Service management: theory and practice
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cham
palgrave macmillan
[2020]
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | xvi, 287 Seiten Illustrationen |
| ISBN: | 9783030520595 |
Staff View
MARC
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| 245 | 1 | 0 | |a Service management |b theory and practice |c John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
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| 650 | 4 | |a Knowledge Management | |
| 650 | 4 | |a Operations Management | |
| 650 | 4 | |a Service industries | |
| 650 | 4 | |a Knowledge management | |
| 650 | 4 | |a Production management | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
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Record in the Search Index
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| adam_text |
Co rite fits 1 Reading and Managing Service Businesses. 1 2 Service Research and Service Theory. 21 3 Business Models and Service Strategy. 41 4 Techno Service Worlds? Digitization of Service Businesses . 61 5 Service Operations and Productivity. 87 6 Service Personnel and Their Management. 105 7 Process and Product Innovation in Service Businesses. 129 8 Customer First: Understanding Customers. 147 9 Marketing Services. 165 10 Internationalizing Service Businesses. 181 11 Supply Chains and Logistics Services. 203 12 Servitization and Manufacturing Companies. 223 13 Measuring Company Performance and Customer Satisfaction. 239 Reading and Managing Service Businesses: An Integrated Case Study Approach. 261 Index. 279 14 IX |
| adam_txt |
Co rite fits 1 Reading and Managing Service Businesses. 1 2 Service Research and Service Theory. 21 3 Business Models and Service Strategy. 41 4 Techno Service Worlds? Digitization of Service Businesses . 61 5 Service Operations and Productivity. 87 6 Service Personnel and Their Management. 105 7 Process and Product Innovation in Service Businesses. 129 8 Customer First: Understanding Customers. 147 9 Marketing Services. 165 10 Internationalizing Service Businesses. 181 11 Supply Chains and Logistics Services. 203 12 Servitization and Manufacturing Companies. 223 13 Measuring Company Performance and Customer Satisfaction. 239 Reading and Managing Service Businesses: An Integrated Case Study Approach. 261 Index. 279 14 IX |
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| author | Bryson, John R. 1963- Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 |
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| author_facet | Bryson, John R. 1963- Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 |
| author_role | aut aut aut aut |
| author_sort | Bryson, John R. 1963- |
| author_variant | j r b jr jrb j s js l f lf p w d pw pwd |
| building | Verbundindex |
| bvnumber | BV047071029 |
| classification_rvk | QQ 250 QR 560 |
| ctrlnum | (OCoLC)1228888332 (DE-599)BVBBV047071029 |
| dewey-full | 338.4 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
| dewey-raw | 338.4 |
| dewey-search | 338.4 |
| dewey-sort | 3338.4 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Book |
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| isbn | 9783030520595 |
| language | English |
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| spelling | Bryson, John R. 1963- Verfasser (DE-588)128668202 aut Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels Cham palgrave macmillan [2020] xvi, 287 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Services Knowledge Management Operations Management Service industries Knowledge management Production management Management (DE-588)4037278-9 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Servicepolitik (DE-588)4234502-9 s DE-604 Dienstleistungsbetrieb (DE-588)4012181-1 s Management (DE-588)4037278-9 s Sundbo, Jon Verfasser (DE-588)170686132 aut Fuglsang, Lars Verfasser (DE-588)1217857249 aut Daniels, Peter W. 1945-2019 Verfasser (DE-588)129068470 aut Erscheint auch als Online-Ausgabe 978-3-030-52060-1 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032478036&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bryson, John R. 1963- Sundbo, Jon Fuglsang, Lars Daniels, Peter W. 1945-2019 Service management theory and practice Services Knowledge Management Operations Management Service industries Knowledge management Production management Management (DE-588)4037278-9 gnd Servicepolitik (DE-588)4234502-9 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4234502-9 (DE-588)4012181-1 (DE-588)4012183-5 |
| title | Service management theory and practice |
| title_auth | Service management theory and practice |
| title_exact_search | Service management theory and practice |
| title_exact_search_txtP | Service management theory and practice |
| title_full | Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
| title_fullStr | Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
| title_full_unstemmed | Service management theory and practice John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels |
| title_short | Service management |
| title_sort | service management theory and practice |
| title_sub | theory and practice |
| topic | Services Knowledge Management Operations Management Service industries Knowledge management Production management Management (DE-588)4037278-9 gnd Servicepolitik (DE-588)4234502-9 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Services Knowledge Management Operations Management Service industries Knowledge management Production management Management Servicepolitik Dienstleistungsbetrieb Dienstleistungssektor |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032478036&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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