APA (7th ed.) Citation

Silvestri, C., Piccarozzi, M., & Aquilani, B. (2020). Customer satisfaction and sustainability initiatives in the fourth industrial revolution. IGI Global.

Chicago Style (17th ed.) Citation

Silvestri, Cecilia, Michela Piccarozzi, and Barbara Aquilani. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution. Hershey, Pennsylvania: IGI Global, 2020.

MLA (9th ed.) Citation

Silvestri, Cecilia, et al. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution. IGI Global, 2020.