APA-Zitierstil (7. Ausg.)

Grigoroudis, E., & Siskos, Y. (2010). Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (1st ed. 2010.). Springer US. https://doi.org/10.1007/978-1-4419-1640-2

Chicago-Zitierstil (17. Ausg.)

Grigoroudis, Evangelos, und Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. 1st ed. 2010. New York, NY: Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.

MLA-Zitierstil (9. Ausg.)

Grigoroudis, Evangelos, und Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. 1st ed. 2010. Springer US, 2010. https://doi.org/10.1007/978-1-4419-1640-2.