Service encounters in tourism, events and hospitality: staff perspectives
"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Bristol ; Blue Ridge Summit
Channel View Publications
[2020]
|
| Schriftenreihe: | Aspects of tourism
87 |
| Schlagworte: | |
| Zusammenfassung: | "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- |
| Beschreibung: | XIX, 188 Seiten Illustrationen, Diagramme |
| ISBN: | 9781845417260 1845417267 9781845417277 1845417275 |
Internformat
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| 020 | |a 1845417267 |9 1-84541-726-7 | ||
| 020 | |a 9781845417277 |9 978-1-84541-727-7 | ||
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| 264 | 1 | |a Bristol ; Blue Ridge Summit |b Channel View Publications |c [2020] | |
| 264 | 4 | |c © 2020 | |
| 300 | |a XIX, 188 Seiten |b Illustrationen, Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Aspects of tourism |v 87 | |
| 520 | 3 | |a "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- | |
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| 653 | 0 | |a Special events industry / Customer services | |
| 653 | 0 | |a Hospitality industry / Customer services | |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Firth, Miriam |
| author_GND | (DE-588)1204889686 |
| author_facet | Firth, Miriam |
| author_role | aut |
| author_sort | Firth, Miriam |
| author_variant | m f mf |
| building | Verbundindex |
| bvnumber | BV046431003 |
| classification_rvk | QQ 940 |
| ctrlnum | (OCoLC)1141814640 (DE-599)BVBBV046431003 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV046431003 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:44:25Z |
| institution | BVB |
| isbn | 9781845417260 1845417267 9781845417277 1845417275 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031843245 |
| oclc_num | 1141814640 |
| open_access_boolean | |
| owner | DE-706 DE-1050 DE-M347 |
| owner_facet | DE-706 DE-1050 DE-M347 |
| physical | XIX, 188 Seiten Illustrationen, Diagramme |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Channel View Publications |
| record_format | marc |
| series | Aspects of tourism |
| series2 | Aspects of tourism |
| spelling | Firth, Miriam Verfasser (DE-588)1204889686 aut Service encounters in tourism, events and hospitality staff perspectives Miriam Firth Bristol ; Blue Ridge Summit Channel View Publications [2020] © 2020 XIX, 188 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Aspects of tourism 87 "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Dienstleistung (DE-588)4012178-1 gnd rswk-swf Event-Marketing (DE-588)4335461-0 gnd rswk-swf Tourismus (DE-588)4018406-7 gnd rswk-swf Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Tourism / Customer services Special events industry / Customer services Hospitality industry / Customer services Customer relations Tourismus (DE-588)4018406-7 s Dienstleistung (DE-588)4012178-1 s Event-Marketing (DE-588)4335461-0 s Mitarbeiter (DE-588)4120744-0 s DE-604 Erscheint auch als Online-Ausgabe 978-1-84541-728-4 Aspects of tourism 87 (DE-604)BV013503045 87 |
| spellingShingle | Firth, Miriam Service encounters in tourism, events and hospitality staff perspectives Aspects of tourism Dienstleistung (DE-588)4012178-1 gnd Event-Marketing (DE-588)4335461-0 gnd Tourismus (DE-588)4018406-7 gnd Mitarbeiter (DE-588)4120744-0 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4335461-0 (DE-588)4018406-7 (DE-588)4120744-0 |
| title | Service encounters in tourism, events and hospitality staff perspectives |
| title_auth | Service encounters in tourism, events and hospitality staff perspectives |
| title_exact_search | Service encounters in tourism, events and hospitality staff perspectives |
| title_full | Service encounters in tourism, events and hospitality staff perspectives Miriam Firth |
| title_fullStr | Service encounters in tourism, events and hospitality staff perspectives Miriam Firth |
| title_full_unstemmed | Service encounters in tourism, events and hospitality staff perspectives Miriam Firth |
| title_short | Service encounters in tourism, events and hospitality |
| title_sort | service encounters in tourism events and hospitality staff perspectives |
| title_sub | staff perspectives |
| topic | Dienstleistung (DE-588)4012178-1 gnd Event-Marketing (DE-588)4335461-0 gnd Tourismus (DE-588)4018406-7 gnd Mitarbeiter (DE-588)4120744-0 gnd |
| topic_facet | Dienstleistung Event-Marketing Tourismus Mitarbeiter |
| volume_link | (DE-604)BV013503045 |
| work_keys_str_mv | AT firthmiriam serviceencountersintourismeventsandhospitalitystaffperspectives |