Operations and supply management 4.0: industry insights, case studies and best practices
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
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Cham, Switzerland
Springer
[2021]
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| Series: | Future of business and finance
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | xvii, 175 Seiten Illustrationen, Diagramme, Karten |
| ISBN: | 9783030686956 |
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| adam_text | 1 Introduction: The Value Chain................................................................. 1.1 Challenges and Trends in the Value Chain......................................... 1.2 Input-Transformation-Output............................................................... 1.3 The Value Chain and Value-Added..................................................... 1.4 Operations Management 4.0............................................................... 1.5 Supply Management 4.0...................................................................... 1.6 Focus on Value-Added Processes........................................................ 1.6.1 Waste from Transportation....................................................... 1.6.2 Waste from Inventory................................................................ 1.6.3 Waste from Motion.................................................................. 1.6.4 Waste from Waiting.................................................................. 1.6.5 Waste from Overproduction..................................................... 1.6.6 Waste from Overprocessing..................................................... 1.6.7 Waste from Defects.................................................................. 1.7 Case Study: Supply Networks at BMW Group.................................. References....................................................................................................... 1 1 3 3 5 7 8 11 12 12 13 15 16 16 17 18 2 Operations Management 4.0.....................................................................
2.1 Introduction to Operations Management 4.0..................................... 2.2 History of Operations Management 4.0.............................................. 2.3 Elements of Operations Management 4.0.......................................... 2.3.1 Virtual Factory.......................................................................... 2.3.2 Digital Value ChainIntegration............................................... 2.3.3 Lean Simulations...................................................................... 2.3.4 System Integration................................................................... 2.3.5 Internet of Things...................................................................... 2.3.6 Cybersecurity............................................................................ 2.3.7 Cloud Computing...................................................................... 2.3.8 Additive Manufacturing........................................................... 2.3.9 Augmented Reality................................................................. 2.3.10 Big Data.................................................................................... 2.4 Principles of Operations Management 4.0....................... 2.4.1 Digital Synchronization of Networks.................................... 2.4.2 7R Principle.............................................................................. 21 21 22 23 23 24 24 25 25 26 26 26 26 26 27 27 28 xi
x¡¡ Contents 2.4.3 Gemba, Gembutsu und Genchi: Right Place of Happening....................................................... 2.4.4 Muda, Muri, Mura.................................................................... 2.4.5 Heijunka..................................................................................... 2.4.6 PokaYoke.................................................................................. 2.4.7 Jidoka......................................................................................... 2.4.8 Chaku Chaku Line.................................................................... 2.5 Case Study: Mazda Operations Management Strategy..................... References....................................................................................................... 28 30 31 31 31 32 32 34 3 Supply Management 4.0.............................................................................. 3.1 Supply Side........................................................................................... 3.2 History of Supply Management 4.0 (Fig. 3.4).................................... 3.3 Supply Management Objectives......................................................... 3.4 Supply Management Process................................................................ 3.4.1 Six Phases in Supply Management 4.0.................................. 3.4.2 Supplier Strategy...................................................................... 3.4.3 Supplier Selection.................................................................... 3.4.4 Supplier
Evaluation.................................................................. 3.4.5 Supplier Development............................................................. 3.4.6 Supplier Integration.................................................................. 3.4.7 Supplier Controlling................................................................ 3.5 Control Via Digital Supplier Dashboards and Cockpits................... 3.6 Case Study: Apple’s Outsourcing Strategy........................................ References....................................................................................................... 35 35 38 39 39 39 41 48 51 56 58 60 61 63 64 4 Lean Principles in Operations and Supply............................................... 4.1 5S Concept in Operations and Supply................................................ 4.1.1 Elements of Lean Principles................................................... 4.1.2 Zero-Defect Principle................................................................ 4.1.3 Pull Principle............................................................................ 4.1.4 Flow Principle.......................................................................... 4.1.5 Tact Principle............................................................................ 4.2 Andón..................................................................................................... 4.3 PokaYoke............................................................................................... 4.4 Gemba and Shop
floor.......................................................................... 4.5 Shadow Boards..................................................................................... 4.6 Health and Safety................................................................................... 4.7 Overall Equipment Effectiveness (OEE)............................................ 4.8 Kanban................................................................................................... 4.9 Supermarkets......................................................................................... 4.10 Case Study: Porsche Production System............................................ References....................................................................................................... 65 65 67 67 68 68 69 70 71 71 71 72 73 74 74 75 76
Contents xiii 5 Industry 4.0 and Artificial Intelligence (AI)............................................ 77 5.1 Industry 4.0........................................................................................... 77 5.2 Elements of Industry 4.0...................................................................... 78 5.3 Artificial Intelligence (AI)................................................................... 79 5.4 Case Study: Google’s Self-Driving Cars............................................ 80 References........................................................................................................ 83 6 Operations and Supply as Integral Part of the Corporate Strategy............................................................................ 6.1 Definition of Strategic Management.................................................. 6.2 Strategic Triangle................................................................................... 6.3 Strategic Analysis................................................................................... 6.4 Strategic Choice..................................................................................... 6.5 Strategic Implementation...................................................................... 6.5.1 Assessment of Suitability, Acceptability, and Feasibility.......................................................................... 6.5.2 Suitability................................................................................... 6.5.3
Acceptability............................................................................ 6.5.4 Feasibility................................................................................... 6.6 Strategic Pyramid................................................................................... 6.6.1 Lean Mission and Vision......................................................... 6.6.2 Qualitative and Quantitative Lean Goals and Objectives ... 6.6.3 Core Competencies................................................................. 6.6.4 Strategies................................................................................... 6.6.5 Strategic Architecture............................................................... 6.6.6 Control and Execution............................................................. 6.7 Strategies Must Focus on Value-Creation.......................................... 6.8 Case Study: Siemens Strategy............................................................. References........................................................................................................ 7 85 85 86 87 88 88 88 90 90 90 91 92 92 92 92 93 93 93 94 95 The Cultural Change Towards Operations and Supply Excellence................................................................................ 97 7.1 Lean Management as Part of the Organizational Culture................. 97 7.1.1 Stories and Myths................................................................... 98 7.1.2 Rituals and Routines............................................................... 98 7.1.3
Symbols..................................................................................... 99 7.1.4 Control Systems........................................................................ 99 7.1.5 Organizational Structures......................................................... 99 7.1.6 Power Structures...................................................................... 99 7.1.7 Cultural Web to Change............................................................. 100 7.2 Need for Change of Organizational Culture........................................ 100 7.3 Creating a Logical and Open Mind....................................................... 102 7.4 Leadership Development and Culture...................................................102 7.5 Emotional and Physical Strength........................................................... ЮЗ 7.6 Case Study: Toyota.................................................................................103 References.......................................................................................................... 105
Contents 8 Global Supply Chain and Logistics........................................................... 107 8.1 Globalization and Global Supply Networks...................................... 107 8.2 Supply Risk Prevention and Mitigation................................................. 109 8.3 Method of Global Risk Evaluation..................................................... 110 8.4 Fair Trade............................................................................................... Ill 8.5 Giocai Supply Chains.......................................................................... Ill 8.6 Case Study: Lidľs Giocai Supply Strategy........................................ 112 8.6.1 Grocer with Regional and Global Supply Chains.................113 References.......................................................................................................... ИЗ 9 New Competencies and Skills in Operations and Supply..................... 115 9.1 Operations Managers as the Coordinator of Value-Adding Activities...................................................................... 115 9.1.1 Overseeing Processes................................................................116 9.1.2 Minimizing Operational Costs.................................................116 9.1.3 Developing Strategies................................................................ 116 9.1.4 Product Design.............................................................................116 9.2 Competency Shift to the Innovative Supply Manager..........................117 9.2.1 Supply Managers as Project
Manager and Interface to Suppliers..........................................................117 9.2.2 Supply Managers as Single Point of Contact............................119 9.2.3 International and Intercultural Competencies..........................121 9.2.4 Life-Long Learning and Training.............................................121 9.3 Case Study: Risk-Oriented Supply Management at Papenburg Shipyard.............................................................................122 References.......................................................................................................... 123 10 Change Management as Driver Towards Operations and Supply Management 4.0................................................................. 10.1 Definition of Change Management..................................................... 125 10.2 External and Internal Reasons for Change...........................................126 10.3 Change Management Concepts............................................................127 10.3.1 Change Management Concept of Kurt Lewin........................127 10.3.2 Change Management Curve of Elisabeth Kübler-Ross .... 128 10.3.3 Change Management Phase Model of Kotter.......................133 10.3.4 ADKAR Change Management Model.................................... 135 10.3.5 McKinsey 7S Model................................................................ 136 10.4 Case Study: Change Management in Nissan...................................... 137
References.......................................................................................................... 137 11 Lean Product Development...........................................................................139 11.1 Design for Lean Manufacturing............................................................139 11.2 Lean Management Concepts in Product Development......................140 11.2.1 Case Study: Apple’s Design Strategy.................................... 140 Reference.......................................................................................................... 143
Contents XV 12 Performance Management Cycle, KPI, and OKR..................................145 12.1 The Performance Management Cycle.................................................145 12.2 Performance Excellence in Operations and Supply............................147 12.3 Key Performance Indicators (KPI).....................................................149 12.4 Objective Key Results (OKR)............................................................. 149 12.5 Case Study: Microsoft’s Strategy and Objectives..............................150 12.5.1 Applications and Infrastructure............................................ 151 12.5.2 Data and AI............................................................................151 12.5.3 Business Applications............................................................. 151 12.5.4 Modern Workplace....................................................................152 12.5.5 Gaming.......................................................................................152 12.5.6 CSR...........................................................................................153 References......................................................................................................... 154 13 Sustainability Management and Social Responsibility............................155 13.1 CSR and Lean Management............................................................... 155 13.2 CSR Maturity Levels............................................................................ 157 13.3 Global Compact
Principles................................................................. 157 13.4 Case Study: Volkswagen’s Lean and Green Award............................158 Reference..........................................................................................................159 14 Audits and Quality Management Systems (QMS).................................... 161 14.1 Lean Audits...........................................................................................161 14.1.1 Audit Types.............................................................................. 161 14.1.2 Quality Management Systems (QMS).................................... 161 14.2 Case Study: 5S Audits in Berliner Kindi Schultheiss Brewery .... 162 Reference..........................................................................................................163 15 Outlook of Operations and Supply Management 5.0..............................165 15.1 Trends and Impacts on Operations and Supply Management........ 165 15.1.1 Flexible Sensors and Software.................................................165 15.1.2 Predictive Algorithms and Virtual Maintenance................... 165 15.1.3 Digital Quality Systems and Poka Yoke................................166 15.1.4 Digital Human Resources and Automated Training.......... 166 15.1.5 Digital Resource Planning and Sustainability....................... 167 15.2 Lean Management Integration............................................................. 167 15.2.1 Case Study: Lean Supply in Airbus Through
AirSupply...................................................169 References..........................................................................................................170 Glossary of Lean Management Terms 171
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| adam_txt |
1 Introduction: The Value Chain. 1.1 Challenges and Trends in the Value Chain. 1.2 Input-Transformation-Output. 1.3 The Value Chain and Value-Added. 1.4 Operations Management 4.0. 1.5 Supply Management 4.0. 1.6 Focus on Value-Added Processes. 1.6.1 Waste from Transportation. 1.6.2 Waste from Inventory. 1.6.3 Waste from Motion. 1.6.4 Waste from Waiting. 1.6.5 Waste from Overproduction. 1.6.6 Waste from Overprocessing. 1.6.7 Waste from Defects. 1.7 Case Study: Supply Networks at BMW Group. References. 1 1 3 3 5 7 8 11 12 12 13 15 16 16 17 18 2 Operations Management 4.0.
2.1 Introduction to Operations Management 4.0. 2.2 History of Operations Management 4.0. 2.3 Elements of Operations Management 4.0. 2.3.1 Virtual Factory. 2.3.2 Digital Value ChainIntegration. 2.3.3 Lean Simulations. 2.3.4 System Integration. 2.3.5 Internet of Things. 2.3.6 Cybersecurity. 2.3.7 Cloud Computing. 2.3.8 Additive Manufacturing. 2.3.9 Augmented Reality. 2.3.10 Big Data. 2.4 Principles of Operations Management 4.0. 2.4.1 Digital Synchronization of Networks. 2.4.2 7R Principle. 21 21 22 23 23 24 24 25 25 26 26 26 26 26 27 27 28 xi
x¡¡ Contents 2.4.3 Gemba, Gembutsu und Genchi: Right Place of Happening. 2.4.4 Muda, Muri, Mura. 2.4.5 Heijunka. 2.4.6 PokaYoke. 2.4.7 Jidoka. 2.4.8 Chaku Chaku Line. 2.5 Case Study: Mazda Operations Management Strategy. References. 28 30 31 31 31 32 32 34 3 Supply Management 4.0. 3.1 Supply Side. 3.2 History of Supply Management 4.0 (Fig. 3.4). 3.3 Supply Management Objectives. 3.4 Supply Management Process. 3.4.1 Six Phases in Supply Management 4.0. 3.4.2 Supplier Strategy. 3.4.3 Supplier Selection. 3.4.4 Supplier
Evaluation. 3.4.5 Supplier Development. 3.4.6 Supplier Integration. 3.4.7 Supplier Controlling. 3.5 Control Via Digital Supplier Dashboards and Cockpits. 3.6 Case Study: Apple’s Outsourcing Strategy. References. 35 35 38 39 39 39 41 48 51 56 58 60 61 63 64 4 Lean Principles in Operations and Supply. 4.1 5S Concept in Operations and Supply. 4.1.1 Elements of Lean Principles. 4.1.2 Zero-Defect Principle. 4.1.3 Pull Principle. 4.1.4 Flow Principle. 4.1.5 Tact Principle. 4.2 Andón. 4.3 PokaYoke. 4.4 Gemba and Shop
floor. 4.5 Shadow Boards. 4.6 Health and Safety. 4.7 Overall Equipment Effectiveness (OEE). 4.8 Kanban. 4.9 Supermarkets. 4.10 Case Study: Porsche Production System. References. 65 65 67 67 68 68 69 70 71 71 71 72 73 74 74 75 76
Contents xiii 5 Industry 4.0 and Artificial Intelligence (AI). 77 5.1 Industry 4.0. 77 5.2 Elements of Industry 4.0. 78 5.3 Artificial Intelligence (AI). 79 5.4 Case Study: Google’s Self-Driving Cars. 80 References. 83 6 Operations and Supply as Integral Part of the Corporate Strategy. 6.1 Definition of Strategic Management. 6.2 Strategic Triangle. 6.3 Strategic Analysis. 6.4 Strategic Choice. 6.5 Strategic Implementation. 6.5.1 Assessment of Suitability, Acceptability, and Feasibility. 6.5.2 Suitability. 6.5.3
Acceptability. 6.5.4 Feasibility. 6.6 Strategic Pyramid. 6.6.1 Lean Mission and Vision. 6.6.2 Qualitative and Quantitative Lean Goals and Objectives . 6.6.3 Core Competencies. 6.6.4 Strategies. 6.6.5 Strategic Architecture. 6.6.6 Control and Execution. 6.7 Strategies Must Focus on Value-Creation. 6.8 Case Study: Siemens Strategy. References. 7 85 85 86 87 88 88 88 90 90 90 91 92 92 92 92 93 93 93 94 95 The Cultural Change Towards Operations and Supply Excellence. 97 7.1 Lean Management as Part of the Organizational Culture. 97 7.1.1 Stories and Myths. 98 7.1.2 Rituals and Routines. 98 7.1.3
Symbols. 99 7.1.4 Control Systems. 99 7.1.5 Organizational Structures. 99 7.1.6 Power Structures. 99 7.1.7 Cultural Web to Change. 100 7.2 Need for Change of Organizational Culture. 100 7.3 Creating a Logical and Open Mind. 102 7.4 Leadership Development and Culture.102 7.5 Emotional and Physical Strength. ЮЗ 7.6 Case Study: Toyota.103 References. 105
Contents 8 Global Supply Chain and Logistics. 107 8.1 Globalization and Global Supply Networks. 107 8.2 Supply Risk Prevention and Mitigation. 109 8.3 Method of Global Risk Evaluation. 110 8.4 Fair Trade. Ill 8.5 Giocai Supply Chains. Ill 8.6 Case Study: Lidľs Giocai Supply Strategy. 112 8.6.1 Grocer with Regional and Global Supply Chains.113 References. ИЗ 9 New Competencies and Skills in Operations and Supply. 115 9.1 Operations Managers as the Coordinator of Value-Adding Activities. 115 9.1.1 Overseeing Processes.116 9.1.2 Minimizing Operational Costs.116 9.1.3 Developing Strategies. 116 9.1.4 Product Design.116 9.2 Competency Shift to the Innovative Supply Manager.117 9.2.1 Supply Managers as Project
Manager and Interface to Suppliers.117 9.2.2 Supply Managers as Single Point of Contact.119 9.2.3 International and Intercultural Competencies.121 9.2.4 Life-Long Learning and Training.121 9.3 Case Study: Risk-Oriented Supply Management at Papenburg Shipyard.122 References. 123 10 Change Management as Driver Towards Operations and Supply Management 4.0. 10.1 Definition of Change Management. 125 10.2 External and Internal Reasons for Change.126 10.3 Change Management Concepts.127 10.3.1 Change Management Concept of Kurt Lewin.127 10.3.2 Change Management Curve of Elisabeth Kübler-Ross . 128 10.3.3 Change Management Phase Model of Kotter.133 10.3.4 ADKAR Change Management Model. 135 10.3.5 McKinsey 7S Model. 136 10.4 Case Study: Change Management in Nissan. 137
References. 137 11 Lean Product Development.139 11.1 Design for Lean Manufacturing.139 11.2 Lean Management Concepts in Product Development.140 11.2.1 Case Study: Apple’s Design Strategy. 140 Reference. 143
Contents XV 12 Performance Management Cycle, KPI, and OKR.145 12.1 The Performance Management Cycle.145 12.2 Performance Excellence in Operations and Supply.147 12.3 Key Performance Indicators (KPI).149 12.4 Objective Key Results (OKR). 149 12.5 Case Study: Microsoft’s Strategy and Objectives.150 12.5.1 Applications and Infrastructure. 151 12.5.2 Data and AI.151 12.5.3 Business Applications. 151 12.5.4 Modern Workplace.152 12.5.5 Gaming.152 12.5.6 CSR.153 References. 154 13 Sustainability Management and Social Responsibility.155 13.1 CSR and Lean Management. 155 13.2 CSR Maturity Levels. 157 13.3 Global Compact
Principles. 157 13.4 Case Study: Volkswagen’s Lean and Green Award.158 Reference.159 14 Audits and Quality Management Systems (QMS). 161 14.1 Lean Audits.161 14.1.1 Audit Types. 161 14.1.2 Quality Management Systems (QMS). 161 14.2 Case Study: 5S Audits in Berliner Kindi Schultheiss Brewery . 162 Reference.163 15 Outlook of Operations and Supply Management 5.0.165 15.1 Trends and Impacts on Operations and Supply Management. 165 15.1.1 Flexible Sensors and Software.165 15.1.2 Predictive Algorithms and Virtual Maintenance. 165 15.1.3 Digital Quality Systems and Poka Yoke.166 15.1.4 Digital Human Resources and Automated Training. 166 15.1.5 Digital Resource Planning and Sustainability. 167 15.2 Lean Management Integration. 167 15.2.1 Case Study: Lean Supply in Airbus Through
AirSupply.169 References.170 Glossary of Lean Management Terms 171 |
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| spelling | Helmold, Marc 1969- Verfasser (DE-588)140317317 aut Operations and supply management 4.0 industry insights, case studies and best practices Marc Helmold, Brian Terry Cham, Switzerland Springer [2021] © 2021 xvii, 175 Seiten Illustrationen, Diagramme, Karten txt rdacontent n rdamedia nc rdacarrier Future of business and finance Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Supply Chain Management (DE-588)4684051-5 s DE-604 Terry, Brian Verfasser (DE-588)1124028609 aut Erscheint auch als Online-Ausgabe 10.1007/978-3-030-68696-3 978-3-030-68696-3 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032669200&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Operations and supply management 4.0 industry insights, case studies and best practices |
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| title_exact_search | Operations and supply management 4.0 industry insights, case studies and best practices |
| title_exact_search_txtP | Operations and supply management 4.0 industry insights, case studies and best practices |
| title_full | Operations and supply management 4.0 industry insights, case studies and best practices Marc Helmold, Brian Terry |
| title_fullStr | Operations and supply management 4.0 industry insights, case studies and best practices Marc Helmold, Brian Terry |
| title_full_unstemmed | Operations and supply management 4.0 industry insights, case studies and best practices Marc Helmold, Brian Terry |
| title_short | Operations and supply management 4.0 |
| title_sort | operations and supply management 4 0 industry insights case studies and best practices |
| title_sub | industry insights, case studies and best practices |
| topic | Supply Chain Management (DE-588)4684051-5 gnd |
| topic_facet | Supply Chain Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032669200&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT helmoldmarc operationsandsupplymanagement40industryinsightscasestudiesandbestpractices AT terrybrian operationsandsupplymanagement40industryinsightscasestudiesandbestpractices |