................73
1.7
CONCLUDING
REMARKS
..............................................................................................
76
2.
STUDY
3:
DESIGN
FOR
FAST
REQUEST
FULFILLMENT
OR
NATURAL
INTERACTION?
INSIGHTS
FROM
AN
ONLINE
EXPERIMENT
WITH
A
CONVERSATIONAL
AGENT
.............77
2.1
INTRODUCTION
...............................................................................................................78
2.2
THEORETICAL
BACKGROUND
AND
RELATED
WORK
..........................................................79
2.3
HYPOTHESES
...............................................................................................................82
2.4
RESEARCH
DESIGN
AND
METHOD
................................................................................84
2.5
RESULTS
......................................................................................................................88
2.6
DISCUSSION
................................................................................................................90
2.7
CONCLUDING
REMARKS
...............................................................................................
93
III.
EXPLORING
THE
POTENTIAL
OF
HUMAN-LIKE
DESIGN
............................................
...94
1.
STUDY
4:
EMULATING
EMPATHETIC
BEHAVIOR
IN
ONLINE
SERVICE
ENCOUNTERS
WITH
SENTIMENT-ADAPTIVE
RESPONSES
-
INSIGHTS
FROM
AN
EXPERIMENT
WITH
A
CONVERSATIONAL
AGENT
........................................................................................
95
1.1
INTRODUCTION
...............................................................................................................96
1.2
RELATED
WORK
AND
THEORETICAL
BACKGROUND
.........................................................97
1.3
HYPOTHESES
.............................................................................................................
100
1.4
METHOD
....................................................................................................................
102
1.5
RESULTS
....................................................................................................................
108
1.6
DISCUSSION
..............................................................................................................
111
1.7
CONCLUDING
REMARKS
...........................................................................................
114
TABLE
OF
CONTENTS
III
2.
STUDY
5:
PROMOTING
SUSTAINABLE
MOBILITY
BELIEFS
WITH
PERSUASIVE
AND
ANTHROPOMORPHIC
DESIGN
-
INSIGHTS
FROM
AN
EXPERIMENT
WITH
A
CONVERSATIONAL
AGENT
................................................................................
115
2.1
INTRODUCTION
............................................................................................................
116
2.2
RESEARCH
BACKGROUND
AND
RELATED
WORK
...........................................................
117
2.3
HYPOTHESES
DEVELOPMENT.....
...............................................................................
121
2.4
RESEARCH
DESIGN
..................................................................................................
124
2.5
RESULTS
..............................................
128
2.6
DISCUSSION
.............................................................................................................
130
2.7
CONCLUDING
REMARKS
............................................................................................
134
IV.
FORMULATING
A
NASCENT
DESIGN
THEORY
..........................................................135
1.
STUDY
6:
DESIGNING
ANTHROPOMORPHIC
ENTERPRISE
CONVERSATIONAL
AGENTS
..........................................................................................................136
1.1
INTRODUCTION
............................................................................................................
137
1.2
RELATED
WORK
AND
THEORETICAL
BACKGROUND
.......................................................
139
1.3
RESEARCH
APPROACH
..............................................................................................
143
1.4
ARTIFACT
DESIGN
AND
IMPLEMENTATION
....................................................................
145
1.5
EVALUATION
..............................................................................................................
149
1.6
DISCUSSION
.............................................................................................................
154
1.7
LIMITATIONS
AND
OPPORTUNITIES
FOR
FUTURE
RESEARCH
............................................
157
1.8
CONCLUDING
REMARKS
............................................................................................
158
1.9
APPENDIX
................................................................................................................
159
C.
CONTRIBUTIONS
......................................................................................................163
I.
FINDINGS
AND
RESULTS
........................................................................................164
1.1
FINDINGS
FOR
THE
STATUS
QUO
OF
CONVERSATIONAL
AGENT
RESEARCH
........................
164
1.
2
FINDINGS
FOR
TECHNOLOGICAL
LIMITATIONS
AND
THEIR
IMPACT
...................................
165
1.
3
FINDINGS
FOR
THE
POTENTIAL
OF
ANTHROPOMORPHIC
DESIGN
........................................
168
1.
4
FINDINGS
FOR
A
NASCENT
DESIGN
THEORY
................................................................
170
1.
5
SYNTHESIS
OF
FINDINGS:
A
CONCEPTUAL
FRAMEWORK
FOR
THE
DESIGN
OF
AND
INTERACTION
WITH
ANTHROPOMORPHIC
CAS
IN
A
COMPANY
CONTEXT
.........................
172
IV
TABLE
OF
CONTENTS
II.
IMPLICATIONS
..........................................................................................................
176
11.1
IMPLICATIONS
FOR
RESEARCH
.....................................................................................
176
11.
2
IMPLICATIONS
FOR
PRACTICE
........................................................................................
180
III.
LIMITATIONS
AND
OPPORTUNITIES
FOR
FUTURE
RESEARCH
....................................182
111.1
LIMITATIONS
..............................................................................................................
182
111.
2
OPPORTUNITIES
FOR
FUTURE
RESEARCH
......................................................................
185
IV.
CONCLUDING
REMARKS
..........................................................................................
188
REFERENCES
.........................................................................................................................
189
APPENDIX
..................................................................................................................................
X
|
| adam_txt |
TABLE
OF
CONTENTS
LIST
OF
FIGURES
V
LIST
OF
TABLES
LIST
OF
ABBREVIATIONS
J
X
A.
FOUNDATION
I.
INTRODUCTION
.
2
1.1
MOTIVATION
2
1.
2
RESEARCH
GAPS
AND
RESEARCH
QUESTIONS
5
1.
3
STRUCTURE
OF
THE
THESIS
9
1.
4
RESEARCH
POSITIONING
AND
DESIGN
12
1.
5
ANTICIPATED
CONTRIBUTIONS
15
II.
RESEARCH
BACKGROUND
18
11.1
CONVERSATIONAL
AGENTS
AND
THEIR
APPLICATION
IN
ENTERPRISES
18
11.
2
SOCIAL
RESPONSE
THEORY:
COMPUTERS
ARE
SOCIAL
ACTORS
22
H.
3
THEORY
OF
UNCANNY
VALLEY
25
11.
4
ANTHROPOMORPHIC
DESIGN
OF
CONVERSATIONAL
AGENTS
27
IL
5
SYNTHESIS:
PRE-UNDERSTANDING
OF
HUMAN-LIKE
ENTERPRISE
CA
DESIGN
30
B.
STUDIES
ON
ANTHROPOMORPHIC
DESIGN
OF
CONVERSATIONAL
AGENTS
IN
ENTERPRISES
33
I.
ASSESSING
THE
STATUS
QUO
34
1.
STUDY
1:
ON
THE
DESIGN
OF
ENTERPRISE
CONVERSATIONAL
AGENTS
-
A
SYNTHESIS
OF
IS
AND
HCI
RESEARCH
35
1.1
INTRODUCTION
36
1.2
RESEARCH
BACKGROUND
37
1.3
RESEARCH
APPROACH
40
1.4
RESULTS
42
1.5
DISCUSSION
51
1.6
CONCLUDING
REMARKS
57
II
TABLE
OF
CONTENTS
II.
UNDERSTANDING
TECHNOLOGICAL
LIMITATIONS
.58
1.
STUDY
2:
NOT
HUMAN
AFTER
ALL
-
EXPLORING
THE
IMPACT
OF
RESPONSE
FAILURE
ON
USER
PERCEPTION
OF
ANTHROPOMORPHIC
CONVERSATIONAL
SERVICE
AGENTS
.
59
1.1
INTRODUCTION
.
60
1.2
RELATED
WORK
AND
THEORETICAL
BACKGROUND
.
61
1.3
HYPOTHESES
AND
RESEARCH
MODEL
.65
1.4
RESEARCH
DESIGN
.67
1.5
RESULTS
.
71
1.6
DISCUSSION
.73
1.7
CONCLUDING
REMARKS
.
76
2.
STUDY
3:
DESIGN
FOR
FAST
REQUEST
FULFILLMENT
OR
NATURAL
INTERACTION?
INSIGHTS
FROM
AN
ONLINE
EXPERIMENT
WITH
A
CONVERSATIONAL
AGENT
.77
2.1
INTRODUCTION
.78
2.2
THEORETICAL
BACKGROUND
AND
RELATED
WORK
.79
2.3
HYPOTHESES
.82
2.4
RESEARCH
DESIGN
AND
METHOD
.84
2.5
RESULTS
.88
2.6
DISCUSSION
.90
2.7
CONCLUDING
REMARKS
.
93
III.
EXPLORING
THE
POTENTIAL
OF
HUMAN-LIKE
DESIGN
.
.94
1.
STUDY
4:
EMULATING
EMPATHETIC
BEHAVIOR
IN
ONLINE
SERVICE
ENCOUNTERS
WITH
SENTIMENT-ADAPTIVE
RESPONSES
-
INSIGHTS
FROM
AN
EXPERIMENT
WITH
A
CONVERSATIONAL
AGENT
.
95
1.1
INTRODUCTION
.96
1.2
RELATED
WORK
AND
THEORETICAL
BACKGROUND
.97
1.3
HYPOTHESES
.
100
1.4
METHOD
.
102
1.5
RESULTS
.
108
1.6
DISCUSSION
.
111
1.7
CONCLUDING
REMARKS
.
114
TABLE
OF
CONTENTS
III
2.
STUDY
5:
PROMOTING
SUSTAINABLE
MOBILITY
BELIEFS
WITH
PERSUASIVE
AND
ANTHROPOMORPHIC
DESIGN
-
INSIGHTS
FROM
AN
EXPERIMENT
WITH
A
CONVERSATIONAL
AGENT
.
115
2.1
INTRODUCTION
.
116
2.2
RESEARCH
BACKGROUND
AND
RELATED
WORK
.
117
2.3
HYPOTHESES
DEVELOPMENT.
.
121
2.4
RESEARCH
DESIGN
.
124
2.5
RESULTS
.
128
2.6
DISCUSSION
.
130
2.7
CONCLUDING
REMARKS
.
134
IV.
FORMULATING
A
NASCENT
DESIGN
THEORY
.135
1.
STUDY
6:
DESIGNING
ANTHROPOMORPHIC
ENTERPRISE
CONVERSATIONAL
AGENTS
.136
1.1
INTRODUCTION
.
137
1.2
RELATED
WORK
AND
THEORETICAL
BACKGROUND
.
139
1.3
RESEARCH
APPROACH
.
143
1.4
ARTIFACT
DESIGN
AND
IMPLEMENTATION
.
145
1.5
EVALUATION
.
149
1.6
DISCUSSION
.
154
1.7
LIMITATIONS
AND
OPPORTUNITIES
FOR
FUTURE
RESEARCH
.
157
1.8
CONCLUDING
REMARKS
.
158
1.9
APPENDIX
.
159
C.
CONTRIBUTIONS
.163
I.
FINDINGS
AND
RESULTS
.164
1.1
FINDINGS
FOR
THE
STATUS
QUO
OF
CONVERSATIONAL
AGENT
RESEARCH
.
164
1.
2
FINDINGS
FOR
TECHNOLOGICAL
LIMITATIONS
AND
THEIR
IMPACT
.
165
1.
3
FINDINGS
FOR
THE
POTENTIAL
OF
ANTHROPOMORPHIC
DESIGN
.
168
1.
4
FINDINGS
FOR
A
NASCENT
DESIGN
THEORY
.
170
1.
5
SYNTHESIS
OF
FINDINGS:
A
CONCEPTUAL
FRAMEWORK
FOR
THE
DESIGN
OF
AND
INTERACTION
WITH
ANTHROPOMORPHIC
CAS
IN
A
COMPANY
CONTEXT
.
172
IV
TABLE
OF
CONTENTS
II.
IMPLICATIONS
.
176
11.1
IMPLICATIONS
FOR
RESEARCH
.
176
11.
2
IMPLICATIONS
FOR
PRACTICE
.
180
III.
LIMITATIONS
AND
OPPORTUNITIES
FOR
FUTURE
RESEARCH
.182
111.1
LIMITATIONS
.
182
111.
2
OPPORTUNITIES
FOR
FUTURE
RESEARCH
.
185
IV.
CONCLUDING
REMARKS
.
188
REFERENCES
.
189
APPENDIX
.
X |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Diederich, Stephan |
| author_GND | (DE-588)1211425959 |
| author_facet | Diederich, Stephan |
| author_role | aut |
| author_sort | Diederich, Stephan |
| author_variant | s d sd |
| building | Verbundindex |
| bvnumber | BV047830728 |
| ctrlnum | (OCoLC)1195434645 (DE-599)DNB1213375126 |
| dewey-full | 658.514 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.514 |
| dewey-search | 658.514 |
| dewey-sort | 3658.514 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 1. Auflage |
| format | Thesis Book |
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| genre_facet | Hochschulschrift Fallstudiensammlung |
| id | DE-604.BV047830728 |
| illustrated | Illustrated |
| index_date | 2024-07-03T19:09:18Z |
| indexdate | 2024-07-10T09:22:30Z |
| institution | BVB |
| institution_GND | (DE-588)1067137041 |
| isbn | 9783736972162 3736972164 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033213968 |
| oclc_num | 1195434645 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM |
| owner_facet | DE-19 DE-BY-UBM |
| physical | ix, 213 Seiten, Seite x-xiii Illustrationen 21 cm |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Cuvillier Verlag |
| record_format | marc |
| series | Göttinger Wirtschaftsinformatik |
| series2 | Göttinger Wirtschaftsinformatik |
| spelling | Diederich, Stephan Verfasser (DE-588)1211425959 aut Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction Stephan Diederich 1. Auflage Göttingen Cuvillier Verlag 2020 ix, 213 Seiten, Seite x-xiii Illustrationen 21 cm txt rdacontent n rdamedia nc rdacarrier Göttinger Wirtschaftsinformatik Band 102 Dissertation Georg-August-Universität Göttingen 2020 Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Chatbot (DE-588)4841533-9 gnd rswk-swf Dialogsystem (DE-588)4131632-0 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Siri Interactive Software Robots Chatterbot Virtual Assistant Theory of Planned Behavior Chatbot Dialogue Systems Google Dialogflow Natural Language Processing Alexa Interactive Agent Natural Language Software Conversational Agent Enterprise Digital Assistant Artificial Intelligence Machine Learning Computers Are Social Actors Enterprise Automation Google Assistant Design Science Research Innovation Theory of Uncanny Valley (DE-588)4113937-9 Hochschulschrift gnd-content (DE-588)4522595-3 Fallstudiensammlung gnd-content Unternehmen (DE-588)4061963-1 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s Dialogsystem (DE-588)4131632-0 s Chatbot (DE-588)4841533-9 s DE-604 Eric Cuvillier (Firma) (DE-588)1067137041 pbl Göttinger Wirtschaftsinformatik Band 102 (DE-604)BV004719918 102 B:DE-101 application/pdf https://d-nb.info/1213375126/04 Inhaltsverzeichnis DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033213968&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p dnb 20201109 DE-101 https://d-nb.info/provenance/plan#dnb 2\p dnb 20201109 DE-101 https://d-nb.info/provenance/plan#dnb |
| spellingShingle | Diederich, Stephan Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction Göttinger Wirtschaftsinformatik Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd Chatbot (DE-588)4841533-9 gnd Dialogsystem (DE-588)4131632-0 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4125909-9 (DE-588)4841533-9 (DE-588)4131632-0 (DE-588)4061963-1 (DE-588)4113937-9 (DE-588)4522595-3 |
| title | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction |
| title_auth | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction |
| title_exact_search | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction |
| title_exact_search_txtP | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction |
| title_full | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction Stephan Diederich |
| title_fullStr | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction Stephan Diederich |
| title_full_unstemmed | Designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human-like interaction Stephan Diederich |
| title_short | Designing anthropomorphic conversational agents in enterprises |
| title_sort | designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human like interaction |
| title_sub | a nascent theory and conceptual framework for fostering a human-like interaction |
| topic | Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd Chatbot (DE-588)4841533-9 gnd Dialogsystem (DE-588)4131632-0 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Mensch-Maschine-Kommunikation Chatbot Dialogsystem Unternehmen Hochschulschrift Fallstudiensammlung |
| url | https://d-nb.info/1213375126/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033213968&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV004719918 |
| work_keys_str_mv | AT diederichstephan designinganthropomorphicconversationalagentsinenterprisesanascenttheoryandconceptualframeworkforfosteringahumanlikeinteraction AT ericcuvillierfirma designinganthropomorphicconversationalagentsinenterprisesanascenttheoryandconceptualframeworkforfosteringahumanlikeinteraction |
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