Service-oriented computing - ICSOC 2020 Workshops AIOps, CFTIC, STRAPS, AI-PA, AI-IOTS, and satellite events, Dubai, United Arab Emirates, December 14-17, 2020 : proceedings - Hacid, Hakim 1979-; Outay, Fatma 1977-; Paik, Hye-Young; Alloum, Amira; Petrocchi, Marinella; Bouadjenek, Mohamed Reda; Beheshti, Amin; Liu, Xumin; Maaradji, Abderrahmane (Springer, 2021)