Crisis communication:
Saved in:
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston ; Berlin
de Gruyter Mouton
[2020]
|
| Series: | Handbooks of communication science
volume 23 |
| Subjects: | |
| Online Access: | http://www.degruyter.com/search?f_0=isbnissn&q_0=9783110552287&searchTitles=true Inhaltsverzeichnis |
| Physical Description: | XIV, 587 Seiten Illustrationen 24 cm x 17 cm |
| ISBN: | 9783110552287 3110552280 |
Staff View
MARC
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| 653 | |a Allgemein | ||
| 653 | |a Crisis communication, crisis management, organizational crisis. | ||
| 653 | |a PR: rabattbeschränkt/Bibliothekswerke | ||
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Record in the Search Index
| _version_ | 1804181734796820480 |
|---|---|
| adam_text | CONTENTS
PREFACE
TO
HANDBOOKS
OF
COMMUNICATION
SCIENCE
SERIES
*
V
ACKNOWLEDGEMENTS
*
IX
SECTION
I
-
INTRODUCING
THE
FIELD
FINN
FRANDSEN
AND
WINNI
JOHANSEN
1
GENERAL
INTRODUCTION
*
3
FINN
FRANDSEN
AND
WINNI
JOHANSEN
2
A
BRIEF
HISTORY
OF
CRISIS
MANAGEMENT
AND
CRISIS
COMMUNICATION:
FROM
ORGANIZATIONAL
PRACTICE
TO
ACADEMIC
DISCIPLINE
*
17
FINN
FRANDSEN
AND
WINNI
JOHANSEN
3
REFRAMING
THE
FIELD:
PUBLIC
CRISIS
MANAGEMENT,
POLITICAL
CRISIS
MANAGEMENT,
AND
CORPORATE
CRISIS
MANAGEMENT
*
59
SECTION
II
-
BETWEEN
TEXT
AND
CONTEXT
WILLIAM
L.
BENOIT
4
IMAGE
REPAIR
THEORY
*
105
W.
TIMOTHY
COOMBS
5
SITUATIONAL
CRISIS
COMMUNICATION
THEORY:
INFLUENCES,
PROVENANCE,
EVOLUTION,
AND
PROSPECTS
*
121
AUGUSTINE
PANG,
VAN
JIN,
SUNGSU
KIM
AND
GLEN
T.
CAMERON
6
CONTINGENCY
THEORY:
EVOLUTION
FROM
A
PUBLIC
RELATIONS
THEORY
TO
A
THEORY
OF
STRATEGIC
CONFLICT
MANAGEMENT
*
141
ROBERT
R.
ULMER
AND
TIMOTHY
L.
SELLNOW
7
DISCOURSE
OF
RENEWAL:
UNDERSTANDING
THE
THEORY
*
S
IMPLICATIONS
FOR
THE
FIELD
OF
CRISIS
COMMUNICATION
*
165
FINN
FRANDSEN
8
MAKING
SENSE
OF
CRISIS
SENSEMAKING
THEORY:
WEICK
*
S
CONTRIBUTIONS
TO
THE
STUDY
OF
CRISIS
COMMUNICATION
*
177
XII
*
CONTENTS
FINN
FRANDSEN
AND
WINNI
JOHANSEN
9
ARENAS
AND
VOICES
IN
ORGANIZATIONAL
CRISIS
COMMUNICATION:
HOW
FAR
HAVE
WE
COME?
*
195
CARMEN
DANIELA
MAIER
10
VISUAL
CRISIS
COMMUNICATION
*
213
SECTION
III
-
ORGANIZATIONAL
LEVEL
MICHAEL
D.
PFARRER,
JONATHAN
BUNDY,
ALAN
MULLER
AND
ANTHONY
R.
WHEELER
11
TO
MINIMIZE
OR
MOBILIZE?
THE
TRADE-OFFS
ASSOCIATED
WITH
THE
CRISIS
COMMUNICATION
PROCESS
*
237
MATS
HEIDE
AND
CHARLOTTE
SIMONSSON
12
INTERNAL
CRISIS
COMMUNICATION:
ON
CURRENT
AND
FUTURE
RESEARCH
*
259
ALESSANDRA
MAZZEI
AND
SILVIA
RAVAZZANI
13
WHISTLEBLOWING
IN
ORGANIZATIONS
*
279
SABINE
A.
EINWILLER
AND
CHRISTINE
KORN
14
EMPLOYEE
REACTIONS
TO
NEGATIVE
MEDIA
COVERAGE
*
299
MARYA
L.
DOERFEL,
JACK
L.
HARRIS,
MELANIE
KWESTEL
AND
MINKYUNG
KIM
15
CRISIS
COMMUNICATION
AND
ORGANIZATIONAL
RESILIENCE
*
319
SECTION
IV
-
INTERORGANIZATIONAL
LEVEL
SHARI
R.
VEIL
AND
KATHLEEN
L.
AMBROSE
16
FIXING
THE
BROKEN
LINK:
COMMUNICATION
STRATEGIES
FOR
SUPPLY
CHAIN
CRISES
*
343
SHARI
R.
VEIL
AND
LINDSAY
L.
DILLINGHAM
17
REPUTATIONAL
INTERDEPENDENCE
AND
SPILLOVER:
EXPLORING
THE
CONTEXTUAL
CHALLENGES
OF
SPILLOVER
CRISIS
RESPONSE
*
363
WINNI
JOHANSEN
18
CRISIS
MANAGEMENT
CONSULTING:
AN
EMERGING
FIELD
OF
STUDY
*
375
CONTENTS
*
XIII
SECTION
V
-
SOCIETAL
LEVEL
MATTHEW
SEEGER,
BARBARA
REYNOLDS
AND
ASHLEIGH
M.
DAY
19
CRISIS
AND
EMERGENCY
RISK
COMMUNICATION:
PAST,
PRESENT,
AND
FUTURE
*
401
EVA-KARIN
OLSSON
AND
MATS
ERIKSSON
20
CRISIS
COMMUNICATION
IN
PUBLIC
ORGANIZATIONS
*
419
HEIDI
HOULBERG
SALOMONSEN
AND
PAUL
*
T
HART
21
COMMUNICATING
AND
MANAGING
CRISIS
IN
THE
WORLD
OF
POLITICS
*
439
BENGT
JOHANSSON
AND
ORLA
VIGSO
22
CRISIS
COMMUNICATION
AND
THE
POLITICAL
SCANDAL
*
461
VAN
JIN
AND
LUCINDA
AUSTIN
23
CRISIS
COMMUNICATION
AND
SOCIAL
MEDIA:
SHORT
HISTORY
OF
THE
EVOLUTION
OF
SOCIAL
MEDIA
IN
CRISIS
COMMUNICATION
*
477
DUNCAN
KOERBER
24
MASS
MEDIA
AND
THEIR
SYMBIOTIC
RELATIONSHIP
WITH
CRISIS
*
493
SECTION
VI
-
INTERSOCIETAL
LEVEL
DANIEL
LAUFER
25
SHOULD
CEOS
OF
MULTINATIONALS
BE
SPOKESPERSONS
DURING
AN
OVERSEAS
PRODUCT
HARM
CRISIS?
*
511
JESPER
FALKHEIMER
AND
HUI
ZHAO
26
INTERCULTURAL
AND
MULTICULTURAL
APPROACHES
TO
CRISIS
COMMUNICATION
*
523
SECTION
VII
-
CRITICAL
APPROACHES
SHANNON
A.
BOWEN
AND
W.
TIMOTHY
COOMBS
27
ETHICS
IN
CRISIS
COMMUNICATION
*
543
XIV
*
CONTENTS
SECTION
VIII
-
THE
FUTURE
FINN
FRANDSEN
AND
WINNI
JOHANSEN
28
THE
FUTURE
OF
ORGANIZATIONAL
CRISES,
CRISIS
MANAGEMENT
AND
CRISIS
COMMUNICATION
*
565
BIOGRAPHICAL
SKETCHES
*
571
INDEX
*
581
|
| adam_txt |
CONTENTS
PREFACE
TO
HANDBOOKS
OF
COMMUNICATION
SCIENCE
SERIES
*
V
ACKNOWLEDGEMENTS
*
IX
SECTION
I
-
INTRODUCING
THE
FIELD
FINN
FRANDSEN
AND
WINNI
JOHANSEN
1
GENERAL
INTRODUCTION
*
3
FINN
FRANDSEN
AND
WINNI
JOHANSEN
2
A
BRIEF
HISTORY
OF
CRISIS
MANAGEMENT
AND
CRISIS
COMMUNICATION:
FROM
ORGANIZATIONAL
PRACTICE
TO
ACADEMIC
DISCIPLINE
*
17
FINN
FRANDSEN
AND
WINNI
JOHANSEN
3
REFRAMING
THE
FIELD:
PUBLIC
CRISIS
MANAGEMENT,
POLITICAL
CRISIS
MANAGEMENT,
AND
CORPORATE
CRISIS
MANAGEMENT
*
59
SECTION
II
-
BETWEEN
TEXT
AND
CONTEXT
WILLIAM
L.
BENOIT
4
IMAGE
REPAIR
THEORY
*
105
W.
TIMOTHY
COOMBS
5
SITUATIONAL
CRISIS
COMMUNICATION
THEORY:
INFLUENCES,
PROVENANCE,
EVOLUTION,
AND
PROSPECTS
*
121
AUGUSTINE
PANG,
VAN
JIN,
SUNGSU
KIM
AND
GLEN
T.
CAMERON
6
CONTINGENCY
THEORY:
EVOLUTION
FROM
A
PUBLIC
RELATIONS
THEORY
TO
A
THEORY
OF
STRATEGIC
CONFLICT
MANAGEMENT
*
141
ROBERT
R.
ULMER
AND
TIMOTHY
L.
SELLNOW
7
DISCOURSE
OF
RENEWAL:
UNDERSTANDING
THE
THEORY
*
S
IMPLICATIONS
FOR
THE
FIELD
OF
CRISIS
COMMUNICATION
*
165
FINN
FRANDSEN
8
MAKING
SENSE
OF
CRISIS
SENSEMAKING
THEORY:
WEICK
*
S
CONTRIBUTIONS
TO
THE
STUDY
OF
CRISIS
COMMUNICATION
*
177
XII
*
CONTENTS
FINN
FRANDSEN
AND
WINNI
JOHANSEN
9
ARENAS
AND
VOICES
IN
ORGANIZATIONAL
CRISIS
COMMUNICATION:
HOW
FAR
HAVE
WE
COME?
*
195
CARMEN
DANIELA
MAIER
10
VISUAL
CRISIS
COMMUNICATION
*
213
SECTION
III
-
ORGANIZATIONAL
LEVEL
MICHAEL
D.
PFARRER,
JONATHAN
BUNDY,
ALAN
MULLER
AND
ANTHONY
R.
WHEELER
11
TO
MINIMIZE
OR
MOBILIZE?
THE
TRADE-OFFS
ASSOCIATED
WITH
THE
CRISIS
COMMUNICATION
PROCESS
*
237
MATS
HEIDE
AND
CHARLOTTE
SIMONSSON
12
INTERNAL
CRISIS
COMMUNICATION:
ON
CURRENT
AND
FUTURE
RESEARCH
*
259
ALESSANDRA
MAZZEI
AND
SILVIA
RAVAZZANI
13
WHISTLEBLOWING
IN
ORGANIZATIONS
*
279
SABINE
A.
EINWILLER
AND
CHRISTINE
KORN
14
EMPLOYEE
REACTIONS
TO
NEGATIVE
MEDIA
COVERAGE
*
299
MARYA
L.
DOERFEL,
JACK
L.
HARRIS,
MELANIE
KWESTEL
AND
MINKYUNG
KIM
15
CRISIS
COMMUNICATION
AND
ORGANIZATIONAL
RESILIENCE
*
319
SECTION
IV
-
INTERORGANIZATIONAL
LEVEL
SHARI
R.
VEIL
AND
KATHLEEN
L.
AMBROSE
16
FIXING
THE
BROKEN
LINK:
COMMUNICATION
STRATEGIES
FOR
SUPPLY
CHAIN
CRISES
*
343
SHARI
R.
VEIL
AND
LINDSAY
L.
DILLINGHAM
17
REPUTATIONAL
INTERDEPENDENCE
AND
SPILLOVER:
EXPLORING
THE
CONTEXTUAL
CHALLENGES
OF
SPILLOVER
CRISIS
RESPONSE
*
363
WINNI
JOHANSEN
18
CRISIS
MANAGEMENT
CONSULTING:
AN
EMERGING
FIELD
OF
STUDY
*
375
CONTENTS
*
XIII
SECTION
V
-
SOCIETAL
LEVEL
MATTHEW
SEEGER,
BARBARA
REYNOLDS
AND
ASHLEIGH
M.
DAY
19
CRISIS
AND
EMERGENCY
RISK
COMMUNICATION:
PAST,
PRESENT,
AND
FUTURE
*
401
EVA-KARIN
OLSSON
AND
MATS
ERIKSSON
20
CRISIS
COMMUNICATION
IN
PUBLIC
ORGANIZATIONS
*
419
HEIDI
HOULBERG
SALOMONSEN
AND
PAUL
*
T
HART
21
COMMUNICATING
AND
MANAGING
CRISIS
IN
THE
WORLD
OF
POLITICS
*
439
BENGT
JOHANSSON
AND
ORLA
VIGSO
22
CRISIS
COMMUNICATION
AND
THE
POLITICAL
SCANDAL
*
461
VAN
JIN
AND
LUCINDA
AUSTIN
23
CRISIS
COMMUNICATION
AND
SOCIAL
MEDIA:
SHORT
HISTORY
OF
THE
EVOLUTION
OF
SOCIAL
MEDIA
IN
CRISIS
COMMUNICATION
*
477
DUNCAN
KOERBER
24
MASS
MEDIA
AND
THEIR
SYMBIOTIC
RELATIONSHIP
WITH
CRISIS
*
493
SECTION
VI
-
INTERSOCIETAL
LEVEL
DANIEL
LAUFER
25
SHOULD
CEOS
OF
MULTINATIONALS
BE
SPOKESPERSONS
DURING
AN
OVERSEAS
PRODUCT
HARM
CRISIS?
*
511
JESPER
FALKHEIMER
AND
HUI
ZHAO
26
INTERCULTURAL
AND
MULTICULTURAL
APPROACHES
TO
CRISIS
COMMUNICATION
*
523
SECTION
VII
-
CRITICAL
APPROACHES
SHANNON
A.
BOWEN
AND
W.
TIMOTHY
COOMBS
27
ETHICS
IN
CRISIS
COMMUNICATION
*
543
XIV
*
CONTENTS
SECTION
VIII
-
THE
FUTURE
FINN
FRANDSEN
AND
WINNI
JOHANSEN
28
THE
FUTURE
OF
ORGANIZATIONAL
CRISES,
CRISIS
MANAGEMENT
AND
CRISIS
COMMUNICATION
*
565
BIOGRAPHICAL
SKETCHES
*
571
INDEX
*
581 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author2 | Frandsen, Finn 1956- Johansen, Winni |
| author2_role | edt edt |
| author2_variant | f f ff w j wj |
| author_GND | (DE-588)131443542 |
| author_facet | Frandsen, Finn 1956- Johansen, Winni |
| building | Verbundindex |
| bvnumber | BV046879139 |
| classification_rvk | AP 12860 |
| ctrlnum | (OCoLC)1196239881 (DE-599)DNB1136916296 |
| dewey-full | 300 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 300 - Social sciences |
| dewey-raw | 300 |
| dewey-search | 300 |
| dewey-sort | 3300 |
| dewey-tens | 300 - Social sciences |
| discipline | Allgemeines Soziologie |
| discipline_str_mv | Allgemeines Soziologie |
| format | Book |
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| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV046879139 |
| illustrated | Illustrated |
| index_date | 2024-07-03T15:17:45Z |
| indexdate | 2024-07-10T08:56:22Z |
| institution | BVB |
| institution_GND | (DE-588)1065653190 |
| isbn | 9783110552287 3110552280 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032289183 |
| oclc_num | 1196239881 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-824 |
| owner_facet | DE-473 DE-BY-UBG DE-824 |
| physical | XIV, 587 Seiten Illustrationen 24 cm x 17 cm |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | de Gruyter Mouton |
| record_format | marc |
| series | Handbooks of communication science |
| series2 | Handbooks of communication science |
| spelling | Crisis communication edited by Finn Frandsen and Winni Johansen Boston ; Berlin de Gruyter Mouton [2020] XIV, 587 Seiten Illustrationen 24 cm x 17 cm txt rdacontent n rdamedia nc rdacarrier Handbooks of communication science volume 23 Unternehmen (DE-588)4061963-1 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Krise (DE-588)4033203-2 gnd rswk-swf Hardback Allgemein Crisis communication, crisis management, organizational crisis. PR: rabattbeschränkt/Bibliothekswerke 1745: Hardcover, Softcover / Medien, Kommunikation/Kommunikationswissenschaft (DE-588)4143413-4 Aufsatzsammlung gnd-content Krise (DE-588)4033203-2 s Kommunikation (DE-588)4031883-7 s Krisenmanagement (DE-588)4127374-6 s DE-604 Unternehmen (DE-588)4061963-1 s Organisation (DE-588)4043774-7 s Frandsen, Finn 1956- (DE-588)131443542 edt Johansen, Winni edt De Gruyter Mouton (DE-588)1065653190 pbl Erscheint auch als Online-Ausgabe, PDF 978-3-11-055228-7 Erscheint auch als Online-Ausgabe, EPUB 978-3-11-055252-2 Handbooks of communication science volume 23 (DE-604)BV040611701 23 X:MVB http://www.degruyter.com/search?f_0=isbnissn&q_0=9783110552287&searchTitles=true DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032289183&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Crisis communication Handbooks of communication science Unternehmen (DE-588)4061963-1 gnd Kommunikation (DE-588)4031883-7 gnd Krisenmanagement (DE-588)4127374-6 gnd Organisation (DE-588)4043774-7 gnd Krise (DE-588)4033203-2 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4031883-7 (DE-588)4127374-6 (DE-588)4043774-7 (DE-588)4033203-2 (DE-588)4143413-4 |
| title | Crisis communication |
| title_auth | Crisis communication |
| title_exact_search | Crisis communication |
| title_exact_search_txtP | Crisis communication |
| title_full | Crisis communication edited by Finn Frandsen and Winni Johansen |
| title_fullStr | Crisis communication edited by Finn Frandsen and Winni Johansen |
| title_full_unstemmed | Crisis communication edited by Finn Frandsen and Winni Johansen |
| title_short | Crisis communication |
| title_sort | crisis communication |
| topic | Unternehmen (DE-588)4061963-1 gnd Kommunikation (DE-588)4031883-7 gnd Krisenmanagement (DE-588)4127374-6 gnd Organisation (DE-588)4043774-7 gnd Krise (DE-588)4033203-2 gnd |
| topic_facet | Unternehmen Kommunikation Krisenmanagement Organisation Krise Aufsatzsammlung |
| url | http://www.degruyter.com/search?f_0=isbnissn&q_0=9783110552287&searchTitles=true http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032289183&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV040611701 |
| work_keys_str_mv | AT frandsenfinn crisiscommunication AT johansenwinni crisiscommunication AT degruytermouton crisiscommunication |