Service leadership: leading with competence, character and care in the service economy
"Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and grad...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London ; New York
Routledge
2022
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| Schlagworte: | |
| Zusammenfassung: | "Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly. |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xvii, 190 Seiten Diagramme |
| ISBN: | 9781032009575 9781032009629 |
Internformat
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| 520 | |a "Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly. | ||
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| 650 | 4 | |a Leadership / Social aspects | |
| 650 | 4 | |a Organizational effectiveness | |
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Datensatz im Suchindex
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| illustrated | Not Illustrated |
| index_date | 2024-07-03T18:17:47Z |
| indexdate | 2024-08-20T00:34:36Z |
| institution | BVB |
| isbn | 9781032009575 9781032009629 |
| language | English |
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| physical | xvii, 190 Seiten Diagramme |
| publishDate | 2022 |
| publishDateSearch | 2022 |
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| publisher | Routledge |
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| spelling | Hoshmand, A. Reza Verfasser (DE-588)12858078X aut Service leadership leading with competence, character and care in the service economy A. Reza Hoshmand and Po Chung London ; New York Routledge 2022 xvii, 190 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index "Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly. Service industries / Management Leadership / Social aspects Organizational effectiveness Leadership / Social aspects fast Organizational effectiveness fast Service industries / Management fast Chung, Po Verfasser (DE-588)1186310065 aut Erscheint auch als Online-Ausgabe 978-1-003-17656-5 |
| spellingShingle | Hoshmand, A. Reza Chung, Po Service leadership leading with competence, character and care in the service economy Service industries / Management Leadership / Social aspects Organizational effectiveness Leadership / Social aspects fast Organizational effectiveness fast Service industries / Management fast |
| title | Service leadership leading with competence, character and care in the service economy |
| title_auth | Service leadership leading with competence, character and care in the service economy |
| title_exact_search | Service leadership leading with competence, character and care in the service economy |
| title_exact_search_txtP | Service leadership leading with competence, character and care in the service economy |
| title_full | Service leadership leading with competence, character and care in the service economy A. Reza Hoshmand and Po Chung |
| title_fullStr | Service leadership leading with competence, character and care in the service economy A. Reza Hoshmand and Po Chung |
| title_full_unstemmed | Service leadership leading with competence, character and care in the service economy A. Reza Hoshmand and Po Chung |
| title_short | Service leadership |
| title_sort | service leadership leading with competence character and care in the service economy |
| title_sub | leading with competence, character and care in the service economy |
| topic | Service industries / Management Leadership / Social aspects Organizational effectiveness Leadership / Social aspects fast Organizational effectiveness fast Service industries / Management fast |
| topic_facet | Service industries / Management Leadership / Social aspects Organizational effectiveness |
| work_keys_str_mv | AT hoshmandareza serviceleadershipleadingwithcompetencecharacterandcareintheserviceeconomy AT chungpo serviceleadershipleadingwithcompetencecharacterandcareintheserviceeconomy |