Total Quality Management (TQM): Principles, Methods, and Applications

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of T...

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Bibliographic Details
Main Authors: Luthra, Sunil (Author), Garg, Dixit (Author), Agarwal, Ashish (Author), Mangla, Sachin Kumar (Author)
Format: Book
Language:English
Published: Boca Raton ; London ; New York CRC Press, Taylor & Francis Group 2021
Edition:First edition
Series:Mathematical engineering, manufacturing, and management sciences
Subjects:
Summary:Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions
Item Description:Literaturangaben
Physical Description:XXIV, 198 Seiten Illustrationen, Diagramme Breite 156 mm, Hoehe 235 mm
ISBN:9780367512835

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