APA (7th ed.) Citation

Conway, D., & Knight, T. (2021). Customer experience excellence: The six pillars of growth. Kogan Page.

Chicago Style (17th ed.) Citation

Conway, David, and Tim Knight. Customer Experience Excellence: The Six Pillars of Growth. London, United Kingdom: Kogan Page, 2021.

MLA (9th ed.) Citation

Conway, David, and Tim Knight. Customer Experience Excellence: The Six Pillars of Growth. Kogan Page, 2021.